Quality Certificate Programs

Eastern Michigan University (EMU) Professional Programs and Training (PPAT) certificate programs in quality and continuous improvement offer you the opportunity to develop your career and improve your marketability in the workplace.

Enroll as a certificate program member and receive a discounted rate on each class in your program. Contact ppat@emich.edu for more information or an application.

Certificate Programs

Business Process Optimization

Business Process Optimization (BPO) involves the integration of business improvement methodologies with emerging leading practice to drive organizational performance through optimization of business processes. In contrast to many improvement models in use today, BPO provides a framework for process optimization that is both flexible and adaptable to an organization's unique needs and vision.

Business Process Optimization [PDF] | Apply Now

Lean Six Sigma for Health Care

Lean Six Sigma is a globally respected methodology, used across multiple industries to improve performance, safety and efficiency with a collaborative team effort. Its focal point is on eliminating defects and increasing efficiency. When it comes to health care, Lean Six Sigma can also improve patient satisfaction and reduce errors—creating safer hospitals overall.

Six Sigma Green Belt

Six Sigma Green Belt training provides a solid understanding of the concept of Six Sigma along with the tools and DMAIC methodology needed to identify and effect significant improvements in quality, cost and customer satisfaction. This course will provide an understanding of how to logically work through problems with teams to effectively provide robust solutions. Green Belts are Six Sigma project leaders capable of forming and facilitating Six Sigma teams and managing Six Sigma projects from concept to completion.

Quality Systems Manager

Gain a basic understanding of a quality system and its development, documentation and implementation. The core requirements focus on a basic understanding of the audit process and the development and implementation of quality programs, including tracking, analyzing and reporting the cost of poor quality.

Quality Systems Manager [PDF] | Apply Now

Manager of Continuous Improvement

This certificate is designed for those who lead process improvement initiatives in their organizations. The program focuses on teaching the skills needed to facilitate and lead teams to plan, deploy and monitor organizational improvements.

Manager of Continuous Improvement [PDF] | Apply Now

Quality Leadership Series

This certificate focuses on helping mid-level managers to become effective leaders in a high-performance organization. Learn to understand and build on core leadership strengths, focus time and energy on high priority tasks, communicate effectively and strategically, build high-performance teams, gain a strong, loyal customer base and plan for the future.

Quality Leadership Series [PDF] | Apply Now

LEAN Change Leader

Get the skills needed to drive lean transformation. Learn lean principles and tools for effectively changing an organization such as how to analyze the current state and direct site teams to deploy lean methodologies by reducing waste leading to improved organizational performance. The core requirements focus on lean implementation including plan, pilot and deploy.

Lean Change Leader [PDF] | Apply Now

Need More Information?

Give us a call at 734.487.259 or 800.932.8689 or email ppat@emich.edu.

Contact Us

Beth Stoner

For all other inquiries, contact ppat@emich.edu or call 734.487.2259 or 800.932.8689.

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