UHS - FAQ's

UNIVERSITY HEALTH SERVICES FAQ's

Children’s Institute
Rackham Building
734.487.2348

1. What is the Children’s Institute?

The Children’s Institute offers high-quality, early-childhood education programming to families of Eastern Michigan University students, faculty, staff, and surrounding communities. We also serve as the practicum placement site for students preparing to be early childhood education teachers. Teaching staff hold degrees in early childhood education.

2. Where are you located?

The Institute is housed in the Rackham Building.

3. What ages do you provide for?

18 months through Kindergarten, and summer camp for children entering Kindergarten and first grade. A special arrangement with the Ypsilanti Public Schools System provides transportation to and from Perry Child Development Center for the morning Kindergarten program at Perry.

4. What are the types of activities?

Activities are play-based and developmentally appropriate, and are designed to meet the needs of each child.

5. What are the hours of operation?

The Children’s Institute operates Monday through Friday from 7:30 a.m. – 5:30 p.m.

Counseling Services
Top Floor, Snow Health Center
734.487.1118

1. What services do you provide?

• Confidential, short term personal counseling for many concerns including depression, relationships and self-esteem , worry and anxiety, procrastination and many other issues.
• Self-help books and audio tapes for loan and listening
• Workshops and presentations on issues affecting students, faculty and staff including Stress Management, Beating the Blues, Conflict Resolution, Gender Differences in Communication, Managing Test Anxiety and Do I have an Eating Disorder? among others.
• Consultation to faculty about student and classroom issues.
• Professional psychologists and counselors provide services. Graduate students completing internships may also provide services under staff professional supervision.

2. Who is eligible for services?

• All registered EMU students.
• Faculty and staff are seen for brief consultation or can consult by phone.

3. Is there a cost?

Services are at no cost to students, faculty or staff!

4. What are your hours?

Monday through Friday 8 a.m. – 12 Noon, 1 p.m. – 5 p.m.

5. How do I begin to see a counselor?

Call or stop in to schedule an appointment. Openings are available daily.

6. If I am a faculty or staff member, how do I refer a student?

• Tell students about the services offered for free, confidential counseling. Provide our location and phone and encourage them to contact us.
• If a situation is urgent, call and identify the student’s name to alert the secretary.
• If the situation is an emergency, let us know that an emergency exists. Bring the student to the office and provide background information if possible to inform us about the problem.

7. Is Counseling Confidential?

Yes. With limited exceptions, a student must grant permission for a counselor to share information with others.

8. What kind of workshops do you offer?

Workshops or discussions on stress, anxiety, depression, eating disorders, conflict resolution, gender differences in communication, and several others are available. For a complete list go to ww.emich.edu/cover or call us with a special request.

9. Can I benefit from other services?

YES! We provide:
Self Help books and audio tapes.
Consultation to faculty and staff about many issues.
Workshops and discussion programs for students.
Meeting facilitation after problem situations.
Debriefing after a crisis or problem incident.

Health Education Program
Top Floor, Snow Health Center
734.487.2226

1. What services do you provide?

As a unit within University Health Services, professional health educators provide comprehensive services and programs aimed toward the enhancement of academic achievement and the promotion of healthy lifestyles. Some of the services include:

• Alcohol, Tobacco and Other Drug Education
• Checkpoint Program
• HIV Antibody Counseling and Testing
• Health Resource Library
• Personal Health Education Appointments
• Health and Wellness classroom and workshop presentations
• CloseUp Theatre Troupe
• TestWell
• Wellness Walkers
• Alcohol and other drug assessments
• Smoking cessation

Most of the services are provided at no cost.

2. What are the primary health concerns of clients using your services?

Most clients utilizing our services do so because of concerns or consequences related to alcohol use, relationships, sexual health issues, weight management or stress. Our programs are developed to address these needs. In addition, a number of students, faculty and staff visit our health resource library for academic-related needs.

3. What is the Checkpoint Program?

Checkpoint is an educational program at University Health Services that addresses participants’ knowledge, attitudes and behavior concerning alcohol and other drugs; encourages responsible decision making; and provides appropriate referral for those in need of further services.

Participants have been referred as a result of a policy or legal violation or are individuals who want to increase their ability to make low-risk decisions concerning alcohol and other drug use.

UHS Medical Services
Snow Health Center
734.487.1122

1. What services are provided at the Snow Health Center?

Medical services, such as:
Physical exams
Blood pressure checks
Immunizations, TB skin tests, and allergy injections
Treatment for infectious diseases, such as sore throats, flu, urinary tract infections and stomach viruses
Treatment for chronic conditions such as asthma and depression
Treatment for injuries such as twisted ankles and back sprains

Gynecologic services, such as:
Annual exams
Contraception and pregnancy prevention
Treatment of menstrual disorder
Treatment of vaginal and sexually transmitted infections

Other services, such as:
Full–service pharmacy: stocks prescription and over-the-counter medications.
Laboratory: many tests can be completed while the patient waits
X-ray

2. What kinds of healthcare providers work at Snow?

Healthcare providers include both doctors and nurse practitioners. Some doctors also supervise internal medicine residents from St. Joseph Mercy Hospital.

3. Do students need insurance to utilize the services at Snow?

No. All currently enrolled students may use the various services.

4. How can students pay for their visits?

Charges may be paid with cash, check, Visa or Master Card. Currently-enrolled students may also bill charges to their student accounts.

5. Can students have their visits billed to their private insurance carrier?

No. The only insurance currently accepted at University Health Services is the EMU Student Insurance (please see the Frequently Asked Question on Student Insurance). However, UHS will be more than happy to provide any user with an itemized receipt that he/she may submit to any other insurance provider. All users will be expected to pay at the time of their visit.

Exception: The UHS pharmacy and laboratory accept many major insurance policies for payment. Please call the pharmacy, 734.487.1125, to ask if your insurance will cover services in the UHS pharmacy.

6. What is Student Insurance?

Student Insurance is a policy covering accidents and injuries available to students at Eastern Michigan University. It includes any treatments necessary and reasonable, including those that require referrals to specialists outside of Snow. Patients with Student Insurance are responsible for a small co-payment for visits and prescribed medications. Snow staff submit charges to and are reimbursed directly by the insurance company. Patients receive itemized receipts for all visits.

Snow also offers a supplemental Student Insurance plan. This plan is generally used by students who have other forms of insurance, but who prefer that visits to Snow be covered. The supplemental policy covers only treatment received at the Snow Health Center. The patient’s other insurance would cover expenses if the patient were referred to an outside specialist.

Please call our insurance specialist, 734.487.6451, for a copy of the brochure or if you have any other questions. Click here for Waiver policy and Application

7. What are your hours of operation?

Snow Health Center operates Monday through Friday, 8 a.m. to 5 p.m. We are closed during all official university closings. Please call 734.487.1122 to schedule an appointment.