Eastern Michigan University

FAQ

What are the hardware requirements for connecting to ResNet or EMU-Wireless?
How do I hook up multiple computers to the wired ResNet ports?
Will the I.T. Help Desk install or fix my computer hardware or sofware (i.e; network card or Microsoft Office)?
My computer is plugged into the network port, now what?
How can I get an email account at EMU?
I have a problem with my EMU email account, whom do I contact?
Why am I having a problem downloading a file from within the residence halls?
Which residence halls and university apartments are serviced by ResNet?
How do I confirm that the person at my door is really from I.T.?
What open access computing labs are available for my use?

What are the hardware and software requirements for connecting to ResNet or EMU Wireless?

The following website lists the current I.T. minimum support standards: http://it.emich.edu/helpdesk/minsupport.cfm

Computers running alternative operating systems and lower hardware specifications are certainly welcome to use Resnet and EMU Wireless. The Division of Information Technology, however, does not support them.

How do I hook up multiple computers to the wired ResNet ports?

You can connect multiple computers to the network even though there may only be one network drop per room. Whether you have two or more devices for yourself, or have multiple computers between you and your roommates, all of the systems can share the same network drop simultaneously.

In the Freshman Center (Phelps, Sellers, Walton, Putnam), you may only use a switch to connect these multiple devices (or use EMU Wireless). No routers are allowed in the Freshman Center.

If you are in the other residence halls, you may install a router for wireless or wired connections; but you must lock down the wireless with a password.

I.T. does not configure, set up, or support routers or switches. I.T. can only verify that the port in your room is working.

Will the I.T. Help Desk install or fix my computer hardware or software (i.e; network card or Microsoft Office)

No, I.T. is unable to install or fix hardware or software on student-owned computers.

My computer is plugged into the network port, now what?

Once connected to the wired network port in your room with an Ethernet cable (not a phone cord), you will be connected in a matter of minutes. If you are having trouble, please contact the Help Desk at 734.487.2120 or it.helpdesk@emich.edu.

How can I get an email account at EMU?

To get your new email account (username@emich.edu), go to account.emich.edu .

I have a problem with my EMU email account, whom do I contact?

You will need to contact the Help Desk at 734.487.2120 or it.helpdesk@emich.edu. During the Fall and Winter semesters, Residential Computer Consultants (RCCs) will be able to assist you with an email problem. RCCs can be reached during office hours by pressing 2 at the Help Desk voicemail greeting when prompted or by sending an email.

Why am I having a problem downloading a file from within the residence halls?

Eastern Michigan University uses an automated traffic-shaping appliance that helps balance the load of network traffic. This appliance can identify and prioritize network traffic while providing a fair and equitable amount of bandwidth for all residents. By guaranteeing a certain performance level to standard types of traffic, the automated traffic-shaping appliance helps to ensure that the academic network traffic needs of any resident will not be overwhelmed by online entertainment traffic. When bandwidth is not required to guarantee academic traffic, all other traffic is permitted to take up the excess. By occasionally limiting certain types of traffic, I.T. can increase the performance of the network for everyone.

Which residence halls and university apartments are serviced by ResNet?

ResNet provides service to the following residence halls and university apartments: Best, Brown, Buell, Downing, Hill, Hoyt, Munson, Phelps, Pittman, Putnam, Sellers, Wise, Walton, and The Village.

How do I confirm that the person at my door is really from I.T.?

If you have any concerns about the identity of someone claiming to be a Help Desk/RCC employee, please ask to see his/her Help Desk identification card and check the expiration date on the card. You may also contact the Help Desk during open hours of operation at 734.487.2120 to verify.

If in doubt, do not let the person into your room.

What open access computing labs are available for my use?

I.T. operates a number of computing labs across campus that are available for use by all EMU students. Information is available at the I.T. Computing Labs website , and you can also check current lab usage even before leaving your room. In addition, each academic college of the university offers various labs for students in their programs of study. For information on those labs, you should contact the college or departments in which you are enrolled.