Chalice Randazzo

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Assistant Professor

English Language and Literature

613A Pray-Harrold

[email protected]


  • Ph.D., Technical Communication and Rhetoric, Texas Tech University, 2015
  • Master of Professional Communication, Westminster College (Salt Lake City), 2008
  • BS, Psychology, Utah State University, 2004

Interests and Expertise

Chalice is an Assistant Professor and the Program Coordinator of Eastern's Professional Writing and Written Communications Program. Her teaching and scholarship bridge professional writing, technical communication, and rhetoric/composition. Drawing on silence, genre, rhetorical listening and cultural rhetoric theories, her scholarship questions the cultural underpinnings of professional documents. Her current research project compares writers' strategies and hirers' expectations for the US resume and cover letter, with implications for teachers, scholars, and practitioners to understand and (ideally) disrupt hiring inequality.


  • WRTG 121 Composition II: Researching the Public Experience
  • WRTG 324W Principles of Technical Communication
  • WRTG 427/522 Editing and Publishing
  • WRTG 428W/523 User Experience Research and Writing
  • WRTG 500 Introduction to Graduate Study in Written Communication
  • WRTG 621 Research in the Theory and Practice of Writing

Publications and Presentations

  • 2018. About Face: Reflexively Considering "Audience" in Hiring Situations. Journal of Business and Technical Communication, 33(2), 203-232.

  • 2016. Where do they go? Students’ sources of résumé advice, and implications for critically reimagining the résumé assignment. Technical Communication Quarterly, 25(4), 278-297. 

  • 2015. Hearing silence: Toward a mixed-method approach for studying exclusion. Composition Forum, 31. Retrieved from

  • 2012. Positioning resumes and cover letters as reflective-reflexive process. Business Communication Quarterly, 75(4), 377–391.
Selected Presentations
  • “We Cannot Do This Alone: Interdisciplinary Voices in a Social Justice Community Project.” Council for Programs in Technical and Scientific Communication (Oct 2019)
  • “Performing Whiteness in Résumés and Cover Letters.” Conference on College Composition and Communication (March 2019)
  • “Building Service Learning to Subvert Exclusionary Hiring Expectations.” Twelfth Biennial Thomas R. Watson Conference (Oct 2018)
  • “Listening to Sexuality’s Silence in the U.S. Résumé.” Feminisms and Rhetorics Conference (Oct 2017)
  • “Nationality and Racism in TPC’s Definition of ‘Diversity’.” Council for Programs in Technical and Scientific Communication (Oct 2017)
  • “Culture -> Silence-> Progress in the U.S. Résumé.” Cultural Rhetorics Conference (Sept 2016)
  • "Props to the Eye-Candyman: Visualizing interest and rhetorical influence." Association for Teachers of Technical Writing (March 2014)


As the Program Coordinator, I advise all students in the Written Communications MA. I also advise many students in the undergraduate Professional Writing major and minor. If you're curious about any of these programs, please email me. 

Selected Professional Service

  • 2016, 2018, 2019: Reviewed articles for Journal of Business and Technical Communication and Business and Professional Communication Quarterly
  • 2018: Served on the nomination committee for the Council for Programs in Scientific and Technical Communication
  • 2018, 2019: Served as a proposal reviewer for Council for Programs in Scientific and Technical Communication
  • 2014: Served as a Stage II proposal reviewer for Conference on College Composition and Communication