Eastern Michigan University

Desktop Backup

Service Name: Desktop Backup 
Service Name Synonyms: CrashPlan PROe, Laptop Backup 
Description: DoIT offers a fee-based desktop backup service from CrashPlan. The service allows subscribers to backup their desktop or laptop securely to an encrypted cloud based platform. The service may be particularly helpful for laptop users as a hedge against loss or damage that may be more inherent in mobile devices.
Availability: 24/7/365 except during planned maintenance windows.
Eligibility:

Faculty and staff are eligible to subscribe for University-owned devices.

 

For personally-owned devices, students, faculty, and staff are eligible for a discounted service rate via CrashPlan's public offering. 

Restrictions:

University subsidized licenses may only be used for University-owned or managed computers.

 

Licenses for backing up personally-owned devices should be acquired directly from the vendor via their consumer offerings. A discount is available to EMU students and employees when you sign up at https://crashplan.com/emich with your EMU email address.

Support:

Self-service support is available at: http://support.code42.com/.

 

Installation instructions for University-owned computers are here.

 

Limited support is available through the I.T. Help Desk at 734.487.2120 or it.helpdesk@emich.edu. Support is provided during the service hours of the I.T. Help Desk.

Features and Options:
  • License permits backup of up to four devices.
  • Self-service file restores for subscribers.
  • Mobile applications are available for common mobile devices that allows secure, on-the-go access to backed up files.
Service Login:
  • For University-owned licenses:  https://backup.emich.edu.  License must be purchased in advance. Details provided with subscription and fee payment.
  • For personal devices:  Students/employees get 10% discount for personal devices when subscribing at https://crashplan.com/emich.
Documentation: Current documentation is available via the vendor's site at http://www.code42.com/crashplan/.
Pre-Requisite Services: None.

Similar or Related Services:

None.
Requisition and Approval Process:

To subscribe for a University-owned computer:


Step 1:  Complete the Desktop Backup Order Form located in the IT Forms Library 

Step 2:  Complete the "Inter-department Transfer (Purchase/Expense)" form available from Business and Finance Forms Library for the appropriate dollar amount determined on the order form.

 

To subscribe for a personally-owned computer, use the CrashPlan online store for EMU students and employees to save 10%.

Costs and Limitations:

For university purchased licenses: the cost for a single user subscription is $99/year.

For personal device licenses, please see https://crashplan.com/emich for details.

Revision History: Published March 10, 2014.

Division of Information Technology

118 Pray Harrold

Ypsilanti, MI 48197

Phone: 734.487.3141

Fax: 734.481.9290