Dr. Robert Teehan Ph.D.
Program Coordinator
Industrial Distribution Program

Dr. Teehan is a graduate of Capella University's School of Business and one of the first online learners in the United States at a Ph.D. level. His book is entitled "The Relationship Between Emotional Intelligence, Sense of Humer, and Job Satisfaction."

Areas of Expertise:
Customer service, quality service, leadership, lean systems, organizational training, student services, academic assistance, academic achievement, emotional intelligence, and humor.

Profession Activities:
Presentation on "EMU's Industrial Distribution Program and Why College Graduates are Vital to the Electrical Industry" for the National Association Of Electical Distributors (NAED).

Dr. Teehan attened EMU for this undergraduate (B.S. in Sociology: Complex Organizations), and graduate work (M.L.S. Technology Management: Communcations and Organizations)

Books

Teehan, R.E. (2008). Emotional Intelligence, Sense of humor, and Job Satisfaction: Relationship, Affect and Implication. Saarbrucken, Germany: VDM Publishing. ISBN: 978-3-639-04787

Articles

Teehan, R.E. (2008) A re-conceptualization of customer service toward a lean systems thinking perspective for distribution. Review of the Electronics and Industrial Distribution Industries, 7(1), 37-46

Teehan, R.E. (2008). Newspaper Article, The Art of Shipping and Distribution - Special Edition entitled "On the Move: Shipping & Freighr" - Heritage Newspapers/Western region march 2008

Presentations

Teehan, R., and Tucker, W. (2008). An Exploratory Research Study: Operationalizing The Measurement of Failure Demand in Customer Service: The International Quality Management and Organizational Development Conference. Helsingborg, Sweden.

Teehan, R. (2007). Emotional Intelligence and Organizational Effective: The American Society of Employers in Southfieldm Michigan.

Teehan, R. (2006). Leadership Development and Team Player: The Detroit Police Academy for newly promoted Lieutenants and Sergeants within the basic Detective Program

Student Research Projects

Teehan, R., Gladding, D., and Traites, T. (2007). Organizational Training Case Study: Two Midwest HARDI Distributors. How To Do in-house Training.

Professor. John Boyless
Director of School of Technology Studies

John Boyless has taught and served as an administrator in the Detroit Public Schools for 16 years. Professor Boyless joined the EMU faculty in 1989 and began teaching in the Industrial Distribution program in 1991. He then became the program coordinator in 1995. He has been actively involved in the industry and has consulted for fortune 500 companies. He has over 30 years of experience in education and industry. Along with his teaching responsibilities he has served on the Crestwood Board of Education as a member and president. He also served as VP and President of the EMU/American Association of University Professors. He helped to negotiate two faculty contracts and served as chief negotiator for the 2000-2004 contract. Professor Boyless Facilitated over 150 Co-op placements with distributors and manufacturers through out the U.S.

Areas of Expertise:
Designing and Delivering Client Driven and Need Based Training Programs for Industry and Education, Customer Service, Distribution, Supply chain Management, Diversity, Educational Issues, Employee Development, Leadership, Multicultural Education, Program Evaluation, Sales and Training, Manual Design and Development

Publications (More available upon request)

Bellamy, A., Boyless, J, Emotional Intelligence: Today’s Sales and Hiring Advantage, NEDA Journal, 2005.

Bellamy, A., Boyless, J., Making ISO Work, Industrial Distribution, 2001.

Boyless, J., Giving Customers Want They Want and Need! A Back-to-Basics Approach to Customer Service, Industrial Distribution, 2005.

EMU's Industrial Distribution Program will be participating in the 2009 ISA Conference and Trade Fair

Making a Difference… in San Antonio
Monday, April 20 – Wednesday, April 22, 2009
Henry B. Gonzalez Convention Center and Marriott Rivercenter Hotel
San Antonio, TX

Visit ISA - Industrial Supply Association