Service Requests

There are three ways to request Division of Information Technology (IT) services, depending on the type of request being made:

Technical Incidents and Standard Change Requests

The IT Help Desk acts as a hub for reporting technical incidents (i.e., a reduction in quality; an interruption in service; a failure of service) or requesting a standard change (e.g., a security access upgrade). To report an incident or request a change, contact the I.T. Help Desk at 734.487.2120 or submit the request via our I.T. Service Portal.

Mailing Label and Data Extract Requests

The Mailing Label and Data Extract Requests Form is used to request IT data services (e.g., mailing labels and data extracts). Note: Mailing label data extract requests are typically completed within 10 business days.

For student requests, please read the information about FERPA. The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. By submitting a request for student data, you affirm that you have read and understand the FERPA requirements and restrictions on student data and will adhere to them.

Non-directory information on students is available only to school officials who have a legitimate educational interest in reviewing an educational record in order to fulfill their professional responsibilities.

Request for Service (RFS)

The Request for Service (RFS) form is used to request IT programming (e.g., enhancements to administrative systems) or data services (e.g., development of reports).

RFS Process

1. The requestor completes and submits a Request for Service (RFS) form.

2. The request is received and logged into the IT unassigned requests inventory and given a tracking number.

Note: The request remains unassigned until IT and departmental resources are available to work on it. If the request remains unassigned for six months, the requestor is contacted to reassess the need.

3. Once IT and departmental resources are available, the request is analyzed.

Note: During this phase, any specific details (aka business requirements) are gathered, a project plan may be devised, and the feasibility of completing the project is assessed.

4. When appropriate, a project plan is reviewed by IT and the requestor. Once reviewed, the requestor approves the plan and it becomes an active project or the request is withdrawn.

Once the request becomes an active project, the assigned IT staff will work with the requestor to complete the project in accordance with any project plan. View the current project inventory.

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