Library Hours: 7:30am to 12:00am
Eastern Michigan University Library
ILLiad Status Messages
Definitions of status messages in ILLiad, the interlibrary loan system:
| Awaiting Extensive Searching | We have performed an initial search for the material you requested, without finding a potential lender. We will continue to try to locate the material. |
| Awaiting Conditional Processing | A potential lender has responded to your request with a question or information. We will make the appropriate response to keep your request active. |
| Awaiting Unfilled Processing | We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources. |
| Awaiting Other Request Processing | We have worked on your request, but it is not ready to be sent to potential lenders. |
| Awaiting Copyright Clearance | We are checking to see if a copyright fee is required to obtain the requested article. |
| Awaiting ALA Processing | The lender for this item requires a paper form (the ALA form) to be sent via fax or U.S. Mail. We are processing the ALA form to keep your request active. |
| Awaiting Customer Contact | The requested material has arrived and is ready for pickup, but the customer has not yet been contacted. This is a step in the receiving process that should be completed very shortly. |
| Awaiting Doc Provider Processing | Because of availability or copyright restrictions, we must obtain your item from a commercial document provider. We are processing this request. |
| Awaiting Post Receipt Processing | The requested material has arrived and has been partially processed. |
| Awaiting Request Processing | We have received your request and it has gone through the copyright clearance process. We will now try to locate potential lenders. |
| Awaiting Return Label Printing | Patron has returned item to the Library. It is awaiting return processing by the ILL staff. |
| Canceled by Customer | Customer has canceled the request. |
| Canceled by ILL Staff | The request has been canceled by ILL staff. Click the "View/Resubmit Canceled Requests" button to obtain detailed information about the canceled item. If the ILL staff cancels an item, the electronic ILL system immediately sends an e-mail message explaining the reason for cancellation. |
| Checked Out by Customer | The item has arrived, been processed by the ILL staff and checked out to the customer. |
| Customer Notified via E-Mail | The item has arrived, been processed by the ILL staff and the customer has been notified. |
| In Print Queue | The item has arrived and been partially processed by the ILL staff and is awaiting the printing of the ILL identification label. |
| In Return Address Print Queue | The item has been returned by the patron, checked in and is awaiting the printing of the return address label. |
| Item Checked In | The item has been returned by the patron, checked in by the ILL staff and is waiting return processing. |
| Received Incorrect/Partial Item | The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem. |
| Request Finished | The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Canceled requests are not considered finished requests and can be found under the "View/Resubmit Canceled Requests" button). |
| Request Sent | The request has been sent and ILL is waiting for a potential lender to ship the item. Depending on circumstance, requests may stay in this status for some time. |
