JOB POSTINGS
TECHNICAL SALES SUPPORT SPECIALIST-SFLD
429
Full Time
Southfield, MI
Position Summary
Serves as technical support and the advisor to the sales force, customers and potential customers regarding the resolution of technical issues that affect the sale, installation and utilization of company products and/or services.
Primary Responsibilities
• Answers questions regarding assigned products (software or web applications) from customers and internal users. May provide technical support to the customer over the phone or via e-mail.
• Interviews internal and external users to obtain information, identify problems, and provide technical assistance. Works with IT to troubleshoot problems that are occurring.
• Acts as a liaison between solutions support, sales, production and customers.
• Proposes changes in products and/or services that improve the process, resulting in cost reductions and increased sales.
• Coordinates customers’ service needs and complaints with other departments as required, ensuring customer service and resolution.
• Sets up quality tests to validate data against previous updates. Updates query tests as new data is included in the system.
• May investigate billing invoices that do not match the product billing system.
• Trains users on how to use the product and utilize it according to their needs.
• Documents, tracks and reports technical product issues with the products that they support.
Secondary Responsibilities
• May be assigned to support new products as they arise
• Performs other duties as requested by management
Relationships/Contacts
Works with information technology, sales, finance, production teams, and customers.
Leadership/Supervisory Responsibilities
This position does not supervise anyone
Minimum Qualifications
• Fluent Spanish language skills - both spoken and written.
• Bachelors degree with two to three years’ customer service or technical support background.
• Two to three years’ automotive industry knowledge preferred.
• Excellent research and problem solving skills.
• Excellent interpersonal skills. Must be able to adapt to different audiences.
• Requires a thorough understanding of how to maneuver around software applications.
• Intermediate knowledge of how to move around the Internet.
• Requires the ability to inform, educate and explain technical applications to users.
• May require the ability to understand customers’ systems and operations and how they interact with Polk’s applications.
Working Conditions
Normal office environment
Potential Jobs for Career Progression*
Associate Information Technologist (Programmer/Analyst or Systems Analyst)
Account Executive
* These jobs are meant to show a natural career progression at R.L. Polk & Co. This does not include jobs that would be considered a lateral move using similar skills required for this job. Career progression is dependent upon business needs, ability to meet minimum qualifications of the new job, and employee’s overall performance. In keeping with the Polk culture of promoting from within, special consideration will be given to candidates with Polk experience.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.
R. L. Polk & Co. is an equal opportunity employer. Applicants will be considered without regard to race, citizenship, creed, color, sex, religion, age, national origin, marital status, physical or mental disabilities, sexual orientation or veteran status. Further, R. L. Polk & Co. provides reasonable accommodation upon request, in accordance with State and Federal laws.
Interested applicants
to apply for the position or email the Sr. Talent Acquistion Specialist Eric Haener directly.
Eric Haener
Sr. Talent Acquisition Specialist
R.L. Polk & Co.
(248)728-7943 Office
(248)728-6965 Fax