Frequently Asked Questions Related to COVID-19 University Measures

This information is designed to serve as a central resource for common questions related to the state emergency declared by the President of the United States and Governor of Michigan in response to the COVID-19 global public health crisis. This is a rapidly-evolving situation, and the information will be modified and updated. Please review this resource regularly.

University Operations

  • Is the University open?

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    Yes, but the University has modified its operations in response to the declaration of a state of emergency by the President of the United States, the "Say Home, Stay Safe" executive order issued by the Governor of Michigan, and consistent with guidelines from applicable government agencies to help slow the spread of COVID-19.

    Beginning Monday, March 16, all University in-person classes are being delivered online for the remainder of the winter semester.

    Most University offices are open, but the physical offices are closed. Email and online communication is encouraged because employees have been directed to work remotely unless designated by their supervisor to work on campus.

    Details about other University operations are included throughout this FAQ document and on the University’s website that is dedicated to providing updates about the University’s operations during this national crisis. Click on the yellow banner (COVID-19) located at the top of the main page to view the latest information.

  • What is the plan for online classes?

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    Online/virtual class program delivery has been extended through the end of the winter semester, April 27. In person, on campus classes will not take place for the remainder of the semester.

    We realize that some issues remain to be determined including full lab, practicum, and studio solutions. The University asks for patience as we work through these items. These courses are difficult to recreate virtually, but solutions continue to emerge out of the creativity and commitment of our outstanding instructional staff. We continue to problem solve and remain committed to a full educational experience in the face of an unprecedented disruption in the national educational system.

    If there are questions about this transition, students should (as always) first contact their instructor via email and then the department head or school director who leads the area that sponsors the course.

  • Are on-campus events canceled?

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    All on-campus events, whether sponsored by the University or an outside organization, are canceled through May 8, 2020. The University has taken these steps consistent with directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

    Check the University’s website for updates. If you have questions about a specific event, please email [email protected].

  • Are off-campus University events canceled?

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    It depends. Check with the event organizer to determine the status of the off-campus event.

  • Are campus buildings open?

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    Most campus buildings are closed in response to the state of emergency issued by the President of the United States and the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan, but some offices remain open as outlined below and throughout this FAQ. Please read this section carefully.

    The Student Center will close at 5 p.m. on Monday, March 23, pursuant to the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan. The Student Center will re-open as soon as possible consistent with applicable government guidance.

    Some Dining facilities are open with modified hours and operations. These hours are subject to change; it is therefore important to regularly monitor the website for the latest information about hours of operation and other modified operations.

    The Amazon Hub Locker+ is open. The facility has its own entrance on the south side of the building. Visit their website for more information, including hours of operation.

    The EMU Bookstore is closed, but offers several free online initiatives to support students, access to Lumen Learning OER Courseware, online shipping, and deadline extensions. Visit their website to learn more about their offerings. If you rented books from the Bookstore, you should have received an email from Follett on how to return their rental textbooks. These emails went to students who provided an email address when they signed up to rent textbooks. If you did not receive this email, please visit the Bookstore website. Please use the same email address in this form that you initially used when renting books to ensure proper mailing and labeling instructions.

    The EMU Credit Union, located in the Student Center, will be closed beginning Tuesday, March 24, following the closure of the Student Center, pursuant to the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan. Nearby EMUCU branch offices are open for drive-through service (Carpenter Road, Jackson Road, S. State Street, Bristol Road).

    Although the University strongly encourages students who live on campus to return to their permanent residences, housing facilities remain open for students who must remain on campus and have registered with Housing and Residence Life.

    The IHA Health Center @ EMU is currently available only for patients with fever, cough, and upper respiratory infection symptoms. At this time and until further notice, the IHA Arbor Park Center is not available for either primary care or urgent care visits. EMU students, faculty and staff who need to visit an office for well care or non-COVID related symptoms can access IHA services at IHA Towsley Medical Care on the SJMHS campus (across from the EMU football stadium on the AAATA bus route).

    The Campus Medical Pharmacy located at the IHA Health Center @ EMU remains open but, beginning Monday, April 6, will operate with modified hours:

    Monday through Friday: 10:00 a.m. - 6:00 p.m.
    Saturday and Sunday: 10:00 a.m. - 3:00 p.m.

    The Pharmacy encourages patients to call 734.547.5995 to arrange for curbside pick-up of medications to limit exposure to others.

    Swoops Food Pantry is open with modified hours and operations. Please visit their website for details.

    The Rec/IM is closed as of Monday, March 16, and will remain closed for the immediate future, under the executive order from Governor Whitmer. This includes the Jones Pool and locker facilities.

    Services at Halle Library have been adjusted during this period of modified operations. Although in person services are suspended because of the Governor’s executive order, the library is committed to providing research support, which is available online in a variety of ways:

    • 24/7 chat reference through the Ask a Librarian service (EMU Librarians are now staffing most hours normally covered in person via this chat service);
    • Email by filling out this online form; and,
    • Virtual appointments via phone or Google Meet with subject specialists.

    Much of the library's collection is available electronically via Esearch and the library's other databases. Faculty and students who need to access specific material that is not available electronically should contact a library subject specialist for assistance.

    Library materials should be kept until the library reopens. Due dates will be automatically extended and fines will be waived.

    The computer labs in Halle Library will close effective Monday, March 23 and will remain closed until further notice. Students with challenges regarding computer resources to finish classes online should contact the Dean of Students at [email protected] for assistance.

    All other campus buildings are closed to the public beginning Tuesday, March 17, 2020. The date for when campus buildings will resume normal hours of operation will be determined based on applicable directives and recommendations from government agencies.

  • Will the Commencement ceremonies occur as scheduled in April 2020?

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    Sadly, no. All Commencement ceremonies scheduled to occur in April 2020 are postponed to a date to be determined. All graduates will be advised of those plans when they are finalized. We understand that this is a disappointment for the students who worked hard to earn their degree, as well as for their families, but this action is necessary pursuant to the government directives and recommendations from government agencies regarding large audiences as our entire nation seeks to slow the spread of COVID-19.

  • Has the University undertaken enhanced cleaning procedures?

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    Yes. Regular cleaning cycles have been expanded to include enhanced cleaning of common touch points, including light switches, door knobs, and handles in all buildings. Public restrooms are undergoing more comprehensive and frequent cleaning, including power-washing and a disinfectant “fogging.” Dining and Housing facilities have also been subjected to enhanced and more frequent cleaning.

Students

  • Are classes still occurring?

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    Yes, but beginning Monday, March 16, all University in-person classes are being delivered online for the remainder of the winter semester. The University has taken these steps in response to the declaration of a state of emergency by the President of the United States, the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan, and consistent with directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

  • What is the plan for online classes?

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    Online/virtual class program delivery has been extended through the end of the winter semester, April 27. In person, on campus classes will not take place for the remainder of the semester.

    If there are questions about this transition, students should (as always) first contact their instructor via email and then the department head or school director who leads the area that sponsors the course.

  • What will happen with labs and performance instruction while in-person classes are delivered online?

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    The University continues to work with faculty and staff who conduct performance classes such as dance and art, as well as laboratory classes, to determine the best approach for those classes. The University asks for patience as we work through these items. These courses are difficult to recreate virtually, but solutions continue to emerge out of the creativity and commitment of our outstanding instructional staff. We continue to problem solve and remain committed to a full educational experience in the face of an unprecedented disruption in the national educational system.
  • When will face-to-face instruction resume?

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    Based on directives and recommendations from government agencies that are designed to slow the spread of COVID-19, in-person instruction will not resume for the remainder of the winter semester.
  • Will course syllabi change as a result of the shift to all-online course delivery?

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    It depends. Faculty may, at their discretion, modify current syllabi. Faculty may make necessary adjustments to how they assess students’ performance, e.g. grading rubrics, assignments, exams, attendance. Synchronous online courses should not penalize the student based on their inability to attend at the scheduled time. Modifications to the syllabus are not subject to appeal.

  • Has the opening of course registration for summer and fall 2020 been postponed?

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    Yes. Due to the evolving situation, we have made some changes to our registration schedules. Registration for fall classes will begin Monday, March 23. Registration for summer classes will begin on Monday, March 30.

  • Can I meet with an academic advisor during this period of modified operations?

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    Yes. Academic advisors are available to assist students during regular business hours, although in-person appointments are not available during this period of modified operations. Please email the appropriate office as follows to request assistance:

  • How can I meet with my faculty advisor during this period of modified operations?

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    This process is evolving as instructors focus their attention on transitioning their classes to an online format and resuming instruction. Students who wish to contact their faculty advisors should do so via email.

  • Can I meet with a career coach during this period of modified operations?

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    Yes. Career Coaches and Corporate Relations Managers are available for virtual or phone appointments Monday through Friday from 8:00 a.m. - 5:00 p.m. All appointments can be made by signing into Handshake at emich.joinhandshake.com, clicking on “Career Center” and then clicking on “Appointments.” You may also email [email protected].

    This is an ideal time to get assistance selecting a major/minor or to have your resume reviewed (so you're ready to roll for summer jobs and internships)! Just schedule an appointment with a Career Coach (for assistance with major selection) or upload your resume to your Handshake profile to have a career staff member review it and offer feedback.

    For additional tips, deadlines and information, follow us on social media:

    Facebook: EMU University Advising & Career Development Center

    Instagram: @emuadvisingandcareer

  • What IT resources are available to students?

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    Students should frequently visit the IT Resource page to explore the various options available. These options may expand as the University continues to modify its operations in response to the state and national state of emergency. For example, the University has applied for Adobe’s temporary student use license, allowing students to run the Creative Cloud suite on personal computers. The IT Resource page will be updated as additional information becomes available.

    For students who have returned to their permanent residence but have limited internet access, please visit the community resource page to learn about options for free internet services.

  • Are students who live on campus allowed to remain in their University housing during this period of modified operations?

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    University residence halls and apartments will close effective March 31, 2020, except for international students, students whose permanent residence is a far distance from campus, or others with special circumstances requiring them to remain in University housing, such as those individuals for whom their EMU housing is their permanent residence.

    Students who are moving out of University housing may do so consistent with Section 7(b) of the Governor’s “Stay Home, Stay Safe” order and are not required to change the date of their move, but they should comply with social distancing and other protocols to help slow the spread of COVID-19. Read the residence halls update [PDF] for housing check-out procedures.

    This action was taken in response to directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

    To be eligible for the housing and/or dining credit previously announced (and outlined in this FAQ), all personal items must be removed from residences and formal checkout and key return completed no later than March 31 at 5 p.m. The University cannot store personal belongings or furniture.

    In addition, the University must undertake a deep cleaning of all residence hall rooms and apartments, and cannot begin that process until a room has been officially vacated for 14 days, in the interest of the safety of our employees who clean the rooms, following public health guidance.

    Students who have questions about whether they may remain in University housing should email [email protected].

  • Will I receive a partial credit on my housing and/or dining bills during this time period?

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    Housing and Dining Services are offering students who have moved out by 5:00 p.m. March 31, 2020, and students who purchased a meal plan this semester, a credit to help account for these charges. The amount of the housing or meal plan credit will be calculated based on the March 31 residence hall closure date through the end of the winter semester.

    Specifically, the University will offer on-campus students, including those in on-campus apartments, two options to receive a housing and/or meal plan credit. The two options are as follows:

    • Option 1: A credit will be applied to your student account for the current semester. As always, normal University refund processes apply.
    • Option 2: A credit will be applied toward your on-campus room and board costs for next fall. Students who choose Option 2 will receive an additional $500 housing grant credit. The total credit will be applied to your student account once Fall 2020 housing charges are applied. Students who receive federal financial aid should contact EMU Financial Aid at [email protected] to see how selecting Option 2 may impact your financial aid determination. You are responsible for investigating and understanding the potential impact.

    To be eligible for the housing and/or dining credit, all personal items must be removed from residences and formal checkout and key return completed no later than March 31 at 5:00 p.m. The University cannot store personal belongings or furniture.

    In addition, the University must undertake a deep cleaning of all residence hall rooms and apartments, and cannot begin that process until a room has been officially vacated for 14 days, in the interest of the safety of our employees who clean the rooms, following public health guidance.


    Processing the entire population of students living in campus housing and on meal plans will take some time, and we ask for your patience. It is important to remember the unprecedented time we are in and the state of emergency that surrounds, and affects, all of our actions. Students who are eligible for a credit will receive an email the week of April 6.

    Here is important additional guidance regarding this process:

    • Institutional funds covering student room and board – including student-athletic scholarships, Presidential Scholarships, Residential Advisor housing grants, and others – are not subject to this credit.
    • Students should monitor their campus email for information and timing about the housing and dining credit opportunity.
    • For any student who receives Federal financial aid, it is strongly encouraged you contact EMU Financial Aid at [email protected] to see how this credit may impact your financial aid determination. You are responsible for investigating and understanding any potential impact.
    • The credit is meant to cover out-of-pocket costs only.

    We appreciate your patience and understanding as we work through new processes and details as quickly as possible in light of the global crisis. Please continue to follow University email and the University’s COVID-19 website for the latest information.

  • Has the pass-fail system changed?

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    Yes. Students may elect pass/fail evaluation if they are concerned about the negative impact of online delivery on their performance. The University will provide a greater latitude on limitations for pass/fail options. The following changes apply only to the winter 2020 semester:

    • Hours converted to pass/fail will be allowed to satisfy general education requirements.
    • Hours converted to pass/fail will be allowed to satisfy major/minor requirements.
    • Hours converted to pass/fail will not be counted toward the 6 course maximum.
    • All students (not only juniors and seniors) may choose the pass/fail option.
    • Students may choose the pass/fail option up until the last day for withdrawal from the courses 4/20/2020.
    • In consultation with a Graduate Advisor or Program Coordinator, Graduate students may elect pass/fail evaluation.

    Students should consider this option very carefully before requesting its application. Under this option, regular letter grades are calculated and reported by faculty members. The student's transcript then reflects a “S” for any passing grade assigned (A through D- for undergraduates, A through C- for graduate students) or a “U” for F grades.

    Students requesting this grading option should carefully consider how it may impact future admission applications to graduate and professional schools, employment, reimbursements, scholarships or other support programs (VA, federal financial aid programs) before electing this option.

    Undergraduate students who wish to select this option should complete this form [PDF].

    Graduate students who wish to select this option should complete this form [PDF].

  • What if I am a graduating senior but have not fulfilled my Learning Beyond the Classroom (LBC) requirements?

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    The General Education Office is ready to assist graduating seniors in the event that planned activity to satisfy LBC graduation requirements is no longer available or accessible. There are a number of online options for the completion of LBC, and the General Education Office is often able to help students identify LBC experiences that they have already completed through educational and personal experiences.

    Students should email [email protected] with LBC questions or concerns, and should include their name and EID number in the email.

  • Has the deadline for withdrawing from a course been extended?

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    Yes. The deadline for individual course withdrawals is extended to April 20, 2020, for full-term courses. This coincides with the last date for total withdrawal. For other parts of term, please see the dates and deadlines calendar on the Registrar’s website.

  • Is the Student Center open?

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    The Student Center will close at 5:00 p.m. on Monday, March 23, pursuant to the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan. The Student Center will re-open as soon as possible consistent with applicable government guidance.
  • Are EMU Dining facilities open?

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    Yes, but in response to the Governor’s executive order prohibiting dine-in food service, campus dining operations moved to a take-out boxed-meal format, effective Wednesday, March 18. Please visit the Dining website to see up-to-date hours as well as specific locations and procedures for picking up a boxed meal.

    Eastern Eateries Market and Eagle’s Grind are also open daily from 10 a.m.–5 p.m. Each location is limited to serving only two guests at a time.

    Students should not congregate and eat with one another due to public health social distancing recommendations.

  • Is the Halle Library open?

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    Consistent with the Governor’s executive order, Halle Library is closed as of Monday, March 16, and will remain closed for the immediate future, but services at Halle Library have been adjusted during this period of modified operations.

    Although in person services are suspended pursuant to the Governor’s executive order, the library is committed to providing research support, which is available online in a variety of ways:

    • 24/7 chat reference through the Ask a Librarian service (EMU Librarians are now staffing most hours normally covered in person via this chat service);
    • Email by filling out this online form; and,
    • Virtual appointments via phone or Google Meet with subject specialists.

    Much of the library's collection is available electronically via Esearch and the library's other databases. Faculty and students who need to access specific material that is not available electronically should contact a library subject specialist for assistance.

    Library materials should be kept until the library reopens. Due dates will be automatically extended and fines will be waived.

    The computer labs in Halle Library will close effective Monday, March 23 and will remain closed until further notice. Students with challenges regarding computer resources to finish classes online should contact the Dean of Students at [email protected] for assistance.

  • Is the Rec/IM open?

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    No. The Rec/IM is closed as of Monday, March 16, and will remain closed for the immediate future, under the executive order from Governor Whitmer. This includes the Jones Pool and locker facilities.
  • Is Counseling & Psychological Services (CAPS) Open?

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    Yes, but support is now being offered via phone and video sessions with Zoom. If students have questions or need to speak with a counselor, they should email CAPS at [email protected] and communicate their interest. Phone messages can be left at 734.487.1118 and will be returned as soon as possible. CAPS will also continue to offer after-hours (after 5 p.m. and on weekends) phone support through its main CAPS phone line, 734.487.1118.

    Other mental health resources include:

    • National Suicide Prevention Lifeline: 1.800.273.8255
    • Crisis Text Line: Text “hello” to 741741
  • Is the Financial Aid Office open?

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    Yes, but only via email and telephone. Inquiries regarding Financial Aid should be directed to [email protected] or 734.487.0455.
  • Is the Student Business Services Office open?

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    Yes, but only via email and telephone. Inquiries regarding Student Business Services should be directed to [email protected] or 734.487.3335.

  • Is the Registrar’s Office open?

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    Yes, but with modified services. Inquiries to the Office of the Registrar should be directed to [email protected]. Please visit the Registrar’s website for additional information about transcripts, diplomas and other office services.

  • Are the IHA Health Center @ EMU and Campus Medical Pharmacy open?

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    The IHA Health Center @ EMU is currently available only for patients with fever, cough, and upper respiratory infection symptoms. At this time and until further notice, the IHA Arbor Park Center is not available for either primary care or urgent care visits. EMU students, faculty and staff who need to visit an office for well care or non-COVID related symptoms can access IHA services at IHA Towsley Medical Care on the SJMHS campus (across from the EMU football stadium on the AAATA bus route).

    The Campus Medical Pharmacy located at the IHA Health Center @ EMU remains open but, beginning Monday, April 6, will operate with modified hours:

    Monday through Friday: 10 a.m.–6 p.m.
    Saturday and Sunday: 10 a.m.–3 p.m.

    The Pharmacy encourages patients to call 734.547.5995 to arrange for curbside pick-up of medications to limit exposure to others.

  • Is Swoops Food Pantry open?

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    Yes, but with modified hours and services. Please visit their website for details.
  • Is the Title IX Office open?

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    Yes, but communication should occur via email or telephone. Anyone impacted by sex/gender discrimination is encouraged to make a report by emailing the University’s Title IX Coordinator, Anika Awai-Williams, at [email protected], leaving a voicemail at 734-487-2202, or submitting an online report. The Title IX Office is also available through these means to consult about whether and how an incident or situation should be reported and/or addressed.

  • Is the Office of Wellness and Community Responsibility open?

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    Yes, but with remote/virtual assistance during this period of modified operations.

    Reports of academic or behavioral misconduct may be filed using our Public Incident Report Form. For wellness, behavioral, or academic integrity consultation, please email [email protected] or call 734.487.2157.

  • Is the Children's Institute open?

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    No. The Children’s Institute is closed and is currently scheduled to re-open on Tuesday, April 14, 2020. This date is subject to change based on applicable directives and recommendations from government agencies, including the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan which expires at 11:59 p.m. on April 13, 2020.

  • Are Student Academic Support Services available (e.g., Holman Success Center, University Writing Center, Math Tutoring Center)?

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    Yes, but with modified hours and services.

    The Holman Success Center continues to offer many services, which can be found here. You may email the Holman team at [email protected].

    Tutoring will also be available virtually. Get general tutoring information. Students may also navigate the tutoring schedule, locate their supported course, and email the listed tutor for the day and time they choose to attend. Tutors will email links to a Google Meet to all students for a specific session.

    Supplemental Instruction (SI) sessions will be held via Google Meet. Sessions will continue during their regularly scheduled times. If you are registered for a course that offers SI, the Center will send you links to the Google Meet session.

    Math and Statistics tutors are available to virtually assist students through email and online chat. Students can email their questions to [email protected]. Tutors will be available to respond to questions Monday - Friday from 10 a.m.–6 p.m. We encourage students to limit their questions to the primary areas of concern in order to get the best feedback possible. During high volume times, the duration of the tutoring session may be capped at 30 minutes.

    Peer Academic Coaches (PACs) will be available for virtual meetings via Google Meet. PACs are available to assist students with how to manage their time and stay organized in a fully-online environment. They can also assist with learning strategies for virtual learning. Links to schedule virtual meetings with peer academic coaches can be found on the EMU Engage app.

    Success Coaches will continue to meet with students virtually through Google Meet. Students can schedule virtual meetings with success coaches on our success coach page and our Holman Meet Our Staff page.

    The Holman team is also creating a series of videos for students about how to remain an active learner in an online learning environment. Those videos will be posted to the Holman website and YouTube channel as they are completed. There will also be a tile in the app where students can access the videos.

    The University Writing Center is available to support students through virtual consultations during this period of modified operations. Please visit their website to learn more information.

  • Is the Office of the Ombuds open?

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    Yes, but with remote/virtual assistance during this period of modified operations. Office staff can be reached by scheduling a Zoom video appointment by emailing the office at [email protected] or calling the office at 734-487-0074. Please visit the Ombuds’ website for additional guidance.

  • Is the Disability Resource Center (DRC) open?

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    Yes, but services have been adjusted during this period of modified operations. The DRC is available from Monday-Friday from 10 a.m–4 p.m. for remote assistance. Students may schedule a phone appointment.

    The DRC encourages faculty and staff who may need to consult about the accessibility needs of students to submit inquiries electronically.

    You may find additional information about the DRC at their website.

  • Is the Office for International Students and Scholars (OISS) open?

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    Yes, but with modified operations. The OISS office in the Student Center is closed to in-person visits, but staff are available to assist students via email at [email protected]. Form submissions and tax code requests should be sent to [email protected].

  • Is the Collaborative Child Care Center open?

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    No. The Collaborative Child Care Center is operated by the YMCA of Ann Arbor. Beginning Monday, March 16, 2020, the YMCA has closed its child care services, and thus the Collaborative will be closed. As of now, the Collaborative is scheduled to reopen on Monday, April 6, 2020, but this date is subject to change based on applicable directives and recommendations from government agencies.
  • Is the Amazon store in the Student Center open?

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    The Amazon Hub Locker+ is open. The facility has its own entrance on the south side of the building. Visit their website for more information, including hours of operation.
  • Is the Bookstore open?

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    The EMU Bookstore is closed, but offers several free online initiatives to support students, access to Lumen Learning OER Courseware, online shipping, and deadline extensions. Visit their website to learn more about their offerings.

    If you rented books from the Bookstore, you should have received an email from Follett on how to return their rental textbooks. These emails went to students who provided an email address when they signed up to rent textbooks. If you did not receive this email, please visit the Bookstore website. Please use the same email address in this form that you initially used when renting books to ensure proper mailing and labeling instructions.

  • Is the EMU Credit Union open?

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    The EMU Credit Union, located in the Student Center, will be closed beginning Tuesday, March 24, following the closure of the Student Center, pursuant to the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan. Nearby EMUCU branch offices are open for drive-through service (Carpenter Road, Jackson Road, S. State Street, Bristol Road).

  • If I have a job on campus, what happens to my job during this period?

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    Student employees received their regular pay on March 19. Student employees may, if they wish and if their supervisor approves, continue to work remotely (and only on campus if such work is allowed under the "Stay Home, Stay Safe" executive order issued by the Governor, with the approval of a vice president and following strict social distancing guidance). Students should only report on their time sheets those hours that they have worked.

    The University recognizes that with the temporary modification of campus operations, certain student employees may not be needed. We understand that many students rely on their student employment to make ends meet and that the impact of not working could lead to serious financial consequences. We are reviewing this matter, as well as guidance from the U.S. Department of Education, the U.S. Congress, and other government agencies. We hope to provide additional information as soon as possible.

    Students should examine the Student Emergency Fund [PDF] and seek assistance if eligible. Students are also encouraged to explore the Community Resource Page developed by Engage @ EMU.

  • What if I experience financial hardship during this challenging time?

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    We understand this is a trying time for many students who face financial uncertainty as employment and housing situations are in flux. Students should examine the Student Emergency Fund [PDF] and seek assistance if eligible. Students are also encouraged to explore the Community Resource Page developed by Engage @ EMU.

Instructors

  • Are classes still occurring?

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    Yes, but beginning Monday, March 16, all University in-person classes are being delivered online for the remainder of the winter semester. The University has taken these steps in response to the declaration of a state of emergency by the President of the United States, the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan, and consistent with directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

  • How do instructors develop and implement online course delivery?

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    The Provost’s Office has created course shells in Canvas for all winter semester in-person course sections that did not already have them. This action will allow faculty who have in-person courses to move their instruction fully online into Canvas should they elect to do so. Bill Jones, Director of Instructional Technology Management, will be in direct contact with all assigned course instructors regarding additional timeline details, training opportunities, and other relevant information for using Canvas course shells. Department Head/School Directors should review all course sections to be sure that instructors are assigned to all active course sections.

    Once all course shells are built, instructors will receive a notification from the Center for E-Learning, including basic guidance for using the course shell, as well as the instructional tools available in Canvas. Having a course shell allows an instructor to facilitate communication and information-sharing with students in all classes. It also provides instructional tools such as discussion boards, and assures data privacy. As a reminder, instructors may also easily email students through the “Faculty” tab in my.emich.edu. This is the same tab where you regularly enter course grades.

    Instructors may elect (based on pedagogical preference, disciplinary limitations or other reasons) to modify course assignments and delivery without using Canvas. This may be done via the sharing of email assignments, video chats, group interactions online, or other means. If instructors elect to move outside of the Canvas course shell environment, they are still expected to use University systems whenever possible, require no additional expense to students, and respect FERPA, HIPAA, ADA, and other regulatory guidelines regarding student data privacy while operating remotely.

    The Division of Information Technology has additional information about other online resources available. These include an enhanced Google Suite of options such as Google Hangouts Meet, Hangouts Chat, and Google Drive that support document sharing, chats, and video conferencing. We hope to launch additional video conferencing options shortly and will share details promptly. This page also contains links to Google’s online training materials for the suite.

  • What will happen with labs and performance instruction while in-person classes are delivered online?

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    The University continues to work with faculty and staff who conduct performance classes such as dance and art, as well as laboratory classes, to determine the best approach for those classes. The University asks for patience as we work through these items. These courses are difficult to recreate virtually but solutions continue to emerge out of the creativity and commitment of our outstanding instructional staff. We continue to problem solve and remain committed to a full educational experience in the face of an unprecedented disruption in the national educational system.

  • When will in-person instruction resume?

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    Based on directives and recommendations from government agencies that are designed to slow the spread of COVID-19, in-person instruction will not resume for the remainder of the winter semester.
  • Will course syllabi change as a result of the shift to all-online course delivery?

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    It depends. Faculty may, at their discretion, modify current syllabi. Faculty may make necessary adjustments to how they assess students’ performance, e.g. grading rubrics, assignments, exams, attendance. Synchronous online courses should not penalize the student based on their inability to attend at the scheduled time. Modifications to the syllabus are not subject to appeal.

  • What resources are available from the Faculty Development Center and Center for E-Learning?

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    The Faculty Development Center (FDC) and Center for E-Learning (CFE) have collaborated to prepare an outstanding set of online resources, strategies, and webinars for teaching and learning in our new online environment.

    Please visit the FDC’s website or the CFE’s “Moving Online” website.

    The FDC ad CFE will also email instructors with helpful resources.

    If you would like to offer support for colleagues by sharing links, professional resources, or your own expertise for group or one-on-one sessions, please contact Peggy Liggit at [email protected].

  • Will the Commencement ceremonies occur as scheduled in April 2020?

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    Sadly, no. All Commencement ceremonies scheduled to occur in April 2020 are postponed to a date to be determined. All graduates will be advised of those plans when they are finalized. We understand that this is a disappointment for the students who worked hard to earn their degree as well as their families, but this action is necessary pursuant to the government directives and recommendations from government agencies regarding large audiences as our entire nation seeks to slow the spread of COVID-19.

  • Is the Title IX Office open?

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    Yes, but communication should occur via email or telephone. Anyone impacted by sex/gender discrimination is encouraged to make a report by emailing the University’s Title IX Coordinator, Anika Awai-Williams, at [email protected], leaving a voicemail at 734-487-2202, or submitting an online report. The Title IX Office is also available through these means to consult about whether and how an incident or situation should be reported and/or addressed.

  • Is the Office of Wellness and Community Responsibility open?

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    Yes, but with remote/virtual assistance during this period of modified operations.

    Reports of academic or behavioral misconduct may be filed using our Public Incident Report Form. For wellness, behavioral, or academic integrity consultation, please email [email protected] or call 734.487.2157.

  • Is the Office of the Ombuds open?

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    Yes. The Office of the Ombuds will be available for remote/virtual assistance during this period of modified operations. Office staff can be reached by scheduling a Zoom video appointment by emailing the office at [email protected] or calling the office at 734.487.0074. Please visit the Ombuds’ website for additional guidance.

Staff

Parents and Family

  • Is the University open?

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    Yes, but the University has modified its operations in response to the declaration of a state of emergency by the President of the United States, to "Stay Home, Stay Safe" executive order issued by the Governor of Michigan, and consistent with guidelines from applicable government agencies to help slow the spread of COVID-19.

    Beginning Monday, March 16, all University in-person classes are being delivered online for the remainder of the winter semester.

    Most University offices are open, but the physical offices are closed. Email and online communication is encouraged because employees have been directed to work remotely unless designated by their supervisor to work on campus.

    Details about other University operations are included throughout this FAQ document and on the University’s website that is dedicated to providing updates about the University’s operations during this national crisis.

  • Will the Commencement ceremonies occur as scheduled in April 2020?

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    Sadly, no. All Commencement ceremonies scheduled to occur in April 2020 are postponed to a date to be determined. All graduates will be advised of those plans when they are finalized. We understand that this is a disappointment for the students who worked hard to earn their degree as well as their families, but this action is necessary pursuant to the government directives and recommendations from government agencies regarding large audiences as our entire nation seeks to slow the spread of COVID-19.
  • Are students who live on campus allowed to remain in their University housing during this period of modified operations?

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    University residence halls and apartments will close effective March 31, 2020, except for international students, students whose permanent residence is a far distance from campus, or others with special circumstances requiring them to remain in University housing, such as those individuals for whom their EMU housing is their permanent residence.

    Students who are moving out of University housing may do so consistent with Section 7(b) of the Governor’s “Stay Home, Stay Safe” order and are not required to change the date of their move, but they should comply with social distancing and other protocols to help slow the spread of COVID-19. Read the residence halls update [PDF] for housing check-out procedures.

    This action was taken in response to directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

    To be eligible for the housing and/or dining credit previously announced (and outlined in this FAQ), all personal items must be removed from residences and formal checkout and key return completed no later than March 31 at 5:00 p.m. The University cannot store personal belongings or furniture.

    In addition, the University must undertake a deep cleaning of all residence hall rooms and apartments, and cannot begin that process until a room has been officially vacated for 14 days, in the interest of the safety of our employees who clean the rooms, following public health guidance.


    Students who have questions about whether they may remain in University housing should email [email protected].

  • Will I receive a partial credit on my housing and/or dining bills during this time period?

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    Housing and Dining Services are offering students who have moved out by 5 p.m. March 31, 2020, and students who purchased a meal plan this semester, a credit to help account for these charges. The amount of the housing or meal plan credit will be calculated based on the March 31 residence hall closure date through the end of the winter semester.

    Specifically, the University will offer on-campus students, including those in on-campus apartments, two options to receive a housing and/or meal plan credit. The two options are as follows:

    • Option 1: A credit will be applied to your student account for the current semester. As always, normal University refund processes apply.

    • Option 2: A credit will be applied toward your on-campus room and board costs for next fall. Students who choose Option 2 will receive an additional $500 housing grant credit. The total credit will be applied to your student account once Fall 2020 housing charges are applied. Students who receive federal financial aid should contact EMU Financial Aid at [email protected] to see how selecting Option 2 may impact your financial aid determination. You are responsible for investigating and understanding the potential impact.

    To be eligible for the housing and/or dining credit, all personal items must be removed from residences and formal checkout and key return completed no later than March 31 at 5 p.m. The University cannot store personal belongings or furniture.

    In addition, the University must undertake a deep cleaning of all residence hall rooms and apartments, and cannot begin that process until a room has been officially vacated for 14 days, in the interest of the safety of our employees who clean the rooms, following public health guidance.

    Processing the entire population of students living in campus housing and on meal plans will take some time, and we ask for your patience. It is important to remember the unprecedented time we are in and the state of emergency that surrounds, and affects, all of our actions. Students who are eligible for a credit will receive an email the week of April 6.


    We appreciate your patience and understanding as we work through new processes and details as quickly as possible in light of the global crisis. Please continue to follow University email and the University’s COVID-19 website for the latest information.

Community Members (Including Events)

  • Are on-campus events canceled?

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    All on-campus events, whether sponsored by the University or an outside organization, are canceled through May 8, 2020. The University has taken these steps consistent with directives and recommendations from government agencies to promote social distancing, which is the most effective way to slow the spread of COVID-19.

    Please regularly check the University’s website for updates. If you have questions about a specific event, please email [email protected].

  • Are off-campus University events canceled?

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    It depends. You should check with the event organizer to determine the status of the off-campus event.
  • Will the Commencement ceremonies occur as scheduled in April 2020?

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    Sadly, no. All Commencement ceremonies scheduled to occur in April 2020 are postponed to a date to be determined. All graduates will be advised of those plans when they are finalized. We understand that this is a disappointment for the students who worked hard to earn their degree as well as their families, but this action is necessary pursuant to the government directives and recommendations from government agencies regarding large audiences as our entire nation seeks to slow the spread of COVID-19.
  • Are EMU Dining facilities open?

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    Yes, but in response to the Governor’s executive order prohibiting dine-in food service, campus dining operations moved to a take-out boxed-meal format, effective Wednesday, March 18. Please visit the Dining website to see up-to-date hours as well as specific locations and procedures for picking up a boxed lunch.

    Eastern Eateries Market and Eagle’s Grind are also open daily from 10 a.m.–5 p.m. Each location is limited to serving only two guests at a time.

    Students should not congregate and eat with one another due to public health social distancing recommendations.

  • Is the Halle Library open?

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    Services at Halle Library have been adjusted during this period of modified operations. Although in person services are suspended because of the Governor’s executive order, the library is committed to providing research support, which is available online in a variety of ways:

    • 24/7 chat reference through the Ask a Librarian service (EMU Librarians are now staffing most hours normally covered in person via this chat service);
    • Email by filling out this online form; and,
    • Virtual appointments via phone or Google Meet with subject specialists.

    Much of the library's collection is available electronically via Esearch and the library's other databases. Faculty and students who need to access specific material that is not available electronically should contact a library subject specialist for assistance.

    Library materials should be kept until the library reopens. Due dates will be automatically extended and fines will be waived.

    The computer labs in Halle Library will close effective Monday, March 23 and will remain closed until further notice. Students with challenges regarding computer resources to finish classes online should contact the Dean of Students at [email protected] for assistance.

  • Is the Rec/IM open?

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    No. The Rec/IM is closed as of Monday, March 16, and will remain closed for the immediate future, under the executive order from Governor Whitmer. This includes the Jones Pool and locker facilities.

  • Is the Collaborative Child Care Center open?

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    No. The Collaborative Child Care Center is operated by the YMCA of Ann Arbor. Beginning Monday, March 16, 2020, the YMCA has closed its child care services, and thus the Collaborative will be closed. As of now, the Collaborative is scheduled to reopen on Monday, April 6, 2020, but this date is subject to change based on applicable directives and recommendations from government agencies.

  • Is the Children’s Institute open?

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    No. The Children’s Institute is closed and is currently scheduled to re-open on Tuesday, April 14, 2020. This date is subject to change based on applicable directives and recommendations from government agencies, including the "Stay Home, Stay Safe" executive order issued by the Governor of Michigan which expires at 11:59 p.m. on April 13, 2020.

  • Is the Amazon store in the Student Center open?

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    The Amazon Hub Locker+ is open. The facility has its own entrance on the south side of the building. Visit their website for more information, including hours of operation.

Prospective Students (Including Enrollment)

Travel

  • What changes have occurred regarding University-related international travel?

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    All University-related international travel is suspended in response to the U.S. Department of State classifying all international travel with a Level Four advisory. That includes, but is not limited to, employee trips, conferences, and study abroad. Employees who had scheduled a University-sponsored trip should cancel the trip as soon as possible and work to secure a proper refund or credit for those expenses.

    Individuals are discouraged from personal international air travel at this time because of the State Department's global "do not travel" advisory and the concern that return to the United States may be difficult during this rapidly-evolving situation.

  • What changes have occurred regarding University-sponsored domestic travel?

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    All non-essential University-related travel to domestic locations is suspended. This includes both air travel and car travel, and includes academic trips that were scheduled to take place for the remainder of the semester. Employees who had scheduled a University-sponsored trip should cancel the trip as soon as possible and work to secure a proper refund or credit for those expenses.

    If you believe domestic travel is essential, you must contact the Office of the Provost and [email protected] and the Office of the Chief Financial Officer at [email protected]u to request an exemption.

    Individuals who have underlying illnesses are discouraged from personal air travel at this time.

  • What changes have occurred regarding study abroad?

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    All overseas study abroad trips are canceled. This action is consistent with the U.S. Department of State classifying all international travel with a Level Four advisory. The University has not determined when study abroad programs will resume.

    All students who are studying abroad as part of a University program have been directed to return to the United States immediately. Many of these students will be subject to a 14-day quarantine; such decisions will be made by the applicable government agencies and/or health care providers, and are not made by EMU.

Athletics

COVID-19 Basic Information

  • What is COVID-19?

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    COVID-19 is described by the U.S. Centers for Disease Control (CDC) as “an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 countries internationally, including the United States.”

    According to the CDC, “reported illnesses have ranged from very mild (including some with no reported symptoms) to severe, including resulting in death.” Older people and “individuals of all ages with severe underlying health conditions – like heart disease, lung disease and diabetes, for example – seem to be at higher risk of developing serious COVID-19 illness.”

    It is important to note that the word “novel” is used because this is a new coronavirus. Accordingly, there are many unknown factors, including the rate of spread, the longevity, whether the disease will return next year or disappear when the weather gets warm, the level of immunity developed by individuals who contract the virus, etc. These many unknowns means that this is a rapidly-evolving situation. People must be patient and take precautions to slow the spread of the disease.

  • What are the symptoms of COVID-19?

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    COVID-19 symptoms include a fever greater than 100.4 degrees Fahrenheit, a cough, and shortness of breath. You should call a health care provider if you experience these symptoms.
  • How can you help protect yourself from COVID-19 and other illnesses?

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    The CDC offers simple but important advice about how to reduce the chance of contracting or spreading illness, including:

    • Frequently wash your hands with water and soap. You should wash your hands for at least 20 seconds.
    • Avoid touching your eyes, nose and mouth.
    • Avoid close contact with people who are sick.
    • If you do not feel well, stay home except to receive medical care. Do not attend class or work.
    • When you cough or sneeze, cover your mouth with a tissue. Throw away the issue after use.
    • Clean and disinfect frequently-touched surfaces on a regular basis. These include doorknobs, light switches, computer keyboards and mouse, countertops, telephones, toilets, faucets and sinks.

    Learn more about how to protect yourself from the CDC website.

    Read more about social distancing, monitoring, quarantine, and isolation [PDF].

  • What guidance does the University rely on in assessing this rapidly-evolving situation?

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    The University relies on guidance from the State of Michigan, the U.S. Centers for Disease Control (CDC), and other government agencies.

Contact Information

Individuals should only contact EMU’s Department of Public Safety if they have an emergency. Non-emergency questions should be handled as outlined below.

Email is the official form of communication for University business. During this period of modified operations, it is particularly important for communications to occur via email instead of telephone because, during a state of emergency, it is difficult to triage telephone calls.

  • Students with questions about their specific course should email their instructor or alternatively, email the department head or school director who sponsors the course.
  • Students with other questions should email the Dean of Students at [email protected].
  • Students who live on campus and have questions regarding Housing should contact [email protected].
  • Employees with questions about whether they are a designated employee who must work on-campus should email their immediate supervisor.
  • Other questions may be submitted to [email protected].