Eastern Michigan University - Professional Education Center, EMU College of Business

The Professional Education Center at EMU

Interpersonal Skills and Communications

Program Format and Content:

Communication plays a central role in organizational life. Advancing Communication Competencies focuses on increasing individual performance in organizations by developing critical communication skills to a higher level. This workshop is appropriate for new managers and supervisors who need to work with people from different parts of an organization. The two-day workshop will enable participants to

Identify critical building blocks of effective communication with peers, supervisors, supervisees, customers, and other organizational stakeholders;
Develop important knowledge and skills as a communicator and speaker;
Develop important knowledge and skills related to listening and giving feedback;
Create communication strategies for leading others, solving problems, generating creativity, and improving accountability in the workplace;
Apply communication skills to different organizational situations - communicating up, down, and across organizational units.

Following the workshop, coaching is available for individuals to work on specific competencies to support their long term professional development.

"The PEC was instrumental in designing a writing course specifically tailored for the Hyundai America Technical Center.

Our consultant and instructor spent weeks learning about our work environment, speaking with our leadership team, researching and incorporating international writing skills into the course; all of which were critical to successfully incorporating our business needs in to the writing course.

The time and dedication of the PEC staff was greatly appreciated."

-E.R. Schmidt, HR Director, Hyundai America Technical Center, Inc.

-J.H. Rim, Korean Coordinator, Hyundai America Technical Center, Inc.

Download the Winter 2010 Professional Programs & Training Catalog [PDF]

Director of the Professional Education Center was named examiner for Baldrige Award.

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