Eastern Michigan University - Professional Education Center, EMU College of Business

The Professional Education Center at EMU

Leading Strategic Change and Organization Development Workshop Series

Workshop: Managing Conflict for High Performance

Program Format and Content

Conflicts in organizations can be either functional or dysfunctional. The purpose of this workshop is to identify and manage conflicts to achieve high performance. This workshop addresses conflict management styles and skills for turning conflicts into effective organizational learning opportunities. Participants will be able to

• Conduct a self assessment of their conflict management styles

• Evaluate the effectiveness of different conflict management styles for different business situations

• Develop specific skills and strategies to manage conflicts in the workplace

• Advance their competencies to manage conflicts for improving performance

• Explain significant learning opportunities from managing conflicts

This three hour workshop can be supported by coaching on an individual basis for specific organizational situations.

"The PEC was instrumental in designing a writing course specifically tailored for the Hyundai America Technical Center.

Our consultant and instructor spent weeks learning about our work environment, speaking with our leadership team, researching and incorporating international writing skills into the course; all of which were critical to successfully incorporating our business needs in to the writing course.

The time and dedication of the PEC staff was greatly appreciated."

-E.R. Schmidt, HR Director, Hyundai America Technical Center, Inc.

-J.H. Rim, Korean Coordinator, Hyundai America Technical Center, Inc.

Download the Winter 2010 Professional Programs & Training Catalog [PDF]

Director of the Professional Education Center was named examiner for Baldrige Award.

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