Eastern Michigan University
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Canvas Support

If you need help using Canvas, there are lots of ways to get it.

Help for Students

Students can receive help with Canvas in two ways. Read carefully so that you can send them to the appropriate place.

If students need help with Canvas course shell access, ask them to submit a ticket here:  https://tiny.emich.edu/emuonline

If students need technical support for Canvas, ask them to contact the Canvas Helpdesk (next section).

Canvas Helpdesk

Instructure, the company that built Canvas, provides 24 hour a day, 7 day a week, 365 day a year technical support; they can also help out with most of your questions about how to use various functionality of the system.

You can reach them any time via:

Canvas Guides

The Guides are a comprehensive resource on how to do anything you'd like to do in the Canvas system and include pictorial step-by-step instructions. You can visit them at guides.instructure.com

Center for E-Learning

EMU's Center for E-Learning staff can help you out with any and everything related to the Canvas system. We do recommend that, for technical problems, you first contact the Canvas helpdesk.

The best way to contact us is elearning@emich.edu. This is a shared email account checked daily by instructional designers.

Staff can also be reached directly at:

John Bruenger
jbruenger@emich.edu
734-487-2058

Matthew King
mking11@emich.edu
734-487-4790

Garrett Whitehead
gwhiteh2@emich.edu
734-487-3087

William Jones
wjones20@emich.edu
734-487-9043

 

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