The Halle Library respects the privacy of our patrons.
This policy is intended to let users know what information is collected
by the e-mail and chat services and how this information is used.
What information is collected and why?
We ask for a name, e-mail address, the subject of the question being
asked, your status, whether you would like a brief answer or suggestions
for resources to explore, and the sources you have already consulted.
We use the following information for the following purposes:
- Name: We need a name to identify a chat session and in communicating
with you during that session. While a name is required, it does not have
to be a full name or a real name. Names are stored in session transcripts.
E-mail address: An e-mail address is required so that we may send
you a transcript of the chat session, and/or follow up on your reference
question. E-mail reference requires an e-mail address so that we can respond
to you.
- All other information requested – subject, status, whether
you would prefer a brief answer or suggestions for resources to explore,
sources already consulted – will be used by the librarian in order
to answer your question more efficiently.
We also use the above information, as well as transcripts of chat sessions,
to help us determine appropriate staffing level, train librarians for
this service, and improve the overall quality of the service.
Who has access to this information?
This information is only accessible to librarians and staff associated
with the Ask A Librarian service.
Who does the library share the information with?
We do not share the information with anyone outside of the Library.
Statistics generated from chat logs or e-mails, as well as anonymous
excerpts, may be used for reports or publications. Information about
specific individuals (e.g. e-mail addresses, names, etc.) will not be
shared unless ordered by a court of law or by subpoena under the USA
PATRIOT Act.
What choices do users have about the collection, use, and distribution
of their information?
If you would like, we can delete the history of your questions from
the Ask A Librarian database. Please e-mail elizabeth.bucciarelli@emich.edu with your name and e-mail address, as well as the date, so that we can
identify the exact chat transcript or e-mail to delete.
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