Eastern Michigan University
Environmental Health & Safety
Emergency Alert Messaging
Eastern Michigan University uses a university-wide text-messaging alert service that will notify students, faculty and staff if an emergency situation occurs on campus. The alerts provide real-time information as a text message to your cell phone in the event of an emergency. You will also receive an email containing information on the situation. Because the text to a mobile device is limit in size, the email will often contain additional detail.
The campus alert service will be used only in the event of a campus emergency (and for occasional testing of the system), so you don't need to worry about receiving unsolicited messages. Your name and phone number will not be shared with anyone else through this system.
In order to receive emergency alerts, you need to sign up for the service. Participation is completely voluntary, and you can cancel the service at any time. You can add two additional mobile devices and email addresses under your subscription. There is no cost for the service*.
Questions and Answers
Q: Why does EMU have this emergency alert service? How will it benefit me?
A: The University needs a fast, mobile way to notify the campus community in the event of an emergency on campus. And you, as a member of that community, need to know quickly when an emergency occurs and be able to take actions to stay safe. While EMU will continue to use additional campus communication systems, including e-mail and the EMU Homepage, and will provide full emergency details via these systems, the text message alerts give us a unique way to rapidly notify large numbers of people.
Q: How do I sign up?
A: Every member of the University community is strongly encouraged to sign up for this free service. Click here to sign up. You will need to provide your my.emich email address and your mobile phone number. A confirmation message will be sent to your emich.edu email address upon completion of the online registration.
IMPORTANT: To activate the service, you must click the link inside the email confirmation message you receive. (This is how the system verifies that you are a member of the EMU community.) This email message will only be sent one time. Once you have activated the alert service, it will remain active until you cancel it.
If you do not have emich.edu email address and would like to request access to EMU Emergency Alerts please contact the Emergency Management Office. Parents of EMU students can register as a guest under their students account.
Q: Who provides the emergency alert service?
A: EMU uses Rave Mobile Safety to host the text alert service. The confirmation email message you receive will list "Get Rave" in its subject line, so don't delete the message! There is no cost to you for the service. However, if your cell phone contract charges you for text messages, you may be charged for any text messages. The system is tested once after it has been activated, and once each Fall term and once each Winter term.
Q: Why was Rave selected to provide the emergency alert service?
A: The decision-making process was driven by the urgent need for a rapid, campus-wide emergency alerts system to safeguard the campus community. EMU had a pre-existing contract with Rave, which had previously implemented its wireless service on campus. Rave had the infrastructure in place to activate the alert system at EMU almost immediately.
Q: How to I unsubscribe?
A: There are two ways to stop receiving messages on your phone:
1. Login to your account at this site, click on the Groups tab and use the Text / Email checkbox options to specify your message delivery preferences, or;
2. Text STOP to 67283 or 226787 from your registered mobile phone. You will no longer receive ANY messages from Rave Alert. Use the STOP command with caution, as this will also block delivery of Broadcast Alert messages from EMU.
Q: What if I have additional questions?
A: If your question relates to registration, or the use of the system, please contact the Emergency Management Office at 734.487.0799 or email us at firstname.lastname@example.org
If your question relates to user support or system functionality, contact the EMU IT Help Desk at 734.487.2120 or email@example.com.
*Important note about text-message charges: The emergency alert service is free of charge to the EMU community. However, if your mobile device contract charges you for text messages, you will be charged for any emergency text messages.