Services A-Z
A Expand dropdownAccess to University Facilities
Access to university owned and leased facilities by keys and/or cards is governed by the University’s Key Policy. This policy is designed to provide access to authorized individuals, facilitate timely access in case of emergency, enhance personal safety for all members of the University community, and secure the movable physical assets of the University.
Animals
For removal of live animals such as bats, birds, skunks, squirrels etc. contact Physical Plant at 734.487.1000. Dead animals should be reported to the Physical Plant at 734.487.1000 for disposal. Stray or injured domestic animals should be reported to the DPS at 734.487.1222.
B Expand dropdownBicycle Racks
Bike racks throughout the campus must be approved by the Physical Plant at 734.487.1000, and are provided as a convenience to the University community.
Blinds/Drapes
Problems with drapes and blinds should be reported to the Physical Plant Maintenance Department at 734.487.1000.
C Expand dropdownCable Television
Basic cable television service is provided in every student room and is a part of your normal room charges. If you experience difficulties with your cable, it is recommended you contact Comcast by email at [email protected]. You may also call 734.973.2266. You will need to leave a contact number through either method. Any resident may order premium cable service directly at cost to the student. The subscriber will be responsible for discontinuing such service with Comcast at the end of the academic year.
The resident is financially and legally responsible for tampering or damage to any wiring or equipment owned or operated by the local cable company. Further, signal tampering or theft is a crime subject to a fine and/or prosecution through the courts of Michigan.
Carpet Replacement
Carpet replacement in residence halls is done as necessary. In academic and administrative areas, all carpet replacement requires Physical Plant approval at 734.487.1000.
Code Requirements
Inquiries should be directed to the Physical Plant at 734.487.1000.
Compactor Problems
Malfunctioning compactors should be reported to the Physical Plant Maintenance Department at 734.487.1000.
D Expand dropdownDamage Charges
Damage charges for repairs beyond ordinary wear and tear will be assessed to the individual, organization, or department responsible.
Data Connections
Connections to the campus fiber optic backbone and within communication closets are coordinated through the Office of Information and Communications Technology.
Digging
The Physical Plant must be notified, in writing, at least two weeks before digging on campus can be scheduled. This is necessary for notification to departments that may be affected by this activity. For safety reasons, no digging can begin without review and approval by the Physical Plant. The purpose of this is to identify and minimize damage to existing underground utilities.
Drapes/Blinds
Problems with drapes and blinds should be reported to the Physical Plant Maintenance Department at 734.487.1000.
E Expand dropdownElectrical Service
If you have a problem with electrical service, which includes lighting, electrical outlets or switches, please contact the Physical Plant for repair at 734.487.1000. Because of safety and code requirements, we ask that you do not attempt to make any repairs on your own.
Note: circuit breakers should only be accessed by authorized personnel.Electrical Capacity
When departments are planning to purchase a new piece of equipment or adding more equipment, the energy requirements for the device should be considered. Contact the Physical Plant, to determine whether your area has sufficient capacity to support additional devices at 734.487.1000.
Electrical Interruptions
The University has dual electrical services to ensure power outages are kept to a minimum. Each year we schedule power outages to perform system maintenance. We attempt to schedule these outages in advance and at times when they will have the least impact or inconvenience on University services or facilities. We will notify the appropriate building administrator whenever possible of these outages in advance, in order to provide the assistance needed to keep critical operations in service. Please be sure to turn off all electrical equipment prior to any scheduled shutdowns. Should you have any questions, please contact the Physical Plant at 734.487.1000.
Elevators
The University elevators are maintained on a regular basis by internal staff and outside contractors under the direction of the Physical Plant Facilities office. If you experience a problem with an elevator, please contact the Physical Plant at 734.487.1000. Emergency and urgent elevator work requests after hours should be directed to the Public Safety office at 734.487.1222. They will relay the information to the Physical Plant staff person on call.
Employment (Student)
The Physical Plant has many opportunities for employment available to the students of Eastern Michigan University. We hire students to do data entry and special projects.
Energy Conservation
The HVAC department operates an automated energy conservation system, which controls the major heating and cooling systems in the following buildings: Alexander Music Building, Boone Hall, Convocation Center, Halle Library, Marshall Building, McKenny Union, Olds-Robb Student Recreation Center, Owen Building (College of Business), Coatings Research Institute, Pease Auditorium, Porter Building, Pray-Harrold Building, Rynearson Stadium, Sill Hall, Bowen, Pierce, Warner, DC-1, DC-2, DC-3, Hover, and Welch. The programming of this system is based on such factors as occupancy times, special environmental requirements, and interior space requirements. If you have any heating and cooling problems in these buildings, please report them to the Physical Plant at 734.487.1000.
F Expand dropdownFans
UL listed portable fans are permitted in areas that are not air-conditioned. Mounted ceiling fans must be approved by the Physical Plant at 734.487.1000.
G Expand dropdownGrounds Maintenance
The Grounds Department is responsible for landscaping maintenance and snow and ice removal. If you have any grounds related issues, please call the Grounds department at 734.487.1000.
Graffiti
Graffiti should be reported to the Physical Plant Maintenance Department at 734.487.1000.
H Expand dropdownHealth and Safety
The Department of Public Safety is responsible for compliance with safety, health and environmental regulations. To report health and/or safety concerns, contact the DPS at 734.487.0794. For more information on services and programs provided, visit the Health section of the DPS website.
Heating and Cooling
Heating
The heating season usually extends from mid-October through mid-May, although actual temperatures will determine the beginning and the end of the season. Heat is provided to maintain interior temperatures between 68 and 72 degrees Fahrenheit. If you are having heat problems, please contact the Physical Plant at 734.487.1000. After hours, please call the Department of Public Safety at 734.487.1222.
Portable space heaters are not permitted unless preapproved by the Physical Plant. To request our approval, fill out the space heater request form [PDF] and submit it to the Energy and Utility manager for review. Space heaters have been linked to hazards such as fires, indoor air pollution, and carbon monoxide poisoning.
Cooling
The cooling season typically extends from mid-May through mid-October, although the actual outside air temperature and humidity will determine when air conditioning is available. The majority of classrooms on campus are centrally air-conditioned. Contact the Physical Plant at 734.487.1000 for information on window units. The designed temperature for campus buildings with air conditioning is 74–76 degrees. If your area temperature is outside this parameter, please check the following items before calling the Physical Plant.
- Check the thermostat.
- Keep all heat generating devices (monitors, refrigerators, lamps, etc.) at least 3 feet from the thermostat.
- Move any equipment blocking the thermostat.
- Do not block intake, supply, return, or exhaust grilles.
- Allow 20 minutes for any changes to take effect.
Please contact the Physical Plant at 734.487.1000 if you need further assistance. For information on window A/C units, contact the Physical Plant at 734.487.1000.
I Expand dropdownInsect, Rodent, and Pest Control
Requests for indoor and outdoor insect, rodent, and pest control assistance should be directed to the Physical Plant. The University maintains an insect control service contract for the interior of buildings.
K Expand dropdownKeys
Key Form
The University maintains control of all facilities keys and locks. Duplication of keys by an outside locksmith is strictly prohibited. Lost keys must be reported immediately to the Key Office at 734.487.2494. Also notify DPS at 734.487.1222. A properly authorized and completed Key Form is required for a new key.
Chargeable to Department
Key(s) that have been lost will be charge a service fee of $25.00 per key. Keys unclaimed within 30 days from notification will be recycled and a service charge of $25.00 per key shall be assessed to the requesting department. Re-keying is a chargeable item and a service charge of $25.00 per key shall be assessed to the requesting department.
Only 1 key per person per lock.
No one can authorize keys for themselves. Key holder and Authorizing Authority names should never be the same. Exception is for file cabinet or desk keys, never door keys. Authorizing authority must always be at Director Level or above.
Keys Ordered and Ready for Pick Up.
Keys unclaimed within 30 days from notification will be recycled and a service charge shall be assessed to the requesting department. Under no circumstances shall EMU keys be duplicated by anyone other than the Physical Plant's Locksmith Shop. Under no circumstance will the Physical Plant issue a key without a properly filled out and signed Key Request Form(s). One per key holder.
L Expand dropdownLocked Out of Room
The Physical Plant Staff is not authorized to allow access into rooms or areas, as we have no way of verifying who is authorized to be in the space. If you are locked out of a dorm room and need assistance, please contact your R.A. or are in a residence hall. All others; please contact the Department of Public Safety at 734.487.1222.
Locks
Non Chargeable to the Department
There is no charge for replacement of defective or broken locks Accompanied by Police Report or malfunction. Must be specified on Lock Change Request. There is no charge for digital locks of defective or broken locks. Accompanied by Police Report and or malfunction. Must be specified on Lock Change Request. There is no charge for replacement, which can be seen in the Policy and Procedure 3.5.2. Accompanied by Police Report or malfunction. Must be specified on Replacement Change Request. The Physical Plant is responsible for maintaining and replacing all fixed locks in EMU buildings.
New Locks
New locks installed as a part of a renovation are charged to that project. Under no circumstances shall an EMU lock be changed by anyone other than a Physical Plant locksmith.
Re-keying
Requests for re-keying a lock or a series of locks shall be made in writing by the dean, department head, or chair. The request should specify the room(s) to be re-keyed and why the reason of the re-keying request. The keys following the re-keying change need to be requested on a key request form. Locks that are to be rekeyed or replaced due to a lost key will be charged to the requesting department. Lock repairs should be requested through the Physical Plant unless an emergency please call the Physical Plant at 734.487.1000. Lock changes must be requested through Physical Plant listing the Building/Department/Room and reason why. The new keys following the lock change need to be requested on a key request form.
Light Bulbs and Tubes
Light bulbs and tubes are routinely replaced by the Custodial staff. If your light is not promptly replaced, call the Custodial Services Department at 734.487.1000. All light bulbs must be recycled and should not be disposed of in the normal trash. See waste collection.
M Expand dropdownMattresses
Residence Hall mattress and furnishings problems should be reported to the Physical Plant at 734.487.1000.
Microwaves
Pittman, Hoyt, and Hill Residence Hall microwave problems should be reported to the Physical Plant at 734.487.1000.
Moving
Moving Furniture and Equipment
University Central Stores is responsible for moving and transfer of furniture and equipment, call them at 734.487.4386. For your protection, we ask that untrained staff and/or students refrain from moving any furniture. Physical Plant must be contacted at 734.487.1000 before installing any device, equipment, furniture components attached to EMU facilities.
Moving Facility Impact Items
Any furniture or equipment that is attached to a part of our facilities or has HVAC issues. Prior to installing any device/equipment or moving or removing any device/equipment attached to a structure, building, Campus grounds or permanently connected to a utility distribution system, you must contact the physical plant for approval at 734.487.1000.
P Expand dropdownPainting
All painting must be approved by the Physical Plant. Maintenance painting is completed on a cyclical basis as required by the Physical Plant. All other painting requests are chargeable and require an approved requisition.
Parking
Parking Control is responsible for all parking issues. You may contact them at 734.487.3450.
Parking Gates
Any parking gate problems should be reported to the Department of Public Safety at 734.487.1222.
Parking Lots And Roads Maintenance
The Physical Plant department maintains campus roads and parking lots. If you have concerns or comments about roads or parking lots, please contact the Physical Plant at 734.487.1000.
Pest Control
For pest control call Physical Plant at 734.487.1000.
Posters And Notices
All student postings and notices must first be cleared through the Campus Life department at 734.487.3045, and posted only in authorized locations. Please do not post anything on painted walls.
Public Safety
The Dispatch Center at 734.487.1222 is the point of contact for the Department of Public Safety. Dispatch is staffed 24 hours a day, seven days a week. Emergency number is 911, or if calling from a cell phone, dial 734.487.1222.
R Expand dropdownRecycling Information
For your convenience, recycling containers are placed throughout campus to collect all paper-related recycling. Any non-food paper-type recyclable item may be placed in these containers. Batteries, computers, fluorescent tubes, light bulbs, television screens, microwaves and mercury containing materials must be recycled. If you have any concerns or comments about recycling, please contact the Physical Plant recycling program at 734.487.1000 or Health and Safety at 734.487.0794.
Roof Access
Access to or placement of any object on the roof of any campus building is strictly prohibited. If you have any questions or concerns, please call the Physical Plant at 734.487.1000.
S Expand dropdownSigns
Campus signage is the responsibility of the Physical Plant. Any changes to signage, including room numbers, must be coordinated through the Facilities Planning department.
Smoke Detectors
The fire alarm system exists for the safety of everyone on campus. They are serviced on a regular basis. If the building's alarm sounds, you must evacuate the building immediately and until the Department of Public Safety allows re-admittance to the building. Tampering with any component of this life safety system may result in a fine and possible suspension or arrest.
Snow and Ice Removal
It is the Grounds Department’s responsibility to remove snow and ice from campus streets, parking lots, and sidewalks. To report a problem, please call 734.487.1000. After hours, please call the Department of Public Safety at 734.487.1222.
Special Functions
When planning a special event, contact the Grounds and Custodial office at 734.487.1000 as soon as you begin planning your special event. We can assist you with coordination of schedules, electrical needs, set up, clean up, and any special considerations that your event may require.
It is imperative that all requirements be forwarded to the Physical Plant a minimum of five working days in advance of the event, so that proper planning and scheduling of personnel and equipment can take place.
Student organizations, Fraternities, and Sororities are required to contact the Office of Campus Life (734.487.3045) before planning an event.
Storage
No equipment or materials of any sort may be stored in stairways, public corridors, mechanical rooms, electrical rooms, attics, or block fire exits. Inappropriate storage in the above listed areas is a fire code violation and will be removed. If you have storage needs, please contact Facilities Planning at 734.487.1000.
T Expand dropdownTree Removal
Trees are a valued feature on campus and may only be removed by Physical Plant personnel or by contractors retained by the Physical Plant. Report dead or damaged trees to the Physical Plant office at 734.487.1000.
U Expand dropdownUtilities
The University provides the utilities required for all main campus operations. For any questions contact Physical Plant at 734.487.1000.
W Expand dropdownWaste Collection
Hazardous Materials
All chemical, biological, radiological material and universal wastes (batteries, computers, lights, etc.) must be properly disposed. Contact the following offices to arrange for disposal.
- Chemical and biological materials: Health and Safety (734.487.0794)
- Radioactive materials: Radiation Safety Officer (734.487.0086)
- Universal wastes: Recycling Program (734.487.1000)
Student Responsibility
Students in residence halls are responsible for taking their trash to the trash room located on their floor, or to designated dumpster. All waste items must be discarded promptly and properly. Any items left in residence halls at the end of the academic semester will be discarded. If you have any questions or concerns, please contact Physical Plant at 734.487.1000.
University Responsibility
The Grounds Department is responsible for the pickup and disposal of normal refuse on campus and from all campus dumpsters. At the end of each academic year, dumpsters are placed at several convenient locations for student use.
Waste Dumping
Unsanctioned dumping of waste on University property by individuals or organizations is prohibited. Illegal dumping will be considered theft of service by the University, and appropriate action or prosecution shall be taken.