What the Ombuds Can Versus Cannot Do

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What the Ombuds Can Do:

• Listen, inform and discuss questions, concerns and complaints about the functioning of the university, including EMU policies and procedures.
• Help develop problem solving skills and promote critical thinking so individuals will be better able to act on their own behalf in resolving conflicts.
• Assist in evaluating and assessing a variety of options to address concerns.
• Assist in outlining a plan of action to resolve conflict(s) and/or guide adherence to University policy and protocol
• Answer questions and help individuals formulate appropriate questions.
• Identify problems and conflict areas with in the University and recommend improvements.
• Make referrals directly to the appropriate individuals and/or resources for mediation, counseling, and dispute resolution services.
• Support individuals by connecting them with internal and external resources to foster a helping network
• Provide a safe and neutral setting where individuals feel respected and where they can be candid and forthright.

What the Ombuds Cannot Do:

• Take part in any formal grievance process, hearing or judicial process.
• Make or change administrative or academic decisions for any other part of the University.
• Assign sanctions.
• Give legal advice.
• Accept official "notice" for the University about issues. If someone wishes to put the University "on notice," that is make the University formally aware of a particular problem, we can provide information on how to do so.