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Sept. 12, 2006 issue

Why I- Ann Rentfrow

Why not? It's a great place! Terrific people! Beautiful campus! Good environment! In any job, it's people that make the difference. It's important for us to have the right attitude, and to think positively.

Prior to EMU, I worked in the business world for several years. In 1973, our family transferred from Rockford, Illinois, to Michigan, where my career began with Bechtel Power Corporation, Ann Arbor Power Division.

Former provost Ron Collins hired me in fall 1996. I was with the provost's office until transferring to Extended Programs in 2001, where I worked with Don Loppnow, associate vice president for Extended Programs, and assistant to the president for strategic planning. These were busy times, both for Extended Programs and strategic planning, as we were in the process of introducing our first strategic plan for the University. A year later, the Strategic Planning and Continuous Improvement office was organized.

Working in this office, as administrative secretary, is a super job; never a dull moment. There's always scheduling of appointments, organizing meetings, focus groups, conferences and workshops, as well as keeping minutes for the Continuous Improvement Advisory Committee, the University Strategic Planning Committee (2001-2004) and the Student Retention Task Force.

AQIP (Academic Quality Improvement Program) is an integral part for continuous improvement and involves our four action projects: General Education Program assessment, customer focused service, review/assessment of undergraduate academic advising, and establishment of a balanced scorecard management process. Continuous improvement is a team effort and important for student retention.

One rewarding phase of this particular position is getting to know and communicate with faculty, students and administrators. EMU truly has dedicated individuals, and for a very worthwhile cause.

I'm glad to be at EMU!