Eastern Michigan University

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Continuous Improvement Operating Council
at Eastern Michigan University

 

Continuous Improvement Operating Council

Quality Service Tool Kit

Service Delivery Standards

Continuous Improvement Basics Skills Presentation


Continuous Improvement Tools

Select a topic area for a listing of tools appropriate for the task. Selecting a specific tool will bring up a description of the tool and how to use it. While tools should never be used to "give you the right answer," they can be very useful in organizing thought processes and ensuring that all areas of a problem or issue are explored.

Setting Priorities Idea Generation
Data Presentation/Analysis Evaluate Potential Solutions
Explore Root Causes of Problems Meeting Effectiveness
Process Understanding Data Organization

 


Setting Priorities

Multi-voting / N3 Prioritization Matrix
Nominal Group Technique (NGT) Pareto Chart
Impact Changeability Analysis

 

 

Idea Generation

Brainstorm (round robin, popcorn) Random stimulation
Fishbone Force Field Analysis
Benchmarking Think, Pair, Share

 

 

Data Presentation and Analysis

Histogram Pareto Chart
Scatter Diagram Run Chart
Statistical Process Control (SPC)

 

 

Evaluate Potential Solutions

Criteria Matrix Impact/Changeability Matrix
Prioritization Matrix Formulate, Share, Listen, Create



Explore Root Causes of a Problem

Fishbone Diagram Brainstorming
Interrelationship Diagram Force Field Analysis


 

Meeting Effectiveness

Code of Cooperation Issue Bin
Agenda Process Checks & Meeting Evaluation Instruments
Models of Communication, Decision Making, Process Improvement, Conflict Resolution


 

Process Understanding

Deployment Flow Chart Process Flow Diagram
Process Map



Data Organization

Affinity Diagram Fishbone Diagram
Check Sheet