Eastern Michigan University

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Eastern Michigan University

Eastern Michigan University

Ypsilanti, MI, USA 48197

University Information: 734.487.1849

FAQ: How Do I...?

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If your question cannot be answered from the information provided below, or in one of our other FAQ sections, please select our Expert Advice link for direct e-mail addresses and contact information of experts and departments that can provide an answer specifically for you.

Billing

How do I sign up for a payment plan?

For your convenience, payment plan options are available for students that need additional time to pay their bills. Bills are due in full by the first bill due date of the semester, unless a payment plan is established. The setup fee for a payment plan is a one time, per term charge. The bill will be broken down into installments over the duration of that term. In order to get additional information on the payment plans by term, or to set up a payment plan, please log into EBill, (ebill.emich.edu) then click on the "Payment Plans" tab.

You may also opt to use EMU's installment plan during the Fall and Winter semesters. You do not sign up for this in EBill. To use the installment plan you must pay half of your overall balance by the first bill due date, and the remaining balance will be due by the terms 3rd bill due date. The charge for the installment plan is charged one time per term. Important information regarding payment plans:

  • You must be current with your account balance to sign up for a payment plan. If you have past due charges on your account and make a payment, the payment will go towards your past due charges first.
  • If the plan installments are not made by the due dates a late fee will be assessed to the student account.
  • When a payment plan has been established, your payment plan must be current, with no past due balances remaining on the current installments, in order to register for the next semester or order official transcripts

How do I get my refund?

A refund is generated when payments made to your bill are larger than your balance. Your Eagle OneCard (or university ID card) serves as your refund mechanism – you must have an activated Eagle OneCard in order to receive a refund from the University. When you receive your card, you will need to activate it to indicate whether you would like your refund deposited onto the OneCard or directly deposited to another bank account. If you have not received your Eagle OneCard, you need to visit Eagle Card Services in 201 Pierce Hall. The easiest way to verify if a refund has been processed is to check your My.emich email for notification from HigherOne that a refund is being processed. Higher One is the servicer that process all of EMU’s refund transactions. You can check the status of your refund with HigherOne at anytime by logging into the HigherOne website (www.EMUEagleOne.com). If you have not received this notification, you can access your current account status by logging into EBill (ebill.emich.edu) using your E ID number and password.

*Unsure of what preference you have chosen? By signing into EMUEagleOne.com and looking under the Profile tab, you will see a Financial Information heading, under which you will see "Refund Preferences". By clicking on this link you will see a full description of each option and the opportunity to change your preference if desired.

How do I check the status of my refund?

The easiest way to verify if a refund has been processed for you is to check your my.emich email for notification from HigherOne that a refund is being processed. You can check the status of your refund with HigherOne at anytime by logging into the HigherOne website (www.EMUEagleOne.com). If you have not received this notification, you can access your current account status by logging into EBill using your EID and PIN.

If you still need assistance checking the status of your refund, feel free to stop into Service EMU, 268 EMU Student center or e-mail us at serviceemu@emich.edu. To inquire via telephone, you can call Student Business Services at 734-487-3335.

How do I check the balance on my student account?

Student account balances can be viewed on your EBill (ebill.emich.edu). You will need to log in using your EID and PIN, which are located in your My.Emich account by clicking on the Student tab, Personal Information tab, then "Display EID and PIN".

If you still need assistance checking your balance, feel free to stop into Service EMU, 268 EMU Student center or e-mail us at serviceemu@emich.edu. To receive your account balance by phone, you can call Student Business Services at 734-487-3335.

How do I get my bill?

All EMU bills are sent electronically to students' my.emich e-mail account or to the designate alternative e-mail address.

To view your account information at any time, login to EBill (ebill.emich.edu) using your student EID and PIN which are located in your My.Emich (my.emich.edu) account by clicking on the Student tab, Personal Information tab, then "Display EID and PIN". The EID is the EBill username and the PIN is the EBill password. Once you are logged into EBill, you can view your most recent activity since the last billing statement by clicking on the "Home" tab, then under "Current Account Status" click on the "Recent Account Activity" link provided. This will reflect transactions since the last statement was issued.

How do I pay my bill?
Cash:

Cash payments can be made in the Cashier’s office, 2nd floor Pierce Hall.

Check/Money Order:

Check or money order payments can be made in the Cashier’s office, 2nd floor Pierce Hall or via a drop box at Service EMU, 2nd floor EMU Student Center.

Mail:

Check or money order payments can be mailed to the Student Business Services Office at 201 Pierce Hall, Ypsilanti, MI 48197. Please make checks payable to: Eastern Michigan University or EMU and be sure to include the Student ID Number.

Credit Card:

The following credit cards are only accepted on-line via PayPath through the EBill website (ebill.emich.edu): MasterCard, Discover, and American Express. A non-refundable convenience fee of 2.75% is added to all credit card payments with a minimum of $3.00.

How do I activate my Eagle One card?

You must go on-line to www.emueagleone.com to activate your Eagle One Card. You will need to enter your card number in the “Get Started-Activate Your Card!” section and click “activate”. You will then be prompted to complete the steps to choose your refund preference. This is very important as your Eagle One card serves as your refund mechanism. You can choose to have your refund put on your card or deposited into a third party checking or savings account. You must have a refund preference selected in order to receive a refund from the university.

Records & Registration

How do I change my address?

It is very important that Eastern has your most current contact information. Address and/or phone number changes can be done using one of the following options:

  1. On-line at my.emich.edu
    • Click on the Student Tab
    • Scroll down to the Services Menu
    • Click on Personal Information
    • Click on Update Addresses and Phones
  2. In-Person
    • At Service EMU, 268 EMU Student Center or the Office of Records and Registration, 303 Pierce Hall.
  3. By Phone
    • Call the Office of Records and Registration at 734.487.2300
  4. By Fax
    • Fax your request to the Office of Records and Registration at 734.487.6808. Please include your name, student number, new address and phone number in your request.

How do I order my transcripts?

You can request a transcript on-line, by mail, or in person. We are unable to accept transcript requests by telephone, fax or e-mail.

  • Transcripts cost $5.00 per copy.
  • Transcript requests are processed in the order in which they are received. Allow five business days, from when your request is received in the transcript department, for your request to be processed and for the transcripts to be mailed.
  • Transcripts requests that require an additional attachment(s) sent with the transcript must be submitted in person or by mail.
  • Transcripts can be sent express mail, once processing is complete, via the United States Postal Service (USPS) for an additional cost of $16.50 per address.
  • Requests will not be honored for anyone with past due financial obligations to the University. Questions regarding financial obligations should be directed to the Student Accounting Office at 734.487.3335.
  • “Issued to Student” will appear on all transcripts mailed to and/or picked up by the student and may not be considered official by another institution.
  • No transcripts are mailed on days that the university is closed - including holidays and the time between Christmas and New Year's. Please plan accordingly.

Detailed instructions for ordering transcripts on-line by mail or in person can be found on the Registrar's Transcript Request website at http://www.emich.edu/registrar/trans.htm.

How do I drop or withdraw from a class?

After the 100 percent drop deadline, there is a period for withdrawal from classes. Withdrawal results in a W on your academic record. Individual course withdrawal will produce no tuition credit refund.

To drop or withdraw from an individual class, login to your my.emich account (my.emich.edu) and follow these steps:

  • Click on the Student tab
  • Scroll down to the Services Main Menu
  • Follow each of these steps:
    1. Student Services
    2. Registration
    3. Add or Drop Classes
    4. Select a Term
    5. To drop (during the 100% drop period), change the action status box on the appropriate class to “Web Drop”. The 100% drop deadline for each semester can be found in section G of the course schedule books or online schedule book.
    6. To withdraw (after the 100% drop period), change the action status box on the appropriate class to “Withdraw Class-‘W’ Grade”.
    7. Click Submit Changes

Beginning with the first day of the term, a $13 drop fee is assessed for each drop transaction. Classes dropped before the 100 percent drop deadline will not appear on your academic record and you will receive a 100% refund minus the non-refundable registration fee. After the 100 percent drop deadline, there is a period in which you can withdraw from a class. Withdrawal results in a “W” on your academic record and will produce no tuition credit or refund.

After the withdrawal deadline, individual late withdrawals can be requested by petition only. Students must provide evidence of extenuating circumstances. Please keep in mind that if you fall below the specified credit hours your financial aid will be adjusted or returned to the lender.

  • Undergraduate students can petition for a late withdrawal at the Academic Advising Center, 301 Pierce Hall, 734.48.2171.
  • Graduate students can petition for a late withdrawal at the Graduate School, Starkweather Hall, 734.487.0042.

How do I drop/withdraw from all my classes?

If you decide not to attend a semester for which you have registered, you must cancel your entire class schedule or be subject to financial and/or academic penalties. If you neglect to notify the Records and Registration office, the University has no way to know that you do not plan to attend and we will continue to reserve your space in class. Non-attendance and non-payment of bills will not result in any class being dropped.

You may cancel all classes by:

  • Coming in-person to Service EMU (268 Student Center) or the Office of Records and Registration (303 Pierce Hall)
  • Mailing the cancellation form or a letter (certified mail recommended) to:
  • Office of Records and Registration
    Eastern Michigan University
    303 Pierce Hall
    Ypsilanti, MI 48197
  • Faxing the cancellation form (found in the schedule book) or letter to 734.487.6808.
  • A letter should contain your full name, 9-digit EMU ID number, and a brief statement indicating that you wish to withdraw from the specified term. The withdrawal will be processed as of the postmark date of a mailed letter, or the day the letter is faxed to the above number.
  • Calling registration at 734.487.2300

Through the 100 percent deadline, a total withdrawal will result in a refund of 100 percent tuition and fees. The $43 non-refundable registration fee will remain. Through the 50 percent deadline, a total withdrawal will result in a 50 percent refund of tuition and fees and W grades. Through the 25 percent deadline, total withdrawal will result in a 25 percent refund of tuition and fees and W grades. The deadlines are all outlined in the EMU Class Schedule Book.

How do I add a class?

Before you can register/enroll in classes, you must be admitted to Eastern Michigan University.

Once you are admitted, Registration is done online through your My.emich (my.emich.edu) account. You will need to login using your my.emich Username and Password. If you are signing into my.emich for the first time, you will need your 9-digit student number and your 6-digit pin number found in your admission letter.

New undergraduates and new admits to a Second Bachelors Program must see an Academic Advisor before registering. Contact the Academic Advising Office, 301 Pierce Hall, 734.487.2171. Steps to register once you have logged into your My.emich account:

  • Click on the Student tab.
  • Scroll down to the Services Main Menu.
  • Follow each of these steps:
    1. Student Services
    2. Registration
    3. Select a Term
    4. Add Classes
    5. To register, add the CRN (Course Reference Number) if known, or choose Class search to find available classes.
    6. Hit Submit Changes

How do I change my major?

Change of major requests are handled through the Academic Advising Center.

  • www.emich.edu/aac
  • Follow each of these steps:
  1. Choose Undergraduate Students
  2. Select Current Students and Prospective Student
  3. Under Academic Service click on Major/Minor Declaration

 

Financial Aid

How do I get financial aid for Summer semester?

The first step to receive any Federal financial aid is to complete the Free Application for Federal Student Aid (FAFSA) at www.fafsa.ed.gov. By completing this application you are considered for grants, work-study, Federal Stafford Loans, and Federal PLUS loans.

You may submit the FAFSA online. If you apply online you will need to have a Personal Identification Number (PIN) to electronically sign the FAFSA. If you are considered a Dependent student your parents will also need a PIN to sign the FAFSA. You and your parents may apply for the PIN online at www.pin.ed.gov.

In addition to the 2010/2011 FAFSA you will also need to submit a Summer Financial Aid Application to the Office of Financial Aid (403 Pierce Hall) or to Service EMU (268 EMU Student Center).

Summer applications are processed in the order of which they are received. You should apply early in order to be considered for the best financial aid award as some funds are limited. For the 10/11 school year, applications are available at Service EMU, 268 EMU Student Center, The Office of Financial Aid, 401 Pierce Hall, and on-line beginning February 15th. You can check the status of your financial aid application on your My.emich (my.emich.edu) Student Services Tab under Outstanding Financial Aid Requirements.

How do I see if I need to turn any forms into the Financial Aid Office?

It is your responsibility to turn in any additional documents, or outstanding requirements, into the Financial Aid Office. Failure to do so could result in your financial aid not paying, so it is important to complete all of your outstanding requirements before the semester begins. To avoid late fees we suggest you submit your documentation a minimum of six weeks prior to the beginning of the semester. Financial aid can be processed through the last day of classes for any given semester.

You can view your outstanding requirements on your My.emich account by following the directions below:

  • Login to your My.emich account (my.emich.edu)
  • Click on the Student tab
  • Scroll down to the Services Main Menu
  • Choose Financial Aid
  • Click on Eligibility
  • Click on Student Requirements
  • Select the appropriate Aid Year
  • Complete and submit documents with status of Not Yet Received

If you still have questions, feel free to stop into Service EMU, 268 EMU Student center or e-mail us at serviceemu@emich.edu. To contact the financial aid office by phone, you can call 734-487-0455.

How do I check the status of my Financial Aid?

In order for your financial aid to process, you will need to make sure you are registered at least half time, completed the Free Application for Federal Student Aid (FAFSA), accepted the aid you would like to receive, and have submitted all of your outstanding requirements to the Financial Aid Office.

You can view your outstanding requirements on your My.emich account by following the directions below:

  • Login to your My.emich account (my.emich.edu)
  • Click on the Student tab
  • Scroll down to the Services Main Menu
  • Choose Financial Aid
  • Click on Eligibility
  • Click on Student Requirements
  • Select the appropriate Aid Year
  • Complete and submit documents with status of Not Yet Received

To avoid late fees we suggest you submit your documentation a minimum of six weeks prior to the beginning of the semester. Financial aid can be processed through the last day of classes for any given semester.

How do I apply for Financial Aid?

The first step to receive any Federal financial aid is to complete the Free Application for Federal Student Aid (FAFSA) at www.fafsa.ed.gov. By completing this application you are considered for grants, work-study, Federal Stafford Loans, and Federal PLUS loans. You must re-apply for financial aid every year by filing a new FAFSA.

We recommend you submit the FAFSA online. If you apply online, you will need to have a Personal Identification Number (PIN) to electronically sign the FAFSA. If you are considered a Dependent student, your parents will also need a PIN to sign the FAFSA. You and your parents may apply for the PIN online at www.pin.ed.gov. You will need to include EMU’s school code, 002259, on your FAFSA. EMU will then receive notification of the application and package you with the best types of aid you are eligible for.