Collections
The University Collections Department is responsible for counseling you on available options to pay future and past due charges on your student accounts. Our goal is to assist you with registration barriers and your financial obligations to the University.
In order to achieve our goal, we encourage you to complete the Free Application for Federal Student Aid (FAFSA) every year and to check your monthly eBill. If you are attending fall and winter semesters, you might want to sign up for one of our payment plan options if you are unable to pay your balance in full. There is a one-time fee charged to sign up for the payment plan, unless the fee free payment plan has been selected. This payment plan allows you to spread your balances equally over multiple installments. If you want to attend classes in the spring and/or summer semesters, you must fill out a summer financial aid application each year in February.
In order to register for future semesters, Eastern requires your account balance to be $500 or less. All account balances over $500 are subject to monthly late fees. (Note: the $500 threshold does not apply to students in an active payment plan. Per the payment plan agreement each installment must be paid in full in order to avoid a late charge, even if the installment is less than $500). Any account that is 90 days past due after the close of the semester with no payment activity on the account may be sent to an outside collection agency.
If financial aid (Federal loans, scholarship, grants) has paid on your student account, leaving you with a balance and you want to register for an upcoming semester, we suggest you contact the Office of Financial Aid to discuss your loan options, such as a private loan. To view private loan options, please visit the Office of Financial Aid's private loan page.
When you have exhausted all options and you still need assistance with your student account balance, please contact University Collections at [email protected] or 734.487.3070.