Sept. 7, 2004 issue

Every day has been a learning experience for me at Eastern. Over the last nine years, I've worked in health education and consumer resources (HECR), risk management, government relations, the National Institute for Consumer Resources (NICE) and, currently, Continuing Education.

For me, one of the greatest benefits of working at EMU is the ability to not only learn on the job but in the classroom. I've earned my bachelor's degree in legal assistant studies and an MLS in interdisciplinary technology from EMU. I'm now completing my MPA and beginning a graduate certificate in taxation.

You can see why the mission of continuing education is one I support. I'm expanding my responsibilities as continuing education expands its opportunities to students. I provide assistance to the assistant dean and help with marketing and billing issues. My greatest joy is still working with students who are exploring our alternative format courses offered on a weekend, online or off-campus.

I'm a people person who tries to create an atmosphere where students enjoy education and where I can make a difference in their lives. I find there are always ways to provide more customer service, whether it's to students or international visitors.

One of my most memorable times at EMU was at the National Institute for Consumer Resources. I set up the agenda for visitors from as far away as China. It was a pleasure serving them and, when their trip went well, they were extremely grateful. That's when I learned that getting a thank-you call from halfway around the world would always make my day.

 

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