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Dr. Walter Tucker

Professor

Quality Management

School of Engineering Technology

104 Sill Hall

734.487.2947

walter.tucker@emich.edu

Education

Ph.D. University of Michigan 1987

Walter Tucker

Professional Summary

Plant/Safety Engineer Cal Pacific Manufacturing, Blue lake, CA.; Principal Expert, World Bank, Tegucigalpa, Honduras; Consultant to Chrysler Corporation in Paid Educational Leave Program; Consultant to Ford Motor Company, Evaluating Launch Training, Louisville, Ky.; Consultant to General Motors Corporation, Powertrain Division, to develop training for manufacturing process engineering; Consultant to U.S. Army and several tier one/two automotive suppliers on quality systems.

Interests and Expertise

Lean production, service quality, quality planning, quality systems

Courses

EM 558 Lean Production
EM 556 Lean Teams
PDD 203 Industrial Operations
PDD 450 Lean Enterprise
QUAL 546 Total Quality Management
QUAL 552 Quality Planning
QUAL 556 Human Factors in Continuous Improvement
QUAL 568 Lean Service Quality

Selected Publications

Teehan, R. and Tucker, W. (2013) Service Quality Kaizen Blitz: The Road to Improving Customer Satisfaction. 16th International Toulon-Verona Conference on Quality and Service Sciences (ICQSS), 2013 Aug. 27-29. Ljubljana, Slovenia.

Booker, B. and Tucker, W. (2013) Improving Economic Competitiveness by Enhancing Human Capital: Evaluating Push-and-Pull Lean Strategies in Online Graduate Courses. 14th International QMOD Conference on Quality, 2013 September 4-6, Portoroz, Slovenia.

Teehan, R. & Tucker, W. (2010) "A simplified lean method to capture customer voice", International Journal of Quality and Service Sciences, Vol. 2 Iss: 2, pp.175 – 188

Tucker, W. and Lahidji, B., (2012) Preparing Engineers for the Global Supply Chain in Manufacturing. World Engineering Education Forum.

Teehan, R. & Tucker, W., (2012) What the Front Line Employee Needs to Know: Simplified Systems and Protocol for Service Customer Satisfaction. 15th QMOD Conference on Quality and Service Sciences.

Lahidji, B. &Tucker, W. (2011) Curriculum Globalization: International Exchanges Between American and Chinese Universities. American Society for Engineering Education Annual Conference (ASEE) 

Fields, D. and Tucker, W. (1993). Manufacturing Process Engineering. General Motors Powertrain.

Selected Presentations

Professional Memberships and Affiliations

American Society for Quality

Grants

Awards and Patents

Additional Information