Eastern Michigan University

Help Desk FAQs

The following FAQs may help you find answers to your questions. If you can NOT find your answer here you can:

  • Search for an answer in the "Search I.T." box provided in the lower right corner of every I.T. web page
  • Log into itservice.emich.edu and search the knowledgebase or submit a question ticket
  • Contact the Help Desk for further assistance:
    • call - 734.487.2120
    • visit 106 Halle Library

How do I:

get/change my NetID?

(formerly My.emich username and password)

  Documentation - emich.edu/it/passwords/emich

access email?

 

Students, Faculty, and Staff - Google Apps for Education
get my PIN number?

Documentation - emich.edu/it/passwords/selfservice/over.php

access my.emich?

At the bottom of every I.T. web page is a log in link (My.emich)

Log in direct at my.emich.edu

Documentation - https://www.emich.edu/it/help/servcat/services/selfservice/files/fss_si.pdf

access the wireless network?

Documentation - emich.edu/it/network/wireless

connect to ResNet?

Documentation - emich.edu/it/network/resnet

map a network drive?

Documentation - emich.edu/it/network/mapping.php

protect my computer?

Documentation - emich.edu/it/security/software

know if there is a system outage

At the bottom of every I.T. web page is a System Outage link

Outages - it.emich.edu/portal/systems/index.cfm?fuseaction=current

get/change my Banner password

At the bottom of every I.T. web page is a log in link (Banner/INB)

Log in direct at - banner.emich.edu/

Documentation - emich.edu/it/inb/index.php