Eastern Michigan University
The Division of Information Technology (DoIT) is led by Dr. Carl Powell (Chief Information Officer) and Ron Woody (Deputy CIO). DoIT collaborates with other divisions and units to provide comprehensive information technology support, systems, services, and planning across the university.
Departments within the division include:
The Help Desk team provides a wide variety of computer hardware and software support services to the university's students, faculty, and staff. The Help Desk provides support via phone, email, and in person at 106 Halle Library. The team also triages support requests for other I.T. departments providing a single point-of-contact for students, faculty, and staff. For more details on the support services provided, please visit the Help Desk page.
The Instructional Technologists work with faculty and instructors in promoting the effective use of technology to enhance teaching and learning through workshops, direct support, documentation, and in collaboration with the Faculty Development Center. The team also supports all university employees with documentation, training, and support on select enterprise I.T. programs and applications.
Directory Assistance staff field calls to the University's main number, 734.487.1849, answer general questions, and route callers to the appropriate University department or individual faculty/staff member.
The Business Operations area provides senior project management and coordination for large, complex, and/or cross institutional projects. Internally, it provides management and coordination of the I.T. policy process and fiscal planning services.
The computer labs provide convenient locations where members of the university community can access web resources and I.T. licensed software applications to meet their academic needs. The labs are located in the Halle Library, the Student Center, and the College of Business.
The Classroom Support team provides centralized monitoring of and secondary support to local technicians in troubleshooting issues and assisting faculty in the use of classroom presentation technology deployed through the Classroom Technology Project. The team also evaluates integration of emerging technologies into the existing classroom technology solutions.
The Desktop Technology team is focused on the delivery of University-licensed operating systems and applications to faculty and staff computers as well as the computers located in the student computing labs. The team's goal is to employ desktop management tools to best utilize University resources in accessing software licenses.
The Systems Administration team is responsible for maintaining the central storage system, enterprise backup system, servers, and operating systems that host administrative and academic technology services.
The Systems Integration team is responsible for administering and maintaining Banner add-on systems such as Application Manager, Evisions, ePrint, and fsaATLAS. The team also provides technical and analytical consultation for the automation of data and application processes.
Network Systems Engineering
The Network Engineering team is responsible for the planning, implementation, administration, and maintenance of the university's enterprise data network.
Security and Identity Services
The Security team provides leadership, oversight, and development for security policies, processes, standards, guidelines, and training to maintain and safeguard the integrity of the University's information resources.
Telephony Services provides end user consultation for the campus telephone systems including voicemail, telephone usage, long distance, equipment replacement, directory updates, and 911 location data maintenance.
Application and Process Services
The Application and Process Services team provides primary production support for the Banner system. This includes participating in Banner upgrade testing and implementation, developing Banner enhancements and add-on capabilities, and creating interfaces between Banner and other internal and external systems. The team also provides support for the Banner Workflow and Extender document imaging environments.
Portal Support Services
The Portal Support Services team develops new web applications to provide students, faculty, and staff with automated solutions for streamlining manual processes. The team maintains the University's my.emich portal, existing web applications, and Banner Self Service. The team also provides system administration for various third party applications.
The Business Systems analysts work with departments across campus to study their business processes and help them connect their business needs to the relevant data or technology. This ensures that the chosen solution is a good fit and results in improved and streamlined business processes.
The Business Intelligence team is responsible for presenting data in a consistent, secure, and user friendly way to the campus community. The team provides administration and support for the Banner reporting services and works with departments across campus to help them connect their business needs to the relevant data.
Data Center Operations
The Data Center Operations team is responsible for the day-to-day operation of the data center equipment, systems, and services. Among the team's responsibilities are Banner batch scheduling and support, data center printing, physical data center security, and exam scanning services.
The Database Services team provides administration and technical services for the Oracle databases. These services include database clones and backups as well as server and database performance monitoring and tuning. The team administers the Banner application which includes researching and implementing Banner upgrades and patches.
Division of Information Technology
118 Pray Harrold
Ypsilanti, MI 48197