Eastern Michigan University
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Extended Programs

EMU–Online

Browser/System Requirements

To make the most of your online learning experience, there are several technical requirements you'll need to fulfill. 

Test your browser.

System Requirements

Windows Users
    • Windows 7, XP or Vista
    • 56K modem or higher
    • Soundcard and Speakers
    • Firefox, Chrome or Microsoft Internet Explorer
Mac OS User
    • Mac OS X or higher (in classic mode)
    • 56K modem or higher
    • Soundcard & Speakers
    • Apple Safari
iPad Users
    • iPad – iOS 5.1 (or latest)
    • Known issues of iPad:
      • File uploads are not supported
      • By default iPad does not support opening zip files
      • Tip: the user can use a third party application to browser and view content in a zip file
      • Documents opened in course frame are not scrollable because frames always get resized to fit their content.
      • Classlive
      • Classlive pro authoring plug-ins are not available for iPad
      • Classlive lead/Join session and playback functionality does not work in iPad because the iPad does not support Java
      • Exams: Examguard Lockdown browser is not available for iPad
      • Chat: Join chat room functionality does not work in iPad because the iPad does not support Java.

Screen Resolution
We recommend setting your screen resolution to 1024 x 768 pixels. If you currently see a horizontal scroll bar at the bottom of your screen and would like to eliminate this, you can do so by resizing your screen. If you need help with your screen settings, see our instructions for resizing your screen.

Browser Requirements
Releases of supported browsers will be tested within 30 days of their public release date. Due to the rapid release cycles of some supported browsers we will support the latest major releases of each browser. When using older versions of a browser, users risk running into problems with the course software.

Windows Users

*Note: Some issues have been seen when using IE8 in combination with social elements of the platform. Should you notice issues while using IE8 we recommend that you upgrade to IE9 or use another supported browser.

Mac OS Users

Mobile Requirements

Mobile Sites
    • iPhone: iOS Safari 3.1.3 and above
    • Android: OS Browser 1.5 and above
    • Windows: OS Browser 7.0 and above
    • Blackberry: OS Browser 5.0 and above
    • webOS: OS Browser 1.4.1 and above
    • Symbian: OS Browser 3.0 and above
Native Apps
    • Android: is 2.1 and above
    • iPhone: iOS 3.0 and above
    • Windows: Windows Phone 7, 480×800 resolution

Feature Requirements
These commonly used plugins may be required depending on the course or program. You will be able to access your course without them; however, you may not be able to access the specific feature.

Windows Users

Your instructor may choose to include a CoursePack (for example, a collection of readings, articles, video clips). Because actual CoursePack content varies, you may or may not have additional system requirements. Check with your instructor or with the third-party CoursePack provider for specific requirements.

Mac OS Users
    • ClassLive
    • Mac Classlive Audio
      • Soundcard with speakers and microphone or headset
      • Windows Media Player 9 (Required for students only if instructor is using Live Audio.)
    • Third-party CoursePacks
      Your instructor may choose to include a CoursePack (for example, a collection of readings, articles, video clips). Because actual CoursePack content varies, you may or may not have additional system requirements. Check with your instructor or with the third-party CoursePack provider for specific requirements.
    • ExamGuard Users

Additional Information

  • Email Account: You'll need a personal email account to receive communications from within your course. If an account is not provided by the school, you may sign up for one with any 3rd party email system (EX. Yahoo, Google, Hotmail, Comcast, etc...). We suggest you avoid using special characters (like +, &, $, etc.) in your email address, as they can cause problems with some systems and make it difficult for messages to reach the intended mailbox.***
  • Avoiding inactivity timeout 

Satellite and cellular internet connections: If this is the only connection you have access to please note that you may experience sporadic issues while working in your online courses. If you report these problems to the helpdesk we will attempt to address them with your Satellite or Cellular connection provider

Wireless routers/connections: While working in your online courses via a wireless router or wireless connection you may experience problems such as various error messages. If you contact the online Helpdesk please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing you will either need to continue to bypass the router or contact the router's manufacturer's support to further diagnose the source of this problem.