direct edit

Troubleshooting access to online resources 

Other Password Problems


The library usually does not use separate login information for databases—users authenticate with their EMU NetID. If a database asks for a different password, it is often due to the following factors: 

  • The user tried to access the database directly, rather than linking from an EMU page: Access the resource from the EMU Library web site (do not use bookmarks or copied URLs). 
  • The database timed out due to inactivity: Initiate a new session using a link from the EMU Library web site. 
  • The number of simultaneous users allowed under the library's contract for the database has been exceeded: wait a few minutes, then try to access the resource again. (see Access Tips in the database's description

If you are still experiencing issues, please contact us.


Halle Library, 955 W. Circle Dr, Ypsilanti MI, USA 48197 Phone:734.487.0020