Shipping & Receiving Frequently Asked Questions (FAQ)
How soon will I receive the item I ordered for my department?
Delivery time varies between vendors and mode of transportation.
Items received at Shipping and Receiving are typically processed
in one or two business days.
How can I “track” the delivery of my university
purchase?
Those vendors who use United Parcel Service can provide you with
the tracking number of your item. Other shippers including the
United States Postal Service can provide tracking and delivery
confirmation.
Can Shipping and Receiving tell me if they have received my
item?
Yes. Please have the vendor name, item description, and the purchase
order number available when calling.
I made a purchase with my corporate credit card and
don’t
have a “PO” number. Can Shipping and Receiving locate
my shipment?
Yes, but we will need as much information as possible about your
purchase. Vendors often do not identify university purchases
well that are made with credit card. Most often items arrive
without a department name or attention line. Please request that
your vendor include this information when shipping.
How do I return an item to the vendor for credit?
Contact the vendor to receive return merchandise authorization(RMA).
Never return an item for credit without an RMA number. If the
vendor is providing return shipping you will receive a call
tag to apply to your parcel. If the university is paying for
return shipping, request a “Shipper" document from
the Purchasing Department. Contact Shipping and Receiving to
complete the return shipping process.
Does Shipping and Receiving move furniture?
Yes. We can accommodate small moves and arrange for additional
help on larger moves. There is no expense associated with small
move requests. Departments should be prepared to retain moving
contractors for larger jobs.
I need to dispose of unwanted departmental furniture and equipment?
Items bearing a university inventory tag require completion of
Equipment Transfer form, P-606, before relocation, disposal,
or surplusing. Send the P-606 form to Shipping and Receiving
for final disposition. Requests for relocation and surplusing
of non-inventoried items can be arranged by e-mail request.
How do I arrange for disposal of a non-inventoried item?
Contact Custodial Services for disposal of all non-hazardous
items. Shipping and Receiving works closely with the University
Health and Safety Office to provide safe and consistent disposal
of hazardous materials and items. Contact Shipping and Receiving
for disposal of electronic and computer equipment. Contact
the Health and Safety Office for more information on hazardous
materials disposal.
How do I purchase surplus university equipment and furniture
for my department?
Surplus items are made available to interested university departments
at no cost. Feel free to browse available surplus items during
regular business hours. We will deliver the items to your department.
How do I purchase surplus university equipment and furniture
for personal use?
Items that are no longer needed by the University are made available
for public sale. Surplus items may be viewed during regular business
hours.
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