Eastern Michigan University
Eastern Michigan University
Eastern Michigan University
Wednesday June 28, 2017

Library Hours: 7:30am to 10:00pm

Eastern Michigan University Library

Troubleshooting Access

Browser, Network, & ISP Settings

Problem: Browser, Network, & ISP Settings

Problems logging in to library online resources can also be caused by web browser, personal computer, or local network problems. Common problems include:

  • Browsers: Many library databases require the use of more recent browsers.
  • Browser settings: Enable JavaScript and allow cookies.
  • Browser cache: Clear your browser cache and cookies, restart your browser, and try to connect again.
  • Local firewalls: if you are connecting through a corporate or institutional firewall, it might prevent use of the library proxy that is required for login. Contact your local network administrator for support.
  • Internet service provider: some ISPs, especially satellite providers, may prevent use of the library proxy. Contact your ISP for support.