Eastern Michigan University

Personal Directory PIN

To access the Personal Directory and Fast Dial features on your phone, you will need to use a PIN number which is in addition to the PIN number you created to access your voice messages; you can, however, have the same number for both purposes. The PIN number you created for your voice messages was created using your VoIP phone. The PIN number to use your Personal Directory and Fast Dial on your phone is created in Call Manager (CM). To create/change a PIN, follow the steps below:

  1. Log in to CM (log in instructions can be accessed from Log in to CM located in the navigation menu on the right).
    Note: If you have more than one phone, you will need to specify on which phone you want to change the PIN (instructions can also be accessed from Log in to CM located in the navigation menu on the right).
  2. Select User Settings from the User Options menu.User Settings Link
  3. The first time you create a PIN, enter 159357 in the Current PIN field.
  4. Enter a new PIN number in the New PIN and Confirm PIN fields.
  5. Click the Save button.Create New PIN
Note: If you are unable to create a new PIN, contact the IT Help Desk at 734-487-2120 or email it.helpdesk@emich.edu