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2008
Effective Customer Service-Focused Process Improvement Teams in Higher Education
Presenters:
Chelyan Blackburn
Financial Aid Team Leader
Martha Costa
AQIP Team Project Co-Leader
Jennifer Tremewan
Associate Director, Office of Financial Aid
Technology-Enhanced Strategies that Assess Significant Student Learning
Presenter:
Deborah Silverman
Assistant Professor, School of Health Sciences
2007
Becoming a Forward-Thinking University: Using Continuous Improvement to
Advance your Vision and Mission
Presenters:
Ellen Gold and Bruce Moses
Rationale and Implementation Strategies for Continuous Improvement in Higher Education
Presenters:
John Dugger and Bruce Moses
