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Official A.Q.I.P. Website

   

 
 

Continuous Improvement Resources
at
Eastern Michigan University

 

CIOC Meeting Records

Quality Service Tool Kit

Continuous Improvement Basics Skills Presentation

 

Continuous Improvement Tools

Select a topic area for a listing of tools appropriate for the task. Selecting a specific tool will bring up a description of the tool and how to use it. While tools should never be used to "give you the right answer," they can be very useful in organizing thought processes and ensuring that all areas of a problem or issue are explored.

Setting Priorities Idea Generation
Data Presentation/Analysis Evaluate Potential Solutions
Explore Root Causes of Problems Meeting Effectiveness
Process Understanding Data Organization




Setting Priorities
Multi-voting / N3 Prioritization Matrix
Nominal Group Technique (NGT) Pareto Chart
Impact Changeability Analysis


Idea Generation
Brainstorm (round robin, popcorn) Random stimulation
Fishbone Force Field Analysis
Benchmarking Think, Pair, Share


Data Presentation and Analysis
Histogram Pareto Chart
Scatter Diagram Run Chart
Statistical Process Control (SPC)


Evaluate Potential Solutions
Criteria Matrix Impact/Changeability Matrix
Prioritization Matrix Formulate, Share, Listen, Create


Explore Root Causes of a Problem
Fishbone Diagram Brainstorming
Interrelationship Diagram Force Field Analysis


Meeting Effectiveness
Code of Cooperation Issue Bin
Agenda Process Checks & Meeting Evaluation Instruments
Models of Communication, Decision Making, Process Improvement, Conflict Resolution


Process Understanding
Deployment Flow Chart Process Flow Diagram
Process Map


Data Organization
Affinity Diagram Fishbone Diagram
Checksheet

 

Contact Us :

Bruce Moses
Director for Continuous Improvement and Planning
bruce.moses@emich.edu
344 McKenny Hall
Ypsilanti, MI 48197
Phone: 734.487.8288
FAX: 734.487.8290

Ann Rentfrow
Senior Secretary
ann.rentfrow@emich.edu
344 McKenny Hall
Phone: 734.487.8288
FAX: 734.487.8290

 

 

Last Updated on June 16th, 2008

 
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