Troubleshooting access to online resources 

Other Password Problems

Problem/solution:

The library usually does not use separate login information for databases—users authenticate with their EMU NetID. If a database asks for a different password, it is often due to the following factors: 

• The user tried to access the database directly, rather than linking from an EMU page: Access the resource from the EMU Library web site (do not use bookmarks or copied URLs). 
• The database timed out due to inactivity: Initiate a new session using a link from the EMU Library web site. 
• The number of simultaneous users allowed under the library's contract for the database has been exceeded: wait a few minutes, then try to access the resource again. (see Access Tips in the database's description) 

If you are still experiencing issues, please contact us.