Help Desk

The Help Desk provides a wide range of computer support for students, faculty, and staff. This includes support for EagleMail, My.emich, EMU Wireless, university owned computers, university licensed software, and ResNet assistance for students living in the residence halls.

The Help Desk strives to meet customer expectations including priority rankings, associated turn around times, details on what is supported, and what information is needed to resolve the problem. View Service Level Expectations for more information.

Help Desk Location and Fall Semester Hours

The Help Desk provides walk-up, phone, and email services during the Fall semester:

• Monday - Thursday  from 7:30 a.m. -  8 p.m. 
• Friday from 7:30 a.m. - 5 p.m.
• Saturday from 7:30 a.m. - 3:30 p.m.

Our contact information:

• Location: 106 Halle Library
• Phone: 734.487.2120 
• Email: it.helpdesk@emich.edu

Minimum Support Requirements

The Help Desk maintains a list of minimum requirements a computer needs to meet before assistance is available. Please view Minimum Support Requirements for more information.

Purchasing A Computer

The Division of I.T. maintains academic discount agreements with Apple and Dell for individual and non-CRP departmental purchases. Please view  Purchasing a Computer for more information. 

Supported Browsers

The Help Desk maintains a list of browsers that are tested for compatibility with different programs. Please view Supported Browsers for more information.

Student Employment

For more information about Student Employment, please go to Help Desk Student Employment Info.