Eastern Michigan University
Eastern Michigan University
Eastern Michigan University

Frequently Asked Questions

What services are provided at the Snow Health Center?

Medical services, such as:

  • Physical exams
  • Blood pressure checks
  • Immunizations, TB skin tests, and allergy injections
  • Treatment for infectious diseases, such as sore throats, flu, urinary tract infections and stomach viruses
  • Treatment for chronic conditions such as asthma and depression
  • Treatment for injuries such as twisted ankles and back sprains

Gynecologic services, such as:

  • Annual exams
  • Contraception and pregnancy prevention
  • Treatment of menstrual disorder
  • Treatment of vaginal and sexually transmitted infections

Other services, such as:

  • Full–service pharmacy: stocks prescription and over-the-counter medications
  • Travel Health Clinic
  • Laboratory: many tests can be completed while the patient waits

How do I make an appointment?

To make an appointment please call 734.487.1122. We are typically able to make your appointment the same day or within 24hrs.

How do I cancel an appointment?

Students, who need to cancel their appointment can do so by e-mailing OR calling 734.487.1122 in advance of their scheduled appointment.

Due to high patient demand and the limited availability of appointments we require advance notice if you are unable to keep your appointment. We will charge your student tuition account (eBill) a $25 no-show fee for Medical appointments and a $20 no-show fee for Women's Health or Psychiatric appointments is notification is not given.


What kinds of healthcare providers work at Snow?

Healthcare providers include both doctors and nurse practitioners. Some doctors also supervise internal medicine residents from St. Joseph Mercy Hospital.


Do students need insurance to utilize the services at Snow?

No. All currently enrolled students may use the various services.


How can students pay for their visits?

Charges may be billed to the student’s account (for currently-enrolled students), paid for by cash, check, VISA, Discover or MasterCard. In these situations, an itemized medical receipt is given to the patient to file with their individual insurance carrier. If the student is covered by either of the two EMU student insurance policies, they will have a co-pay for services (including pharmacy prescriptions), which can be paid at that time or billed to their student account. The balance of the charges will be billed to Student Insurance by Snow and payment will be applied directly to the student’s account.


Can students have their visits billed to their private insurance carrier?

No. The only insurance currently accepted at University Health Services is the EMU Student Insurance (please see the Frequently Asked Question on Student Insurance). However, UHS will be more than happy to provide any user with an itemized receipt that he/she may submit to any other insurance provider. All users will be expected to pay at the time of their visit.


Exception: The UHS pharmacy and laboratory accept many major insurance policies for payment. Please call the pharmacy, 734.487.1125, to ask if your insurance will cover services in the UHS pharmacy.


What is Student Insurance?

Student Insurance is a policy covering accidents and injuries available to students at Eastern Michigan University. It includes any treatments necessary and reasonable, including those that require referrals to specialists outside of Snow. Patients with Student Insurance are responsible for a small co-payment for visits and prescribed medications. Snow staff submit charges to and are reimbursed directly by the insurance company. Patients receive itemized receipts for all visits.

Please call our insurance specialist, 734.487.3048, for a copy of the brochure or if you have any other questions. Click here for Waiver policy and Application


What are your hours of operation?

  • Fall and Winter Terms
    Monday, Tuesday, Thursday and Friday: 8:00am to 5:00pm
    Wednesday: 9:00am to 7:00pm
    Closed between Fall and Winter semesters

  • Summer Term
    Monday, Tuesday and Thursday 8:00am to 5:00pm
    Wednesday: 9:00am to 5:00pm
    Friday: 9:00am to 1:00pm

We are closed during all University observed holidays and during University closures.