Eastern Michigan University

Environmental Health & Safety

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  • For assistance call 734.487.0799

Elevator Failure

If You Are Trapped In An Elevator

  1. If you become trapped in an elevator, use the emergency phone to communicate to the EMU Department of Public Safety (DPS) / Physical Plant the emergency. If you have a cell phone available, call EMU Public Safety at 734.487.1222 and give the dispatcher the following information:
    • Name of the buildingElevator Sign
    • Location within the building
    • Where the car is stopped, if known
    • If a medical emergency exists.
  2. If the phone in the elevator does not work, push the “Alarm” button until you hear acknowledgment that help is on the way.
  3. Remain calm and try to calm others.
  4. Do not attempt to exit the car unless directed to and assisted by emergency personnel.
  5. Do not try to force open the elevator door.
  6. Do not try to exit the elevator through the service hatch.
  7. Elevators have mechanical safety brakes that will operate in all situations, even during power failures.

If Someone Is Trapped In An Elevator

  1. 1. If you hear an elevator alarm, please take the following actions. (Most elevators on campus are equipped with an emergency telephone):
  2. Immediately call EMU Public Safety at 734.487.1222 and the Physical Plant at 734.487.3380 (between the hours of 7am-5pm) and provide them with the location of the elevator and the floor number if known. Provide the following information:
    • Name of the building
    • Location within the building
    • Where the car is stopped, if known
    • If a medical emergency exists
  3. Keep the occupants calm and wait for help to arrive.
  4. DO NOT attempt to open the elevator door.

PLEASE NOTE:

The activation of an elevator lobby smoke detector will cause building elevators to return non-stop to the main floor and lock with the doors open.

NEVER USE AN ELEVATOR TO EVACUATE A BUILDING