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Comcast Premium ServicesComcast Premium/Telephone Services and Work Order Requests
Comcast is the University’s cable service provider. Students who live in residence halls or university apartments will receive a basic channel line-up as part of their contract or lease. Students who live in Cornell Courts and Westview also receive Comcast high speed internet as part of their lease because ResNet does not extend to those buildings.
Students may also request and pay for premium services and telephone service. This is done through a direct arrangement with Comcast and students are responsible for any and all fees and costs associated with the services.
Student should also report service problems directly to Comcast.
For premium and telephone service requests and to report problems they should use their Eagle mail account and send the request with a phone number to:
EMU_ServiceRequest@cable.comcast.com
For premium and telephone service requests and to report problems they should use their Eagle mail account and send the request to:
EMU_ServiceRequest@cable.comcast.com
With either type of request make sure to leave your contact number and full name. If your request requires a visit to your room or apartment you will have to be there when Comcast arrives to perform the work. For premium service requests, be specific on what type of service you are seeking, such as HD TV, On Demand, etc. A service representative will respond regarding availability and your billing options. All premium service requests represent an agreement between Comcast and the customer separate from the basic service the University offer.
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