Eastern Michigan University
Computer Workstation Hardware Repair
|Service Name:||Computer Workstation Hardware Repair|
|Service Name Synonyms:||Broken/Failing/Slow/Old/Outdated Computer/Workstation/CPU/Dell/Apple/Monitors|
Computer Term Definitions:
DoIT (or campus technician) provides hardware repair on all university owned computer workstations purchased by the CRP within four years of purchase and any computer under warranty:
Laptop batteries are not covered under the full manufacturer warranty but IT will replace them within four years of purchase for CRP-provided laptops.
Support is limited for CRP cascade machines or units purchased outside of the CRP Program.
See Restrictions below.
|Availability:||Monday – Friday 8am-5pm; walk-up evening hours may be available. See website for current hours: http://www.emich.edu/it/help/help_desk.php|
|Eligibility:||Machines purchased by the CRP are eligible for hardware repair within the first four years of purchase. See Restrictions below.|
Personally owned computers are not eligible for the Help Desk's hardware repair service.
IT is not responsible for lost or missing data. Users should have all of their data backed up prior to any service needs.
Regardless of warranty status, accidental damage (e.g., water/coffee spill on keyboard or dropped monitor/laptop) costs will not be covered by DoIT. See Costs and Limitations below.
Apple does not provide on-site warranty repairs. Departments can schedule appointments at any Apple Store during that store's normal hours of operation. Drop-off service is available at the Learning Center http://www.learningcenterltd.com/ in Ann Arbor during their normal hours of operation.
Departments are responsible for repair costs of all CRP Cascade machines over four years old or departmentally purchased computers.
|Support:||Support is available through the IT Help Desk at 734-487-2120 or firstname.lastname@example.org . Support is provided during the service hours of the IT Help Desk.|
|Features and Options:||Dell and Apple models|
Apple Hardware Self-Support: http://www.apple.com/support/contact/
Dell Hardware Self-Support: http://www.dell.com/support
Similar or Related Services:
Computer Refresh Program
|Requisition and Approval Process:||Initiate request by contacting the IT Help Desk. If any costs are incurred, Help Desk fulltime staff will communicate the cost to the department for Pcard payment (?).|
|Costs and Limitations:||
Costs can be incurred to departments in the following ways:
|Revision History:||April 2013 - Published
Division of Information Technology
118 Pray Harrold
Ypsilanti, MI 48197