LibQUAL Survey Results by EMU User Group |
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| LIBRARY AS PLACE | Undergraduate n=520 | Graduate n=117 | Faculty n=145 | Staff n=47 | Library Staff n=9 | All Users n=838 | |
| LP | Quiet space for individual activities (Minimum) | 6.94 | 6.52 | 6.39 | 7.14 | 7.44 | 6.81 |
| LP | Quiet space for individual activities (Desired) | 8.05 | 7.98 | 7.37 | 8.24 | 7.89 | 7.93 |
| LP | Quiet space for individual activities (Perceived) | 7.17 | 7.04 | 7.30 | 7.78 | 7.78 | 7.22 |
| LP | Quiet space for individual activities (Adequacy Gap) | 0.23 | 0.52 | 0.92 | 0.64 | 0.33 | 0.41 |
| LP | Quiet space for individual activities (Superiority Gap) | -0.88 | -0.94 | -0.06 | -0.46 | -0.11 | -0.71 |
| LP | A comfortable and inviting location (Minimum) | 6.76 | 6.61 | 6.56 | 7.17 | 7.22 | 6.73 |
| LP | A comfortable and inviting location (Desired) | 8.04 | 8.02 | 7.78 | 8.13 | 8.22 | 8.00 |
| LP | A comfortable and inviting location (Perceived) | 7.59 | 7.53 | 7.94 | 8.13 | 8.56 | 7.69 |
| LP | A comfortable and inviting location (Adequacy Gap) | 0.83 | 0.93 | 1.38 | 0.96 | 1.33 | 1.16 |
| LP | Quiet space for individual activities (Superiority Gap) | -0.45 | -0.49 | 0.16 | 0.00 | 0.33 | -0.11 |
| LP | Library space that inspires study and learning (Minimum) | 6.60 | 6.47 | 6.66 | 6.74 | 6.67 | 6.60 |
| LP | Library space that inspires study and learning (Desired) | 7.84 | 8.06 | 7.81 | 7.81 | 8.00 | 7.87 |
| LP | Library space that inspires study and learning (Perceived) | 7.09 | 7.03 | 7.57 | 7.85 | 8.11 | 7.22 |
| LP | Library space that inspires study and learning (Adequacy Gap) | 0.49 | 0.57 | 0.91 | 1.11 | 1.44 | 0.62 |
| LP | Library space that inspires study and learning (Superiority Gap) | -0.75 | -1.03 | -0.24 | 0.04 | 0.11 | -0.65 |
| LP | Community space for group learning and group study (Minimum) | 6.48 | 6.19 | 6.03 | 6.50 | 6.44 | 6.36 |
| LP | Community space for group learning and group study (Desired) | 7.68 | 7.64 | 7.23 | 7.65 | 7.78 | 7.60 |
| LP | Community space for group learning and group study (Perceived) | 6.90 | 6.56 | 7.33 | 7.89 | 7.78 | 6.99 |
| LP | Community space for group learning and group study (Adequacy Gap) | 0.42 | 0.37 | 1.30 | 1.39 | 1.33 | 0.63 |
| LP | Community space for group learning and group study (Superiority Gap) | -0.78 | -1.08 | 0.10 | 0.24 | 0.00 | -0.61 |
| LP | A getaway for study, learning, or research (Minimum) | 6.93 | 6.67 | 6.38 | 7.02 | 7.33 | 6.81 |
| LP | A getaway for study, learning, or research (Desired) | 8.10 | 8.04 | 7.67 | 8.17 | 8.22 | 8.02 |
| LP | A getaway for study, learning, or research (Perceived) | 7.33 | 6.98 | 7.17 | 7.79 | 8.44 | 7.29 |
| LP | A getaway for study, learning, or research (Adequacy Gap) | 0.40 | 0.31 | 0.79 | 0.76 | 1.11 | 0.48 |
| LP | A getaway for study, learning, or research (Superiority Gap) | -0.77 | -1.06 | -0.50 | -0.38 | 0.22 | -0.73 |
| AFFECT OF SERVICE | Undergraduate n=503 | Graduate n=117 | Faculty n=156 | Staff n=50 | Library Staff n=9 | All Users n=835 | |
| SA | Employees who instill confidence in users (Minimum) | 5.76 | 5.78 | 6.38 | 6.57 | 6.33 | 5.93 |
| SA | Employees who instill confidence in users (Desired) | 7.56 | 7.56 | 7.92 | 8.18 | 8.11 | 7.67 |
| SA | Employees who instill confidence in users (Perceived) | 6.03 | 5.81 | 6.56 | 6.67 | 7.11 | 6.15 |
| SA | Employees who instill confidence in users (Adequacy Gap) | 0.27 | 0.03 | 0.18 | 0.10 | 0.78 | 0.22 |
| SA | Employees who instill confidence in users (Superiority Gap) | -1.53 | -1.75 | -1.35 | -1.51 | -1.00 | -1.52 |
| SA | Readiness to respond to users' questions (Minimum) | 6.69 | 6.80 | 7.05 | 7.22 | 7.67 | 6.82 |
| SA | Readiness to respond to users' questions (Desired) | 7.95 | 8.16 | 8.25 | 8.22 | 8.44 | 8.06 |
| SA | Readiness to respond to users' questions (Perceived) | 6.69 | 6.43 | 7.09 | 7.04 | 7.56 | 6.76 |
| SA | Readiness to respond to users' questions (Adequacy Gap) | 0.00 | -0.37 | 0.04 | -0.18 | -0.11 | -0.06 |
| SA | Readiness to respond to users' questions (Superiority Gap) | -1.26 | -1.73 | -1.16 | -1.18 | -0.89 | -1.30 |
| SA | Willingness to help others (Minimum) | 6.69 | 6.69 | 7.20 | 7.27 | 7.44 | 6.87 |
| SA | Willingness to help others (Desired) | 7.90 | 8.33 | 8.21 | 8.25 | 8.44 | 8.05 |
| SA | Willingness to help others (Perceived) | 6.75 | 6.73 | 7.35 | 7.33 | 7.22 | 6.90 |
| SA | Willingness to help others (Adequacy Gap) | 0.07 | -0.23 | 0.14 | 0.06 | -0.22 | 0.03 |
| SA | Willingness to help others (Superiority Gap) | -1.15 | -1.60 | -0.86 | -0.92 | -1.22 | -1.15 |
| SA | Dependability in handling users' service problems (Minimum) | 6.75 | 6.91 | 7.06 | 7.15 | 7.44 | 6.87 |
| SA | Dependability in handling users' service problems (Desired) | 7.94 | 8.31 | 8.23 | 8.23 | 8.22 | 8.07 |
| SA | Dependability in handling users' service problems (Perceived) | 6.70 | 6.43 | 6.64 | 6.98 | 7.11 | 6.67 |
| SA | Dependability in handling users' service problems (Adequacy Gap) | -0.05 | -0.48 | -0.42 | -0.17 | -0.33 | -0.20 |
| SA | Dependability in handling users' service problems (Superiority Gap) | -1.24 | -1.87 | -1.59 | -1.26 | -1.11 | -1.40 |
| SA | Giving users individual attention (Minimum) | 6.10 | 6.06 | 6.66 | 6.78 | 6.89 | 6.26 |
| SA | Giving users individual attention (Desired) | 7.39 | 7.43 | 7.78 | 7.84 | 7.56 | 7.50 |
| SA | Giving users individual attention (Perceived) | 6.37 | 6.16 | 7.01 | 7.02 | 7.89 | 6.52 |
| SA | Giving users individual attention (Adequacy Gap) | 0.27 | 0.10 | 0.35 | 0.24 | 1.00 | 0.26 |
| SA | Giving users individual attention (Superiority Gap) | -1.02 | -1.27 | -0.77 | -0.82 | 0.33 | -0.98 |
| SA | Employees who have the knowledge to answer user questions (Minimum) | 6.88 | 6.93 | 7.14 | 7.16 | 7.11 | 6.96 |
| SA | Employees who have the knowledge to answer user questions (Desired) | 8.07 | 8.34 | 8.35 | 8.06 | 8.33 | 8.16 |
| SA | Employees who have the knowledge to answer user questions (Perceived) | 6.76 | 6.64 | 7.10 | 7.10 | 7.44 | 6.84 |
| SA | Employees who have the knowledge to answer user questions (Adequacy Gap) | -0.12 | -0.29 | -0.04 | -0.06 | 0.33 | -0.12 |
| SA | Employees who have the knowledge to answer user questions (Superiority Gap) | -1.31 | -1.71 | -1.25 | -0.96 | -0.89 | -1.32 |
| SA | Employess who are consistently courteous (Minimum) | 6.92 | 7.08 | 7.23 | 7.29 | 7.22 | 7.03 |
| SA | Employess who are consistently courteous (Desired) | 8.10 | 8.38 | 8.27 | 8.31 | 8.56 | 8.19 |
| SA | Employess who are consistently courteous (Perceived) | 6.82 | 6.83 | 7.30 | 7.33 | 7.11 | 6.95 |
| SA | Employess who are consistently courteous (Adequacy Gap) | -0.10 | -0.25 | 0.07 | 0.04 | -0.11 | -0.08 |
| SA | Employess who are consistently courteous (Superiority Gap) | -1.28 | -1.55 | -0.97 | -0.98 | -1.44 | -1.24 |
| SA | Employees who deal with users in a caring fashion (Minimum) | 6.73 | 6.89 | 7.02 | 7.18 | 7.56 | 6.85 |
| SA | Employees who deal with users in a caring fashion (Desired) | 7.87 | 8.15 | 8.09 | 8.22 | 8.11 | 7.98 |
| SA | Employees who deal with users in a caring fashion (Perceived) | 6.71 | 6.68 | 7.11 | 7.27 | 7.22 | 6.82 |
| SA | Employees who deal with users in a caring fashion (Adequacy Gap) | -0.03 | -0.21 | 0.09 | 0.08 | -0.33 | -0.03 |
| SA | Employees who deal with users in a caring fashion (Superiority Gap) | -1.17 | -1.47 | -0.97 | -0.96 | -0.89 | -1.16 |
| SA | Employees who understand the needs of their users (Minimum) | 6.66 | 6.98 | 7.03 | 7.02 | 7.00 | 6.80 |
| SA | Employees who understand the needs of their users (Desired) | 7.90 | 8.22 | 8.18 | 8.20 | 8.22 | 8.02 |
| SA | Employees who understand the needs of their users (Perceived) | 6.67 | 6.67 | 6.84 | 7.16 | 7.22 | 6.74 |
| SA | Employees who understand the needs of their users (Adequacy Gap) | 0.01 | -0.31 | -0.19 | 0.14 | 0.22 | -0.06 |
| SA | Employees who understand the needs of their users (Superiority Gap) | -1.23 | -1.55 | -1.34 | -1.04 | -1.00 | -1.28 |
| ACCESS TO INFORMATION | Undergraduate n=468 | Graduate n=112 | Faculty n=151 | Staff n=39 | Library Staff n=9 | All Users n=779 | |
| IA | Print and/or journal collections I require for my work (Minimum) | 6.51 | 6.70 | 6.87 | 6.42 | 6.78 | 6.60 |
| IA | Print and/or journal collections I require for my work (Desired) | 7.92 | 8.29 | 8.22 | 7.61 | 7.44 | 8.01 |
| IA | Print and/or journal collections I require for my work (Perceived) | 6.63 | 6.24 | 6.21 | 6.81 | 7.33 | 6.51 |
| IA | Print and/or journal collections I require for my work (Adequacy Gap) | 0.13 | -0.45 | -0.66 | 0.39 | 0.56 | -0.09 |
| IA | Print and/or journal collections I require for my work (Superiority Gap) | -1.29 | -2.04 | -2.01 | -0.81 | -0.11 | -1.50 |
| IA | Convenient service hours (Minimum) | 6.95 | 7.00 | 7.01 | 7.12 | 7.33 | 6.99 |
| IA | Convenient service hours (Desired) | 8.11 | 8.38 | 8.07 | 8.32 | 8.00 | 8.15 |
| IA | Convenient service hours (Perceived) | 7.27 | 7.28 | 7.73 | 8.04 | 8.22 | 7.41 |
| IA | Convenient service hours (Adequacy Gap) | 0.32 | 0.28 | 0.72 | 0.92 | 0.89 | 0.42 |
| IA | Convenient service hours (Superiority Gap) | -0.84 | -1.10 | -0.34 | -0.28 | 0.22 | -0.74 |
| IA | The printed library materials I need for my work (Minimum) | 6.94 | 6.86 | 7.07 | 6.75 | 7.38 | 6.95 |
| IA | The printed library materials I need for my work (Desired) | 8.13 | 8.38 | 8.18 | 7.98 | 8.13 | 8.17 |
| IA | The printed library materials I need for my work (Perceived) | 6.88 | 6.31 | 6.28 | 7.15 | 7.75 | 6.72 |
| IA | The printed library materials I need for my work (Adequacy Gap) | -0.06 | -0.56 | -0.79 | 0.40 | 0.38 | -0.23 |
| IA | The printed library materials I need for my work (Superiority Gap) | -1.25 | -2.07 | -1.90 | -0.83 | -0.38 | -1.45 |
| IA | The electronic information resources I need (Minimum) | 7.03 | 7.06 | 7.25 | 7.00 | 7.33 | 7.08 |
| IA | The electronic information resources I need (Desired) | 8.14 | 8.30 | 8.40 | 8.09 | 8.00 | 8.20 |
| IA | The electronic information resources I need (Perceived) | 7.14 | 6.76 | 6.73 | 7.45 | 8.00 | 7.03 |
| IA | The electronic information resources I need (Adequacy Gap) | 0.11 | -0.33 | -0.53 | 0.45 | 0.67 | -0.05 |
| IA | The electronic information resources I need (Superiority Gap) | -0.99 | -1.58 | -1.68 | -0.64 | 0.00 | -1.17 |
| IA | Timely document delivery/interlibrary loan (Minimum) | 6.78 | 6.95 | 6.98 | 6.88 | 6.38 | 6.86 |
| IA | Timely document delivery/interlibrary loan (Desired) | 7.76 | 8.11 | 8.14 | 8.38 | 7.38 | 7.93 |
| IA | Timely document delivery/interlibrary loan (Perceived) | 6.95 | 6.65 | 6.63 | 7.54 | 7.13 | 6.87 |
| IA | Timely document delivery/interlibrary loan (Adequacy Gap) | 0.16 | -0.30 | -0.35 | 0.65 | 0.75 | 0.01 |
| IA | Timely document delivery/interlibrary loan (Superiority Gap) | -0.81 | -1.46 | -1.51 | -0.85 | -0.25 | -1.06 |
| PERSONAL CONTROL | Undergraduate n=515 | Graduate n=120 | Faculty n=157 | Staff n=47 | Library Staff n=9 | All Users n=848 | |
| PC | Easy-to-use access tools that allow me to find things on my own (Minimum) | 6.57 | 6.55 | 6.80 | 6.84 | 7.33 | 6.63 |
| PC | Easy-to-use access tools that allow me to find things on my own (Desired) | 8.14 | 8.31 | 8.34 | 8.16 | 8.78 | 8.20 |
| PC | Easy-to-use access tools that allow me to find things on my own (Perceived) | 6.47 | 6.39 | 6.18 | 6.94 | 6.78 | 6.44 |
| PC | Easy-to-use access tools that allow me to find things on my own (Adequacy Gap) | -0.11 | -0.16 | -0.61 | 0.10 | -0.56 | -0.19 |
| PC | Easy-to-use access tools that allow me to find things on my own (Superiority Ga | -1.67 | -1.92 | -2.15 | -1.22 | -2.00 | -1.76 |
| PC | Convenient access to library collections (Minimum) | 6.52 | 6.69 | 6.82 | 6.96 | 7.22 | 6.64 |
| PC | Convenient access to library collections (Desired) | 7.97 | 8.17 | 8.19 | 8.23 | 8.11 | 8.05 |
| PC | Convenient access to library collections (Perceived) | 6.71 | 6.61 | 6.24 | 7.02 | 7.44 | 6.64 |
| PC | Convenient access to library collections (Adequacy Gap) | 0.19 | -0.08 | -0.58 | 0.06 | 0.22 | 0.00 |
| PC | Convenient access to library collections (Superiority Gap) | -1.26 | -1.56 | -1.96 | -1.21 | -0.67 | -1.41 |
| PC | Library website enabling me to locate information on my own (Minimum) | 6.92 | 6.91 | 7.31 | 7.17 | 7.22 | 7.00 |
| PC | Library website enabling me to locate information on my own (Desired) | 8.24 | 8.38 | 8.47 | 8.27 | 8.22 | 8.30 |
| PC | Library website enabling me to locate information on my own (Perceived) | 7.15 | 6.78 | 6.69 | 7.23 | 7.33 | 7.01 |
| PC | Library website enabling me to locate information on my own (Adequacy Gap) | 0.23 | -0.13 | -0.63 | 0.06 | 0.11 | 0.01 |
| PC | Library website enabling me to locate information on my own (Superiority Gap) | -1.09 | -1.60 | -1.78 | -1.04 | -0.89 | -1.29 |
| PC | Modern equipment that lets me easily access needed information (Minimum) | 7.06 | 6.99 | 6.96 | 7.06 | 6.89 | 7.03 |
| PC | Modern equipment that lets me easily access needed information (Desired) | 8.27 | 8.38 | 8.21 | 8.13 | 7.78 | 8.26 |
| PC | Modern equipment that lets me easily access needed information (Perceived) | 7.22 | 6.88 | 7.03 | 7.51 | 7.67 | 7.16 |
| PC | Modern equipment that lets me easily access needed information (Adequacy Gap) | 0.16 | -0.11 | 0.08 | 0.45 | 0.78 | 0.13 |
| PC | Modern equipment that lets me easily access needed information (Superiority Ga | -1.05 | -1.50 | -1.18 | -0.62 | -0.11 | -1.10 |
| PC | Making information easily accessible for independent use (Minimum) | 6.91 | 6.92 | 7.15 | 7.10 | 6.89 | 6.97 |
| PC | Making information easily accessible for independent use (Desired) | 8.13 | 8.31 | 8.32 | 8.31 | 8.22 | 8.20 |
| PC | Making information easily accessible for independent use (Perceived) | 6.92 | 6.86 | 6.83 | 7.06 | 7.44 | 6.91 |
| PC | Making information easily accessible for independent use (Adequacy Gap) | 0.01 | -0.06 | -0.32 | -0.04 | 0.56 | -0.06 |
| PC | Making information easily accessible for independent use (Superiority Gap) | -1.21 | -1.45 | -1.48 | -1.24 | -0.78 | -1.29 |
| PC | Making electronic resources accessible from my home or office (Minimum) | 7.04 | 7.15 | 7.53 | 7.36 | 7.00 | 7.16 |
| PC | Making electronic resources accessible from my home or office (Desired) | 8.27 | 8.48 | 8.52 | 8.45 | 8.25 | 8.35 |
| PC | Making electronic resources accessible from my home or office (Perceived) | 7.20 | 6.94 | 6.91 | 7.61 | 7.88 | 7.14 |
| PC | Making electronic resources accessible from my home or office (Adequacy Gap) | 0.16 | -0.21 | -0.62 | 0.24 | 0.88 | -0.02 |
| PC | Making electronic resources accessible from my home or office (Superiority Gap) | -1.07 | -1.54 | -1.61 | -0.84 | -0.38 | -1.21 |