Update on Incorrect Email

by Walter Kraft, Published May 05, 2012

(NOTE: The following is text from an email sent to the EMU campus community at 2:30 p.m. on Saturday, May 5)


To EMU Students, Faculty and Staff,

First and foremost, we reiterate our sincere apologies for the email students received last night that indicated that due to academic issues they were in the process of being dismissed from Eastern. This was a terrible mistake and we know it caused undue concern for many.

The purpose of this email is to update you on our investigation into the cause of the issue. The investigation is under way and we have not yet determined the exact cause, but there are some things we do know. First, this was not a matter of a security breach, hacking or anything of that sort. There was no inappropriate access to any records or student information.

We have confirmed that this was an operational error in our notification system from Academic Advising to students who are subject to dismissal for academic performance. We also have confirmed that Academic Advising prepared the message last night in order to notify approximately 100 students of academic performance issues. For some reason, which remains under investigation, the message went out to the entire student body. An outside company that we contract with for this notification process, GradesFirst, sent the dismissal message to the entire student body instead of the file of 100 or so students who were supposed to receive it. GradesFirst has offered an apology for its role in this matter. 

Make no mistake about it, we consider this matter very serious and we take full responsibility. We will continue to investigate to determine exactly what went wrong and take whatever steps are necessary to make sure it never happens again. We will have additional updates as we learn more.

Walter Kraft
Vice President for Communications

Walter Kraft



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