Eastern Michigan University
Eastern Michigan University
Eastern Michigan University
Saturday July 26, 2014

Library Hours: 9:00am - 5:00pm

Eastern Michigan University Library

Troubleshooting Access

Other Password Problem

Problem: the database is asking me for a password other than the my.emich login.

In almost every case, the library does not use separate logins and passwords for databases: Remote access uses authentication with a my.emich password. However, it can happen that a database will ask you for a different password (when it’s a database with limited numbers of users or when you are automatically logged out of a database due to inactivity). Yes, this is really confusing!

 

Solution:

1. Locate (or relocate if you were timed out) a link to the resource on the EMU Library web site.

In most cases, you need to link from the Library web site and you can’t bookmark the database directly. Depending on the type of resource, you might find the link you need in one of these places:

If you can’t find the resource in these places, it might be something that EMU doesn’t have a subscription for. If you are unsure, contact the EMU Library to check.

2. Click on the link, then log in with your my.emich login/password.

 

Explanations:

You might be asked for a password other than your my.emich login because:

  1. You tried to access the database directly, rather than linking from an EMU page.
  2. The database you were using logged you out due to inactivity.
  3. Your request for access exceeded the number of simultaneous users allowed under our contract for that database. (see special cases)

If we don’t have these separate login/passwords, why does the database ask me for them?

In some cases (especially business and computing databases), the company designed the database for business users who are purchasing an individual password. University libraries are a secondary customer and are not the company’s main source of profits. Often the help screens are designed with the individual business users in mind – so the screens will mention logins/passwords and sometimes other options that are not relevant to the university clients.

See also alternative solutions.