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Dr. Giri Jogaratnam, Ph.D.

Professor

Hotel and Restaurant Management

School of Technology and Professional Services Management

202C Roosevelt Hall

734.487.0483

[email protected]

Education

Work Experience
  • August 1996–August 2000: Assistant Professor
  • August 2000–September 2005: Associate Professor
  • September 2005–present: Professor
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Professional Summary

Interests and Expertise

  • Strategic Hospitality Management
  • Entrepreneurship
  • Cross-cultural management
  • Services Marketing
  • Employee Relations
Additional Information

Courses

  • HRM 251: Meal Service Management
  • HRM 410: Hospitality Human Resource Management
  • HRM 430: Hospitality Management Seminar
  • HRM 440: Cost Controls in the Hospitality Industry
  • HRM 470: Hospitality Marketing
  • HRM 496: Strategic hospitality Management
  • HRM 519: Managing Hospitality Human Resources
  • HRM 610: Advanced Topics in Hospitality Management
  • HRM 626: Productivity Management in Hospitality
  • HRM 630: International Hospitality Management
  • HRM 655: Managing Financial systems in Hospitality

Selected Publications

  1. Kim, Kakyom; Sun, Jonggab; Jogaratnam, G. (2019). Revisit to expenditure-based segmentation: The case of the U.S. kids golf world championship, Event Management.
  2. Kim, Kakyom; Sun, Jonggab; Jogaratnam, G. (2019). Assessment of the Migrants' Arirang Multicultural Festival in South Korea: A comparative study of migrant and local visitors, Journal of Convention & Event Tourism, 20(4), 325-350.
  3. Kim, Kakyom; Jogaratnam, G. (2019). Analysis of the Nascar Hall of Fame Exhibition Event: A Generation-Based Market Segmentation Approach, Event Management, 23, 4-5.
  4. Jogaratnam, G. (2017). Human capital, Organizational Orientations and Performance: Evidence from the restaurant industry. International Journal of Hospitality and Tourism Administration, 19(4), 416-439.
  5. Jogaratnam, G. (2017). How organizational culture influences market orientation and business performance in the restaurant industry. Journal of Hospitality and Tourism Management, 31, 211-219.
  6. Jogaratnam, G. (2017). The effect of market orientation, entrepreneurial orientation and human capital on positional advantage: Evidence from the restaurant industry. International Journal of Hospitality Management, 60(1), 104–113.
  7. Kim. K and Jogaratnam, G. (2015). Participant Perceptions of a Sport Event, Destination Competitiveness, and Intended Future Behavior: The Case of the Thunder Road Marathon in North Carolina, Tourism Review International, 19(3), 133-145.
  8. Kim. K and Jogaratnam, G. (2010). Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay, Journal of Hospitality Human Resources, 9(3), 318-339.
  9. Jogaratnam, G., and Wong, K.F. (2009). Environmental uncertainty and scanning behavior: An assessment of top-level hotel executives, International Journal of Hospitality and Tourism Administration, 10(1), 44-67.
  10. Kim, K., Noh, J., and Jogaratnam, G. (2006). Multi-destination Segmentation based on Push and Pull Motives: Pleasure Trips of Students at a U.S. University. Journal of Travel and Tourism Marketing, 21(2/3), 19-32.
  11. Manzur, L. and Jogaratnam. G. (2006). Impression Management and the Hospitality Service Encounter: Cross-Cultural Differences. Journal of Travel and Tourism Marketing, 20(3/4), 21-32.
  12. Kong, M., and Jogaratnam, G. (2007). The influence of culture on perceptions of service employee behavior, Managing Service Quality, 17 (3), 275-297.
  13. Kim, K., Oh, I., and Jogaratnam, G. (2007). College Student Travel: A Revised Model of Push Motives, Journal of Vacation Marketing, 13 (1) 73-85.
  14. Kim, K., Sun, J., Jogaratnam, G., and Oh, I. (2007). Market segmentation by activity preferences: Validation of cultural festival participants, Event Management, 10(4), 221-229.
  15. Kim, K., Jogaratnam, G., and Noh, J. (2006). Travel Decisions of Students at a U.S. University: Segmenting the International Market. Journal of Vacation Marketing, 12 (4), 345-357.
  16. Jogaratnam, G., and Tse, E.C. (2006). Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry. International Journal of Contemporary Hospitality Management, 18 (6), 454-459.
  17. Jogaratnam, G. and Law, R. (2006). Environmental scanning and information source utilization: Exploring the behavior of Hong Kong hotel and tourism executives. Journal of Hospitality and Tourism Research, 30(2), 170-190.
  18. Chiang, C. Y, and Jogaratnam, G. (2006). Why do women travel solo for purposes of leisure? Journal of Vacation Marketing, 12 (1), 59 - 70.
  19. Jogaratnam, G., Chon, K.S., McCleary, K.W., Mena, M., and Yoo, J.E. (2005). An analysis of institutional contributors to three major academic tourism journals: 1992–2001, Tourism Management, 26(5) 641-648.
  20. Jogaratnam, G., McCleary, K.W., Mena, M., and Yoo, J.E. (2005). An Analysis of Hospitality and Tourism Research: Institutional Contributions, Journal of Hospitality and Tourism Research, 29(3), 356-371. 
  21. Jogaratnam, G. (2005). Management style and environmental scanning in the search for business opportunities and challenges. International Journal of Hospitality and Tourism Administration, 6 (1), 53-71. 
  22. Law, R. and Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17(2), 170-180.
  23. Jogaratnam, G., and Tse, E.C. (2004). The Entrepreneurial approach to hotel operation: Evidence from the Asia-Pacific hotel industry, Cornell Hotel and Restaurant Administration Quarterly, 45(3), 248-259.
  24. Jogaratnam, G. and Buchanan, P. (2004). Balancing the demands of school and work: stress and employed hospitality students. International Journal of Contemporary Hospitality Management, 16(4), 237-245.
  25. Heo, J. K., Jogaratnam, G., and Buchanan, P. (2004). Customer-focused adaptation in New York City hotels: exploring the perceptions of Japanese and Korean travelers. International Journal of Hospitality Management, 23(1), 39-53.
  26. Kim, K.Y., and Jogaratnam, G. (2003). Activity preferences of Asian international and domestic American university students: An alternate basis for segmentation. Journal of Vacation Marketing, 9(3), 260-270.
  27. Kim, K.Y., and Jogaratnam, G. (2002). Travel motivations: A comparative study of Asian international and domestic American college students. Journal of Travel and Tourism Marketing, 13(4), 61-82.
  28. Jogaratnam, G. (2002). Entrepreneurial orientation and environmental hostility: An assessment of small independent restaurant businesses. Journal of Hospitality and Tourism Research, 26(3), 258-277.
  29. Jogaratnam, G., Tse, E.C., and Olsen, M.D. (1999). An empirical analysis of entrepreneurship and performance in the restaurant industry. Journal of Hospitality and Tourism Research, 23(4), 339-353.
  30. Jogaratnam, G., Tse, E.C., and Olsen, M.D. (1999). Matching strategy with performance: How independent restaurateurs' competitive tactics relate to their success. Cornell Hotel and Restaurant Administration Quarterly, 40(4), 91-95.
  31. Jogaratnam, G., Tse, E.C., and Olsen, M.D. (1999). Strategic posture, environmental munificence, and performance: An empirical study of independent restaurants. Journal of Hospitality and Tourism Research, 23(2), 118-138.
  32. DeMicco, F. J. and Jogaratnam, G. (1987). Managing Employee Turnover in the Hospitality Industry. Florida International University Hospitality Review, 5(2), 26-32.

Selected Presentations

Professional Memberships and Affiliations

Grants

Awards and Patents

  • "Article of the Year Award" from the Journal of Hospitality and Tourism Research in 2003
  • "Best Paper Award" at the International Society of Travel and Tourism Educators (ISTTE) Annual Conference in 2005
  • Reviewer of the Year from the Journal of Hospitality and Tourism Research - CHRIE in 2018

Additional Information

Having joined Eastern Michigan University in 1993, Dr. Giri Jogaratnam is Professor of Hotel and Restaurant Management. He has accumulated a breadth of teaching, research, and industry experiences in the domestic and international environments. Dr. Jogaratnam spent three years at the Hong Kong Polytechnic University before returning to EMU. Previously, he has also held academic and counselor positions at Virginia Tech and Radford University.

Dr. Jogaratnam has published in premier peer-reviewed journals including the Journal of Hospitality and Tourism Research, the Cornell Hotel and Restaurant Administration Quarterly, the International Journal of Hospitality Management, the Journal of Travel and Tourism Marketing, the Journal of Vacation Marketing, Tourism Management, and the International Journal of Contemporary Hospitality Management.

Dr. Jogaratnam has been recognized by his academic peers for excellence in research. Most recently he received the "Article of the Year Award" from the Journal of Hospitality and Tourism Research (2003). He also received the "Best Paper Award" at the International Society of Travel and Tourism Educators (ISTTE) Annual Conference in 2005.