Eastern Michigan University


Service Description

Service Name:

EagleMail - Faculty and Staff Email


Please Note:  See separate service description for students and others using Google Apps for Education for email service.

Service Name Synonyms: Zimbra

DoIT provides E-mail and collaboration software to all EMU faculty and staff. DoIT utilizes the Zimbra Collaboration Suite for this service. The service is internally branded as EagleMail.


DoIT provides users of EagleMail a fully functional and supported web based client.


Settings only support features allow users to manage email and calendaring services on mobile devices or mail clients such as Outlook or Thunderbird.

Availability:  24/7/365, except planned maintenance windows.

Eligibility falls into several classes as defined in "Attachment A" of IT Policy 4.8 titled "System Accounts". Generally speaking, current faculty and employees are eligible for access to Zimbra/EagleMail.

  • University departments are eligible for dedicated departmental accounts with a 100MB storage quota.
  • Firstname.lastname@emich.edu mail aliases available to faculty and staff.

Full support of the web client is provided. For individually owned mobile devices, support is limited to providing the typical configuration settings required to access the service.


Support is available through the IT Help Desk at 734-487-2120 or it.helpdesk@emich.edu. Support is provided during the service hours of the IT Help Desk.


Answers to some basic questions are available 24/7 via "Search for Answers" box at http://www.emich.edu/it/help/help_desk.php .

Features and Options:
  • EagleMail Mail – web based e-mail service.
  • EagleMail Calendar – web based calendaring service
  • EagleMail Briefcase - File Storage
  • Contact Groups – Personal mailing lists
  • Departmental Accounts
  • Firstname.lastname@emich.edu Mail Alias – Faculty and staff only
  • Mobile Device Settings and Access – Service is compatible with common mobile devices.
  • Mail Client Settings – Instructions available that include settings for connecting to the service from common tools.
  • IronPort eMail security – Anti-Spam and anti-virus filtering for e-mail.
Service Login: https://mail.emich.edu/
Documentation: http://www.emich.edu/it/services/email/
Pre-Requisite Services: None.

Similar or Related Services:

Requisition and Approval Process:

EagleMail accounts are automatically provisioned when new employees are entered into the Banner system.


Departmental Accounts may be requested by sending Email to the IT Help Desk that includes the relevant request details.


Firstname.lastname@emich.edu aliases may be requested by contacting the IT Help Desk.

Costs and Limitations: None. Neither departments nor individuals are charged for normal usage.
Revision History: December 2015 - Edited.
April 2014 - Published.
Division of Information Technology

118 Pray Harrold

Ypsilanti, MI 48197

Phone: 734.487.3141

Fax: 734.481.9290