LIBRARY AS PLACE	Undergraduate n=362	Graduate n=535	Faculty n=202	All Users n=1102
LP	Space that facilitates quiet study (Min)	5.70	5.98	5.77	5.85
LP	Space that facilitates quiet study (Des)	7.66	7.70	7.14	7.60
LP	Space that facilitates quiet study (Per)	6.63	5.73	6.04	6.09
LP	A haven for quiet and solitude (Min)	5.87	5.76	5.31	5.72
LP	A haven for quiet and solitude (Des)	7.61	7.34	6.70	7.33
LP	A haven for quiet and solitude (Per)	6.56	5.66	5.77	6.00
LP	A place for reflection and creativity (Min)	5.05	5.07	5.12	5.07
LP	A place for reflection and creativity (Des)	7.05	6.82	6.45	6.84
LP	A place for reflection and creativity (Per)	5.46	5.07	5.51	5.28
LP	A comfortable and inviting location (Min)	5.86	5.87	5.83	5.85
LP	A comfortable and inviting location (Des)	8.08	7.84	7.44	7.85
LP	A comfortable and inviting location (Per)	5.66	5.31	5.72	5.51
LP	A contemplative environment (Min)	5.53	5.44	5.27	5.44
LP	A contemplative environment (Des)	7.43	7.22	6.72	7.21
LP	A contemplative environment (Per)	5.94	5.20	5.29	5.48
	AFFECT OF SERVICE	Undergraduate n=362	Graduate n=535	Faculty n=202	All Users n=1102
SA	Willingness to help others (Min)	5.28	5.89	6.51	5.80
SA	Willingness to help others (Des)	7.76	7.92	8.08	7.90
SA	Willingness to help others (Per)	6.30	6.74	7.27	6.69
SA	Employess who are consistently courteous (Min)	5.60	6.21	6.93	6.13
SA	Employess who are consistently courteous (Des)	7.76	7.94	8.28	7.95
SA	Employess who are consistently courteous (Per)	6.61	6.88	7.40	6.89
SA	Dependability in handling users' service problems (Min)	5.96	6.38	6.82	6.33
SA	Dependability in handling users' service problems (Des)	7.86	7.98	8.15	7.98
SA	Dependability in handling users' service problems (Per)	6.49	6.67	6.89	6.66
SA	Giving users individual attention (Min)	5.05	5.54	6.41	5.53
SA	Giving users individual attention (Des)	7.05	7.18	7.60	7.22
SA	Giving users individual attention (Per)	5.95	6.40	6.93	6.36
SA	Employees who deal with users in a caring fashion (Min)	5.58	5.84	6.53	5.88
SA	Employees who deal with users in a caring fashion (Des)	7.55	7.49	7.75	7.56
SA	Employees who deal with users in a caring fashion (Per)	6.34	6.60	7.15	6.62
SA	Employees who have the knowledge to answer user questions (Min)	6.48	6.70	7.07	6.69
SA	Employees who have the knowledge to answer user questions (Des)	8.16	8.27	8.25	8.23
SA	Employees who have the knowledge to answer user questions (Per)	6.81	6.92	7.12	6.92
SA	Readiness to respond to users' questions (Min)	6.34	6.55	7.13	6.59
SA	Readiness to respond to users' questions (Des)	8.06	8.11	8.31	8.13
SA	Readiness to respond to users' questions (Per)	6.86	7.05	7.38	7.05
SA	Employees who instill confidence in users (Min)	5.07	5.61	6.51	5.60
SA	Employees who instill confidence in users (Des)	6.87	7.18	7.62	7.17
SA	Employees who instill confidence in users (Per)	5.96	6.46	7.07	6.42
SA	Employees who understand the needs of their users (Min)	5.93	6.18	6.77	6.20
SA	Employees who understand the needs of their users (Des)	7.80	7.79	8.01	7.83
SA	Employees who understand the needs of their users (Per)	6.62	6.63	6.96	6.69
	ACCESS TO INFORMATION	Undergraduate n=362	Graduate n=535	Faculty n=202	All Users n=1102
IA	Complete runs of journal titles (Min)	5.53	6.63	6.72	6.35
IA	Complete runs of journal titles (Des)	7.62	8.33	8.09	8.09
IA	Complete runs of journal titles (Per)	6.37	6.18	5.98	6.19
IA	Timely document delivery/interlibrary loan (Min)	5.94	6.55	6.67	6.43
IA	Timely document delivery/interlibrary loan (Des)	7.73	8.11	8.04	8.01
IA	Timely document delivery/interlibrary loan (Per)	6.45	6.54	6.41	6.49
IA	Interdiscipinary library needs being addressed (Min)	5.57	5.98	6.48	5.96
IA	Interdiscipinary library needs being addressed (Des)	7.30	7.47	7.67	7.47
IA	Interdiscipinary library needs being addressed (Per)	6.18	6.17	6.26	6.20
IA	Convenient business hours (Min)	7.03	6.99	6.83	6.97
IA	Convenient business hours (Des)	8.52	8.36	8.09	8.36
IA	Convenient business hours (Per)	6.92	6.78	7.15	6.89
IA	Comprehensive print collections (Min)	6.00	6.29	6.48	6.24
IA	Comprehensive print collections (Des)	7.80	8.00	7.78	7.90
IA	Comprehensive print collections (Per)	6.62	6.07	5.75	6.17
	PERSONAL CONTROL	Undergraduate n=362	Graduate n=535	Faculty n=202	All Users n=1102
PC	Making e-resources accessible from home or office (Min)	5.93	6.71	7.12	6.52
PC	Making e-resources accessible from home or office (Des)	8.11	8.48	8.51	8.37
PC	Making e-resources accessible from home or office (Per)	6.79	6.25	6.79	6.53
PC	Modern equipment that lets me easily access info I need (Min)	6.15	6.54	6.76	6.44
PC	Modern equipment that lets me easily access info I need (Des)	8.20	8.23	8.21	8.22
PC	Modern equipment that lets me easily access info I need (Per)	6.91	6.81	6.72	6.83
PC	Library website enabling me to locate info on my own (Min)	6.35	6.92	7.31	6.80
PC	Library website enabling me to locate info on my own (Des)	8.20	8.40	8.50	8.35
PC	Library website enabling me to locate info on my own (Per)	7.12	7.35	7.05	7.22
PC	Easy-to-use access tools that allow me to find things on my own (Min)	6.27	6.64	7.07	6.58
PC	Easy-to-use access tools that allow me to find things on my own (Des)	8.12	8.22	8.39	8.22
PC	Easy-to-use access tools that allow me to find things on my own (Per)	6.72	7.01	6.88	6.89
PC	Making info easily accessible for independent use (Min)	6.20	6.62	7.04	6.55
PC	Making info easily accessible for independent use (Des)	8.00	8.26	8.32	8.19
PC	Making info easily accessible for independent use (Per)	6.85	7.03	7.03	6.97
PC	Convenient access to library collections (Min)	6.37	6.64	6.99	6.62
PC	Convenient access to library collections (Des)	8.13	8.25	8.25	8.21
PC	Convenient access to library collections (Per)	6.77	6.91	6.83	6.85