The ICT Help Desk, located in 106 Halle Library, handled 18,841 service requests during 2006, which averages out to approximately 72 per day. Below, Luke Deniaon, a sophomore from Battle Creek, mans one of the Help Desk lines. A breakdown of how the requests were handled are as follows:

Requests received via phone 81 percent

Requests received via e-mail 13 percent

Requests via calls directly from technicians 3 percent

Requests in person at Help Desk walk-up window 3 percent

Source: Ron Woody, assistant director, User Services, ICT Help Desk

 

 

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