Eastern Michigan University

Phone Services PIN

To access the Personal Directory on your phone, you will need to use a PIN number which is in addition to the PIN number you created to access your voice messages; you can, however, have the same number for both purposes. The PIN number you created for your voice messages was created using your VoIP phone. The PIN number to use for your Personal Directory on your phone is created in the Self Care Portal. To create/change a PIN, follow the steps below:

  1. Log in to the Self Care Portal (log in instructions can be accessed from Log in link located in the navigation menu on the right).
  2. Click the General Setting tab on the upper right.
    General Settings
  3. Click the Phone Services PIN drop-down arrow.
  4. Enter a PIN number in the New Phone PIN and Confirm New Phone PIN fields.
  5. Click the Save button.
    PIN fields
Note: If you are unable to create/change a PIN, contact the IT Help Desk at 734-487-2120 or email [email protected]