Staff Organization

The Division of Information Technology (I.T.) is led by the Chief Information Officer, Dr. Carl Powell. I.T. collaborates with other divisions and units to provide comprehensive information technology support, systems, services, and planning across the university. 

Organizational Chart

I.T. Organizational Chart

User Services Group

The User Services Group is primarily responsible for providing high value support to users of the university's centralized I.T. services. Led by Senior Director Ron Woody, the User Services Group includes the following departments:

• Enterprise Support (Help Desk)
  The Help Desk provides walk-up service in addition to help by phone or email for computer users at the university. The Help Desk also provides the latest virus information and antivirus software updates online.
• Instructional Technology
  The Instructional Technologists provide faculty, staff, and currently enrolled students with training through workshops. In addition, faculty and staff can acquire skills to manage computer tasks using Banner and other university systems.
• Performance Improvement Technology
  The Performance Improvement Technologists provide collaboration with university units to align technology with workplace needs.
• Business Operations
  The Business Operations area provides senior project management and coordination for large, complex, and/or cross institutional projects. Internally, it provides management and coordination of the I.T. policy process and fiscal planning services.
• I.T. Computer Labs
  The computer labs provide convenient locations where members of the university community can access web resources and I.T.-licensed software applications to meet their academic needs. The labs are located in the Halle Library, the Student Center, and the College of Business.

Enterprise Systems Group

The Enterprise Systems Group is primarily responsible for the university's centralized network and computing systems, software applications, and data center operations. Led by Senior Director Bob Goffeney, the Enterprise Systems Group includes the following departments:

• Systems Integration and Maintenance
  The Systems Integration and Maintenance team is responsible for maintaining the systems that host core administrative and academic technology services. The team is primarily focused on Unix-based and Novell-based host systems.
• Application Administration Services
  The Application Administration Services team is responsible for upgrades, troubleshooting, application monitoring, and customer support services for a select group of software applications, such as, Business Objects Enterprise (BOE), AppWorx, Evisions, and JIRA.
• Network Systems Engineering
  The Network Engineering team is responsible for the planning, implementation, administration, and maintenance of the university's enterprise data network.
• I.T. Security
  The Security team provides leadership, oversight, and development for security policies, processes, standards, guidelines, and training to maintain and safeguard the integrity of the university's information resources through cost efficient, strategic, and progressive security concepts.
• Application and Process Services
  The Application and Process Services team provides primary production support for the Banner ERP system, participates in the Banner upgrade testing and implementation process, develops Banner enhancements and add-on capabilities, and creates interfaces between Banner and other internal and external systems.
• Portal Support Services
  The Portal Support Services team provides support for the Banner Workflow and Xtender document imaging environments. The team also provides system administration and development services for the Luminis Portal, the Banner Web4 self-service functions, and the I.T. website.
• Enterprise Data Center Operations
  The Data Center Operations team is responsible for the day-to-day operation of the data center equipment, systems, and services. Among the team's responsibilities are managing Banner job chains, data center printing, physical data center security, and all tape backups for core systems.
• Database Services
  The Database Services team provides "backroom" technical services related to the Oracle databases.  These services include database clones and backups, consulting services to other I.T. teams, Banner upgrade and patch research and implementation, and server and database performance monitoring and tuning.