If you need help using Canvas, there are lots of ways to get it.
Help for Students
Students can receive help with Canvas in two ways. Read carefully so you can send them to the appropriate place.
- Canvas course shell access: submit a ticket.
- Canvas technical support: contact the Canvas Helpdesk.
Instructure, the company that built Canvas, provides 24 hour a day, 7 days a week, 365 days a year technical support. They can also help out with most of your questions about how to use various functionalities of the system.
You can reach them at any time via:
The Canvas Guides are a comprehensive resource on how to do anything you'd like to do in the Canvas system and include pictorial step-by-step instructions.
Center for E-Learning
EMU's Center for E-Learning staff can help you out with any and everything related to the Canvas system. We do recommend that, for technical problems, you first contact the Canvas helpdesk.
The best way to contact us is firstname.lastname@example.org. This is a shared email account checked daily by instructional designers.
Staff can also be reached directly at: