To make the most of your online learning experience, there are several technical requirements you'll need to fulfill.
We recommend setting your screen resolution to 1024 x 768 pixels. If you currently see a horizontal scroll bar at the bottom of your screen and would like to eliminate this, you can do so by resizing your screen. If you need help with your screen settings, see our instructions for resizing your screen.
Releases of supported browsers will be tested within 30 days of their public release date. Due to the rapid release cycles of some supported browsers we will support the latest major releases of each browser. When using older versions of a browser, users risk running into problems with the course software.
*Note: Some issues have been seen when using IE8 in combination with social elements of the platform. Should you notice issues while using IE8 we recommend that you upgrade to IE9 or use another supported browser.
These commonly used plugins may be required depending on the course or program. You will be able to access your course without them; however, you may not be able to access the specific feature.
Your instructor may choose to include a CoursePack (for example, a collection of readings, articles, video clips). Because actual CoursePack content varies, you may or may not have additional system requirements. Check with your instructor or with the third-party CoursePack provider for specific requirements.
Satellite and cellular internet connections: If this is the only connection you have access to please note that you may experience sporadic issues while working in your online courses. If you report these problems to the helpdesk we will attempt to address them with your Satellite or Cellular connection provider
Wireless routers/connections: While working in your online courses via a wireless router or wireless connection you may experience problems such as various error messages. If you contact the online Helpdesk please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing you will either need to continue to bypass the router or contact the router's manufacturer's support to further diagnose the source of this problem.