Eastern Michigan University
|Service Name Synonyms:||Unity Voicemail, VoIP Voicemail|
|Description:||DoIT provides voicemail services to campus telephones where requested.|
|Availability:||24/7/365, except planned maintenance windows.|
|Eligibility:||Voicemail is available for all VoIP or Centrex lines as requested. All regular employees and faculty are eligible for this service.|
|Restrictions:||Voicemail is not available for service phones, elevator phones, emergency phones, POTS/FAX lines, or other utility type telephone connections. Voicemail is not typically available to students, except where business needs justify such access.|
Support is available through the IT Help Desk at 734-487-2120 or email@example.com. Support is provided during the service hours of the IT Help Desk.
General usage help is also available in the Quick Reference Guide: /it/services/voicemessages/docs/voicemessage.pdf
|Features and Options:||
From a VoIP phone on campus, press the Voicemail button (envelope icon, typically).
From off campus or from a cell phone:
1. Call the phone number of the mailbox you want to check.
2. When voicemail picks up, press the * key.
3. You will then be prompted for "your id", enter your five digit extension (example: 71234) followed by the # key.
4. You will then be prompted for your PIN or passcode. Enter the PIN or Passcode followed by the # key.
|Pre-Requisite Services:||Phone Service|
Similar or Related Services:
|Requisition and Approval Process:||Requests to reset the voice mailbox, passcode, or other settings can be submitted to the IT Help Desk via phone at 734-487-2120 or by e-mail to firstname.lastname@example.org|
|Costs and Limitations:||DoIT does not charge departments for normal voice mail usage. Although extremely rare, specialty configurations or atypical needs may require additional fees before work can be completed.|
|Revision History:|| July 2013
Division of Information Technology
118 Pray Harrold
Ypsilanti, MI 48197