EagleMail FAQ
| Q. Will I always have an EagleMail account? |
| A. The length of time you will maintain an EagleMail account and your Class of Service (i.e. available services) depends on your role at the University. See the Class of Service (COS) matrix for more information. |
| Q. Why do my email messages keep disappearing out of my EagleMail inbox? |
A. Most likely you opened a desktop client (e.g. MS Outlook, Thunderbird, Apple/Mac Mail, etc) and it was configured to download your email messages and delete them from your EagleMail inbox. See Desktop Clients - Overview for more information. Another reason might be because EagleMail only displays 100 messages per page. Click the blue arrows to navigate from page to page. See Reading Messages for more information. |
| Q. Why does EagleMail keep timing-out after 20 minutes? |
A. Most likely you got to EagleMail from My.Emich. It is My.Emich that is timing-out after 20 minutes. To avoid time-out issues with EagleMail, we recommend that you access EagleMail directly via http://mail.emich.edu. |
| Q. Why do I get extra lines between paragraphs when I create an email message? |
| A. This is a problem with MS Internet Explorer. When you press the [Enter] key on the keyboard, it will double-space between paragraphs. If you press the [Shift] and [Enter] keys on the keyboard, it will single-space between paragraphs. Alternately, you can use Mozilla Firefox when accessing EagleMail. |
| Q. How long are email messages stored in the Trash and Junk folders? |
| A. Email messages stored in the Trash and Junk folders are automatically deleted after 30 days. |
| Q. How do I request a return receipt for an email message I have sent? |
| A. You can request a read receipt from the Options menu and selecting Request Read Receipt from the list, when you compose a new email message. |
| Q. How can I print an email message in a larger font from the EagleMail web client? |
| A. To print an email message in a larger font, 1) click the Print button on the toolbar. A Print window is displayed. 2) Click the Cancel button. In the upper-right of the message, 3) click the Font Size plus sign (+) to increase the font size. 4) When you are finished click File from the browser's menu bar and select Print from the list. 5)Click the OK or Print button to print the email message. To print multiple messages, select the messages you want to print and click the Print button on the toolbar. This will insure the printing is well-formatted and easy to read. See Reading & Printing Messages for more information. |
| Q. How can I print an email message before I send it? |
| A. To print an email message before it is sent, a) click the Save Draft button, b) click the Drafts folder in the Folder list, c)click to select the email message in the Content pane, and d) click the Print button on the toolbar. See Composing a Message for more information. |
| Q. What can I do if the unread messages indicator for my Drafts folder is out of sync? |
| A. If the Drafts folder indicates that you have unread messages, it is most likely because there are unread draft messages in you Trash folder. If you delete the draft messages from your Trash folder it will correct the problem. |
| Q. Why doesn't EagleMail open when I click on an email link? |
| A. Have you ever clicked on an email ("mailto") link and had a desktop email client (e.g. MS Outlook, Thunderbird, and/or Apple/Mac Mail) launch? If you are use the EagleMail web client to send email messages, this can be frustrating. You can now use the Zimbra Notifier on a PC or Webmailer on a Mac to launch the EagleMail web client when you click on an email ("mailto") link. See Enabling "mailto" Links for more inforamation. |
| Q. How can see a list of just my contact groups (a.k.a. distribution lists) in an address book? |
| A. To see a list of just your contact groups (a.k.a. distribution lists) in an address book, you will need a) create a tag, b) apply this tag to any contact groups in the address book, and c) click the tag in the Overview page. See Using Tags for more information. - Holly Smith, thank you for the tip! |
| Q. How can I quickly switch between my calendar and my email inbox? |
| A. Log in to EagleMail from a browser and click the Calendar tab. Open a new browser tab and log in to EagleMail. To click the tabs to quickly switch between your calendar and your inbox. Alternately, you can log in to EagleMail from two separate browsers (i.e. Mozilla Firefox and Microsoft Internet Explorer). See Logging in to the EagleMail Web Client for more information. |
| Q. Can calendar entries be color coded? |
| A. You can assign a color to an entire calendar, but not to specific events. Instead, you can assign different colored tags to calendar entries. See Using Tags for more information. |
| Q. How do I know if someone has accepted an invitation to a meeting that I proposed? |
| A. You can view the status (i.e. not responded, accepted, or declined) of proposed attendees from the Schedule tab of the desired calendar meeting. See Viewing Free/Busy Time for more information. |
| Q. How can I print a blank calendar |
| A. Uncheck all calendars from your calendar list, select the desired view, and click the Print button on the toolbar. See Calendar Views, and Printing Calendars for more information. |
| Q. How can I print a Work Week or Week calendar view the way it is displayed? |
| A. To print a Work Week or Week calendar view the way it is displayed, a) Right-click the calendar you want to print and choose Launch in a separate window from the list, to display the Calendar in its own window or tab. b) Click the appropriate button to display the calendar in a work week or week view. c) Press the [Ctrl] [P] keys on the keyboard to display the Print window. d) Click the OK or Print button. See Printing a Calendar for more information. - Brian Hoxie, thank you for the tip! |
| Q. How do I manage (proxy) someones calendar on their behalf? |
| A. See Setting up a Calendar Proxy for more information |
| Q. How do I create a departmental sick and vacation (i.e. Group) calendar in EagleMail? |
| A. Group calendars should be created in an EagleMail non-person (e.g. it.training@emich.edu) account. See Creating and Sharing Departmental Calendars for more information. |
| Q. I declined a meeting invitation, so why do I still see it on my calendar? |
| A. Meetings you decline will continue to show in your calendar as declined (90% transparent), just in case you decide later that you want to attend the meeting. You can permanently delete the meeting by right-clicking on it and selecting Delete from the list. See Deleting a Calendar Entry for more information. |
| Q. When I accept/decline a meeting invitiation from a mobile device or desktop client (e.g. MS Outlook or Thunderbird), why doesn't my response display correctly for the organizer of the meeting? |
A. We recommend that you only respond to meeting invitations using the EagleMail web client. We have seen empty response emails returned to the meeting organizer, from non-EagleMail web clients. Sometimes, when using a non-EagleMail web client, the invitee status is not updated to reflect their response. See Responding to a Meeting Invitation for more information. |
| Q. How do exclude others from seeing my free/busy schedule? |
A. From the Calendar tab you can exclude any calendar from displaying a free/busy schedule by 1) right-clicking the calendar name and choosing Edit Properties from the menu, 2) checking the Exclude this calendar when reporting free/busy times checkbox, and 3) clicking th OK button. |
| Q. How do I copy and/or move a calendar entry between calendars in my calendar list? |
A. You cannot copy and paste calendar entries between calendars. Also you cannot move calendar entries to shared calendars; however, you can move calendar entries between your personal calendars. See Editing a Calendar Entry for more information. |
| Q. Does EMU block some of my email messages from getting to my inbox? |
A. Email at EMU passes through scanning servers prior to delivery. These scanning servers remove viruses and analyze mail for content (such as SPAM) automatically. Certain pattern-matched content triggers an automatic block on email. This includes viruses and certain kinds of attachments. These blocks are in place to protect EMU against not only know viruses, worms and trojan horses, but also potential threats from email that may appear legitimate to pattern-based detection.
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| Q. Does this mean my email is read? |
| A. No. All scanning is performed automatically. No interactive viewing of your mail takes place during this scanning. |
| Q. What is the maximum message size, including attachments? |
| A. You can attach an unlimited number of files to an email message, up to 50MB maximum total email size. *Warning* It is possible the recipient cannot receive a 50MB email message. |
