Professional Programs & Training

203 Boone Hall

Ypsilanti, Michigan 48197

Phone: 734.487.2259 or 800.932.8689

[email protected]

Linking Strategy to Business Process Optimization

Building on the concepts developed in Introduction to Business Process Optimization, this course will look at the key steps involved in developing and deploying a strategy that promotes and sustains business process optimization. Key topics will include strategy development, mapping, monitoring and execution. The focus will be on identifying the right “fit” of methods and tools given an organization’s competitive situation, culture, capabilities and strategic direction. The basic steps involved in assessing the current state, identifying the gaps, designing an appropriate BPO strategy, and then executing the strategy will be explored along with methods for measuring progress and performance including the development of corporate dashboards and scorecards.

Who Should Attend

Business leaders, analysts, influencers, consultants and support staff.


Students should have completed Introduction to Business Process Optimization prior to taking this class.

Course Objectives

At the end of this course, students will be able to: Translate the organization’s mission, vision and strategic objectives into the appropriate BI targets, initiatives and programs required to achieve them.

Skip Section Navigation