Eastern Michigan University
The Help Desk provides a wide range of computer support for students, faculty, and staff. This includes support for EagleMail, My.emich, EMU Wireless, university owned computers, university licensed software, and ResNet assistance for students living in the residence halls.
The Help Desk strives to meet customer expectations including priority rankings, associated turn around times, details on what is supported, and what information is needed to resolve the problem. View Service Level Expectations for more information.
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Help Desk Location and Winter Semester Hours
The Help Desk provides walk-up, phone, and email services during the winter semester:
Monday - Thursday from 8 a.m. - 8 p.m.
Friday from 8 a.m. - 5 p.m.
Our contact information:
- Location: 106 Halle Library
- Phone: 734.487.2120
- Email: firstname.lastname@example.org
Minimum Support Requirements
The Help Desk maintains a list of minimum requirements a computer needs to meet before assistance is available. Please view Minimum Support Requirements for more information.
Purchasing A Computer
The Help Desk has agreements with Dell and Apple for university and personal purchases. Please view Purchasing a Computer for more information.
The Help Desk maintains a list of browsers that are tested for compatibility with different programs. Please view Supported Browsers for more information.
For more information about Student Employment, please go to Help Desk Student Employment Info.
Division of Information Technology
118 Pray Harrold
Ypsilanti, MI 48197