Eastern Michigan University

Voice Mail

Service Description

Service Name:  Voicemail
Service Name Synonyms: Unity Voicemail, VoIP Voicemail
Description: DoIT provides voicemail services to campus telephones where requested.
Availability: 24/7/365, except planned maintenance windows.
Eligibility: Voicemail is available for all VoIP or Centrex lines as requested. All regular employees and faculty are eligible for this service.
Restrictions: Voicemail is not available for service phones, elevator phones, emergency phones, POTS/FAX lines, or other utility type telephone connections. Voicemail is not typically available to students, except where business needs justify such access.
Support:

Support is available through the IT Help Desk at 734-487-2120 or it.helpdesk@emich.edu. Support is provided during the service hours of the IT Help Desk.

 

General usage help is also available in the Quick Reference Guide: /it/services/voicemessages/docs/voicemessage.pdf 

Features and Options:
  • Voice mailboxes can be accessed from anywhere, on campus or off.
  • Voicemail can be delivered in the traditional approach or forwarded to Eaglemail as an attachment, if requested by the user.
  • Multiple greetings are available: Standard, Alternate, Closed, Holiday • Message waiting indicator: An illuminated red light on the VoIP phones or a stutter dial tone on the Norstar (Centrex) phones.
  • Deleted and/or Saved messages are retained and may be accessed for 2 weeks before they are permanently deleted.
  • Capacity is limited to 30 minutes of messages. A warning message is delivered to mailboxes nearing maximum capacity.
Service Login:

From a VoIP phone on campus, press the Voicemail button (envelope icon, typically).

 

From off campus or from a cell phone:

1. Call the phone number of the mailbox you want to check.

2. When voicemail picks up, press the * key.

3. You will then be prompted for "your id", enter your five digit extension (example: 71234) followed by the # key.

4. You will then be prompted for your PIN or passcode. Enter the PIN or Passcode followed by the # key.

Documentation: /it/services/voicemessages/docs/voicemessage.pdf
Pre-Requisite Services:  Phone Service

Similar or Related Services:

 EagleMail, VoIP
Requisition and Approval Process: Requests to reset the voice mailbox, passcode, or other settings can be submitted to the IT Help Desk via phone at 734-487-2120 or by e-mail to it.helpdesk@emich.edu
Costs and Limitations: DoIT does not charge departments for normal voice mail usage. Although extremely rare, specialty configurations or atypical needs may require additional fees before work can be completed.
Revision History:  July 2013

Division of Information Technology

118 Pray Harrold

Ypsilanti, MI 48197

Phone: 734.487.3141

Fax: 734.481.9290