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Ticket Policies and Fees

Ticket Office Locations


The EMU Campus Ticket Office handles tickets to all non-athletics events on campus. There are three campus locations to serve your ticketing needs.

 

The EMU Convocation Center Ticket Office: M-F 10 am to 5 pm (Year round)
799 N. Hewitt Rd., Ypsilanti, MI. 48197

 

The EMU Student Center Ticket Office: M-F 1 pm to 9 pm (Sept. – April)
900 Oakwood Blvd., Ypsilanti, MI. 48197 (located on the 1st Floor near the elevator)

 

Quirk Theatre Ticket Office: M-F 12:30 pm  to 5:30 pm (Sept – June)
Located in the Quirk Building on Central Campus

 

Pease Auditorium: Open 90 minutes prior to the Door time on Event days
Located at 494 College Place Ypsilanti MI 48197

 

Planetarium: Open 30 minutes prior to the Door time on Event days.
Located at 402 Science Complex (The Sphere).

 

Phone Hours: 734.487.2282

M–F 10 am to 9 pm (Sept. – April)
M–F 10 am to 5 pm (May – Aug)

 

EMU Venues


 

Convocation Center

799 N. Hewitt Rd., Ypsilanti, MI 48197
Accessible Seating is located around the perimeter of the Lower Bowl in Row 13
Parking is FREE for most events and is located next to the building and across the street.

 

Pease Auditorium

494 College Place, Ypsilanti, MI 48197
Accessible Seating is located in Row W - on the Main Floor and in Row MM in the Balcony
Parking is located adjacent to the building on the north side or on College Place across from the Tower Inn

 

Quirk Theatre

Quirk Building on Central Campus
Accessible Seating is located in Row P
Parking is located east of the Theatre in the Alexander Guest Parking lot

 

Sponberg Theatre

Quirk Building on Central Campus
Accessible Seating is located in Row A

 

Rynearson Stadium  

799 N. Hewitt Rd., Ypsilanti, MI. 48197
Accessible Seating is located in Sections 101 – 104 and Sections 110 – 114 on the West side of the stadium and in ALL Sections 115 – 131 on the East side of the stadium.

 

Bowen Field House

Parking is located on the west end of the building off Oakwood.

 

Student Center Auditorium & Student Center Grand Ballroom

Parking is located on the west side of the building off Oakwood or on the north side off Huron River Drive.

 

Planetarium

402 Science Complex (The Sphere)
Accessible Seating: Building is fully accessible and ADA compliant.
Parking is located in the McKenny Hall Guest parking lot (paid, $1 per hour) and enter the Science Complex at the Bridge (West) entrance.

 

 

EMU Guide for Guest with a Disability


Rynearson Stadium
Parking:

There is accessible parking in the Convocation Center Parking Lots B & C . To park in these spaces, a properly issued disability parking placard or disabled person car license plate must be displayed. The disability parking placard or disabled person car license plate are issued by the State and not by Eastern Michigan University. EMU parking permits may be upgraded after qualifying through the Secretary of State Office.

 

Seating:

The Stadium has seating for our patrons with a disability available on the West side of the stadium in Sections 101 to 103 that are accessible from Gate 1 (off Hewitt Rd.) and in Sections 110 to 114 that are accessible from Gate 2 next to the Convocation Center. Seating for our patrons with a disability on the East side is in Sections 115 to 131 that are accessible from Gate 2 next to the Convocation Center.

 

Courtesy Shuttle Service:

EMU provides complimentary shuttle service to and from the Rynearson and Convocation Center parking lots. These shuttles run from an hour prior to the game until 45 minutes after the game. Pick up / Drop off points are the West Gate # 1, The Convocation Center Gate # 2, Parking Lots B, C, & D next to the Convocation Center, and Rynearson Lots 1 – 7 across the street from the Stadium.

 

Will Call:

All Will Call for the Stadium is located inside the Convocation Center - entrance A and is 100% accessible. Will Call opens 90 minutes prior to kickoff.

 

Rest Rooms:

All rest rooms in Rynearson Stadium are accessible and the restrooms inside the Atrium of the Convocation Center are also available and accessible on Home Football game days.

  

Convocation Center
Parking:

There is accessible parking in the Convocation Center Parking Lots B & C. To park in these spaces, a properly issued disability parking placard must be displayed. The disability parking placard or disabled person car license plate are issued by the State and not by Eastern Michigan University. EMU parking permits may be upgraded after qualifying through the Secretary of State Office.

 

Seating:

The Lower Level, or Concourse Level, of the EMU Convocation Center has accessible seating available in Sections 101, 102, 105, 106, 108 109, 112, 113, 114, 115, 118, 119, 121, 122, 125 and 126. When ordering tickets to an event inside the Convocation Center, please specify when accessible seating is required. Many events in the arena are assigned seating and the accessible areas are often monitored, requiring special tickets. During many events, such as a graduation ceremony, there is a large demand for the accessible seating areas and a patron may be limited to only one (1) companion in the accessible seating areas.

 

Will Call:

All Will Call for the arena is located inside the Convocation Center Atrium - entrance A and is 100% accessible. Will Call opens 90 minutes prior to an event.

 

Rest Rooms:

All rest rooms in the EMU Convocation Center are accessible. The Men’s rooms are located on the East and West sides of the center and the Women’s rooms are located on the North and South sides of the center. There is also a Men’s and Women’s room on the North side with a baby changing station.

 

Nursing Room:

There is a private room available for nursing mothers near Section 109 of the Convocation Center. To have the room unlocked please see an EMU Event Staff member or ask at the Main Ticket Office in the Atrium.

 

Wheel Chairs:

For the convenience of our patrons with disabilities, wheelchairs are available at many events to check out at the Convocation Center main Ticket Office – located on the North end of the EMU Convocation Center. While attending an event, patrons may check out a wheel chair by providing their name, address, phone number , exact seat location and State ID. Wheelchairs may be requested through any Event Staff member. Wheelchairs will be picked up by an event staff member late in the event and the patron escorted back to the Convocation Center Atrium for pick up. There are certain events like graduations, where the Ticket Office will provide escort service for those patrons needing wheelchair assistance. Due to the high demand for the wheelchairs during these events, the Ticket Office Event

Staff will escort the patron to and from their seating area so that they may use the wheelchair to assist other patrons.

 

Courtesy Shuttle Service:

EMU provides complimentary shuttle service at many events to and from the Rynearson and Convocation Center parking lots. These shuttles run from an hour prior to the event until 45 minutes after. Pick up / Drop off points are the circular drive next to Entrance A and near entrance C. Ask at the Ticket Office if shuttles are running for a particular event.

 

Assisted Listening Devices:

Assisted listening devices are available for loan at no charge from the Ticket Office. A driver’s license, credit card or other acceptable form of photo ID is required as a deposit. ALD’s must be returned within 30 minutes of the end of the event.

 
Pease Auditorium
Parking:

There is accessible parking in the Pease Auditorium Parking Lot located on the north side of the building. To park in these spaces, a properly issued DISABILITY PARKING PLACARD must be displayed.

 

Entrance:

There is a wheelchair ramp on the North side of Pease Auditorium for patrons who cannot take the steps at the front entrance to the auditorium. At many events there will be an usher inside that door to assist patrons with finding open seats within the accessible areas. There is an elevator at this entrance that will take accessible patrons to the balcony. Check with the Ticket Office upon arrival at the auditorium for assistance if this entrance is locked.

 

Seating:

There are accessible seating areas on both the main floor in Row W and in the balcony Row MM of Pease Auditorium. Most of the events at Pease do not require special tickets for access to these areas however please ask when ordering tickets.

 

Elevator:

There is an elevator in the north corridor near the wheelchair ramp that will transport patrons up to the accessible areas of the balcony. Please see an Event Staff member for assistance.

 

Will Call:

The will call area at Pease Auditorium is located in the front lobby. If you are entering from the north side wheelchair door, please ask the usher for assistance in retrieving your will call tickets.

 

Rest Rooms:

Accessible restrooms are located on both the main floor and balcony level. The men’s rooms are located on the south side and the women’s restrooms are located on the north side of the building just off the main auditorium through a side hallway.

 

Wheel Chairs:

For the convenience of our patrons with disabilities, wheelchairs are available at many events to check out at the Pease Auditorium Ticket Office – located on the south end of the lobby. While attending an event, patrons may check out a wheel chair by providing their name, address, phone number, exact seat location and State ID. Wheelchairs may be requested through any Event Staff member. Wheelchairs will be picked up by an event staff member late in the event and the patron escorted back to the Accessible Entrance on the north end for pick up.

 

Assisted Listening Devices:

Assisted listening devices are available for loan at no charge from the Ticket Office. A driver’s license, credit card or other acceptable form of photo ID is required as a deposit. ALD’s must be returned within 30 minutes of the end of the event.

 
Quirk & Sponberg Theatres
Parking:

There is accessible parking in the Alexander Guest Parking Lot located on the corner of Jarvis and Lowell east of the building. To park in these spaces, a properly issued DISABILITY PARKING PLACARD must be displayed. A circular drive in front of the theatre entrance may be used to drop off patrons unable to walk from the Alexander Guest parking lot.

 

Will Call:

The will call area at the Quirk & Sponberg Theatre is located in the front lobby near the north entrance .

 

Seating:

There are accessible seats available in Row P of Quirk Theatre and in Row A of the Sponberg Theatre. Most of the events at these two venues require special tickets for access to these areas, please request accessible seats when ordering tickets.

 

Elevator:

There is an elevator in the Lobby area next to the Ticket Office that will transport patrons up to the Quirk Theatre entrance. Please see the House manager for assistance.

 

Rest Rooms:

Accessible restrooms for both Theatres are located on entrance level.

 

Assisted Listening Devices:

Assisted listening devices are available for loan at no charge, please see the House Manager to arrange for the use of these devices. ALD’s must be returned within 30 minutes of the end of the event.

 
Student Center Auditorium & Grand Ballroom
Parking:

Parking is available adjacent to the Student Center, in the Student Center Lot, located off of Oakwood Street. The first 30 minutes in the lot are free. Each additional hour after that is $1, with a maximum daily charge of $8. The Student Center is fully accessible from all entrances and between all levels.

 

Will Call:

The Will Call area for both the Grand Ballroom and the Student Center Auditorium is located on the first floor at the Ticket Office, next to the elevator.

 

Elevator:

There is an elevator next to the Ticket Office providing access to the 2 nd floor accessible seat areas of the auditorium.

 

Seating:

Accessible seating in the Student Center Auditorium is located in Row A off the first floor entrance or in Row N off the second floor entrance. Please be sure to request accessible seats when ordering your tickets as some events in this space are assigned seating. In the Grand Ballroom all seats are accessible.

 

Rest Rooms:

Accessible restrooms for both spaces are located on each level of the building.

 

Assisted Listening Devices:

Assistive hearing services are available in all Student Center meeting spaces. Please contact the Event Planning Office for more information.

 

EMU Planetarium
Parking:

There is accessible parking in the McKenny Hall Guest parking lot (paid, $1 per hour) To park in these spaces, a properly issued DISABILITY PARKING PLACARD must be displayed.

 

Will Call:

The will call area at the EMU Planetariun is located in the entrance of "The Sphere" located on the 4th floor of the Science Complex.

 

Seating:

The Facility is fully accessible and ADA compliant.

 

Elevator:

There is an elevator Located in the EMU Science Complex.

 

Rest Rooms:

Accessible restrooms are located throughout the EMU Science Complex.

 

 

How to Order Tickets


 

1. ONLINE / 24 hours a day / 7 Days a week / 365 Days a Year
Order your tickets whenever you want at www.emutix.com
Select either Season Tickets (Athletic Events only) or Single Event Tickets. Events are listed by category or chronologically. Select the Buy Now box under the Status Column. Enter the number of tickets desired, select the performance if more than one is listed and hit continue. Choose the price level & discount (if discount options are available) and hit continue. Choose a delivery method and add to cart. Check the Order Summary to ensure the accuracy of your order. Check ALL charges and proceed to fill in your patron and credit card information. A per ticket fee and a per order fee will be applied to you order. If anything is incorrect hit Cancel. Remember to hit FINALIZE ORDER if everything is correct. If everything has been entered correctly and your order has been processed you will receive a confirmation email. Save your confirmation number to help track your order.

 

2. BY TELEPHONE / Phone: 734-487-2282 / Press 1 for Athletic Ticketing or Press 2 for all other Ticketing Events.  
M – F 10 am to 9 pm (Sept. – April)
M–F 10 am to 5 pm (May – Aug)

 

Tell the operator which event and how many tickets you would like to purchase. Give them your seating preferences, if any, and your patron information. Patron information includes name on credit card being used for purchase, credit card billing address, shipping address if different, credit card number, expiration date and security code. Also provide a valid email address or phone number for notification purposes in case of event cancellation or a change in the dates and times of the event. Ask the operator to repeat your order to ensure accuracy. Please note a $4.00 per order fee will be charged to ALL phone orders.

 

Payment Methods


All ticket purchases are final.

No Refunds / No Exchanges

 

CASH – in person
CHECK – in person / by Mail
CREDIT CARD– in person, by Mail, by Phone, or Online (American Express, Discover, MasterCard, Visa)

 

DELIVERY METHODS

Ordering in person: walk away with tickets in hand*
Ordering by Phone, by Mail or Online: Select either by Mail** or held at Will Call***

 

*Unless ordering Athletic Season Tickets (held for mailing with promotional items)
** Event must be 7 or more days in the future
*** Held at the Convocation Center prior to Event/ Available during regular business hours
Moved to Venue on Day of Event / Available 90 minutes prior to Door time

 

Fees


 

Ticket Price Per Ticket Fee   Per Order Fee
Up to $9.99 $1.50 + $1.50
$10.00-19.99 $2.50 +

$1.50

$20.00-29.99 $3.50 + $1.50
$30.00-39.99 $4.50 + $1.50
$40.00-49.99 $5.50 + $1.50
$50.00 or more $6.50 + $1.50

 

 

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